[All remote jobs](https://jobicy.com/jobs.md)[![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg)](https://jobicy.com/company/chainguard.md)[Chainguard](https://jobicy.com/company/chainguard.md) # Senior Technical Support Engineer AI Summary Chainguard is seeking a senior technical support engineer to investigate and resolve complex enterprise issues involving its secure container-image products. The role combines customer-facing incident ownership, technical troubleshooting, escalation to Engineering, SLA communication, and knowledge-base documentation. Candidates need deep hands-on experience with Linux, Docker, Kubernetes, CI/CD, GitHub, Helm, Terraform, and at least one major cloud platform. The position includes an after-hours, weekend, and holiday on-call rotation. It is a UK-remote role within a remote-first company, with optional coworking and team meetups.[Apply for this job](#job-application)[View company](https://jobicy.com/company/chainguard.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished10 Nov 2026Apply before10 Dec 2026Listing views42Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [Chainguard](https://jobicy.com/company/chainguard.md) is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: We’re looking for a Senior Technical Support Engineer who’s equal parts problem-solver, translator, and customer hero. You’ll be the go-to person when customers hit snags with Chainguard Images, digging into technical mysteries, keeping folks informed, and partnering with Engineering to squash bugs before they cause chaos. This isn’t just “reset the password and move on” support: you’ll work on real, complex issues with modern tools (Docker, Kubernetes, GitHub, Helm charts, Terraform, etc.), make customers feel like superheroes themselves, and help shape how Chainguard delivers world-class support. Serious work, fun team, big impact. What you’ll do: * Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images. * Escalate wisely: Engage the Engineering team when things get spicy. * Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. * Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. * Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. * Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. * Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. * Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. * Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support. What we’re looking for: * You’ve spent 5+ years supporting enterprise customers with a confident, calm approach. * 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers. * You deliver top-tier customer experiences with stellar written and verbal communication. * You’re a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more. * You’re comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff. * Experience with AWS, Azure, or GCP; AWS EKS experience is a plus. * Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning. * Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut. * Startup experience? Even better. You’ve navigated fast lanes before. * A curious soul who learns faster than a caffeinated squirrel. * You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world. ### About Us We live and breathe our company values: * We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. * We have a bias for intentional action — We prioritize, plan, try things, and fail fast. * We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. * We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: * Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. * Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). * 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. * ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. * 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year. If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with [Chainguard’s Global Candidate Privacy Notice](https://www.chainguard.dev/legal/candidate-privacy-notice). ©2026 Chainguard. All Rights Reserved. Show more [Apply now >](https://jobicy.com/jobs/161071-senior-technical-support-engineer-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior support role for complex container, cloud, and DevOps environments, requiring independent diagnosis across multiple technologies. Customer impact, SLA ownership, engineering escalations, and on-call coverage add operational pressure. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$125,000US market range (per year)$105k–$150k0$165k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual USD base-pay range for a senior technical support engineer with Kubernetes, cloud, and enterprise-support expertise in the supplied US analysis market; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise technical support](https://jobicy.com/jobs?search_keywords=Enterprise%20technical%20support.md)[Linux](https://jobicy.com/jobs?search_keywords=Linux.md)[Docker](https://jobicy.com/jobs?search_keywords=Docker.md)[Kubernetes](https://jobicy.com/jobs?search_keywords=Kubernetes.md)[CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md)[GitHub](https://jobicy.com/jobs?search_keywords=GitHub.md)[Helm](https://jobicy.com/jobs?search_keywords=Helm.md)[Terraform](https://jobicy.com/jobs?search_keywords=Terraform.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Azure](https://jobicy.com/jobs?search_keywords=Azure.md)[Google Cloud Platform](https://jobicy.com/jobs?search_keywords=Google%20Cloud%20Platform.md)[AWS EKS](https://jobicy.com/jobs?search_keywords=AWS%20EKS.md)[Incident triage](https://jobicy.com/jobs?search_keywords=Incident%20triage.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md) Sample interview questionsHow would you investigate a customer report that a Chainguard container image fails to deploy to Kubernetes?I would first establish impact, scope, recent changes, and the exact error messages. I would review image provenance, registry access, image-pull settings, manifests, cluster events, and runtime logs, then reproduce the issue where possible. I would communicate a clear status and workaround, document findings, and escalate with a concise technical package if an engineering change is needed. Describe how you prioritize several urgent support cases at once. I prioritize by customer impact, production severity, security risk, SLA commitments, and availability of a workaround. I acknowledge each case quickly, set expectations, and keep stakeholders updated with a defined next step and timing. I also reassess priorities as new evidence or incidents emerge. How do you explain a Kubernetes or container-security issue to a non-technical stakeholder? I begin with the business impact and avoid unnecessary jargon, then explain what is happening, what we are doing, and what the customer needs to do next. For example, I might describe an image-policy failure as a safety check that is preventing an unapproved software package from reaching production. I confirm understanding and follow up in writing with concise actions and timelines. When should a support engineer escalate an issue to Engineering, and what should the escalation include? I escalate after validating the problem, collecting relevant logs and configuration details, identifying customer impact, and exhausting documented troubleshooting paths—or immediately when there is a critical security or production impact. The escalation should include reproducible steps, expected versus actual behavior, timestamps, environment details, severity, artifacts, and any workaround already attempted. What practices would you use to improve a technical support knowledge base? I would turn recurring cases and newly solved issues into searchable, task-oriented articles with prerequisites, symptoms, diagnostic commands, resolution steps, and validation criteria. I would use customer language in titles and keep articles current as products change. I would also review support trends to identify gaps and partner with Engineering on product or documentation improvements. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Formlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/fa6560121ef7-221.webp) Formlabs Nov 10 New ### [Field Service Technician – Remote, Milan](https://jobicy.com/jobs/161084-field-service-technician-remote-milan.md) Do you want to change how the world creates? 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