[All remote jobs](https://jobicy.com/jobs.md)[![Formlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/fa6560121ef7-221.webp)](https://jobicy.com/company/formlabs.md)[Formlabs](https://jobicy.com/company/formlabs.md) # Field Service Technician – Remote, Milan AI Summary Formlabs is seeking a field service technician to install, commission, maintain, and repair 3D-printing equipment for customers throughout Italy. The role includes on-site user training, live product demonstrations, troubleshooting electromechanical issues, and preventive maintenance. The technician will independently manage an intensive travel schedule, with travel expected to exceed 80% of working time, and document activities in Salesforce. Candidates need a STEM-oriented technical background, fluent Italian and English, a driving licence, and the ability to explain complex equipment clearly to customers.[Apply for this job](#job-application)[View company](https://jobicy.com/company/formlabs.md)ShareRemote from[Italy](https://jobicy.com/job-region/italy.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished10 Nov 2026Apply before10 Dec 2026Listing views40Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Do you want to change how the world creates? At [Formlabs](https://jobicy.com/company/formlabs.md), we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before. As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across Italy. This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer’s on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them. We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us. The Challenge: * Installation & Customer Training (On-Site) Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems. * User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance. * Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed. * Break-Fix & Maintenance (On-Site) Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs. * Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window. * Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve “single visit resolutions” to minimize travel and downtime. * Logistics & Reporting Visit Volume: Execute a high volume of activity. * Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time. * Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce. Your Profile: * You are based in Milan or within a 45-minute drive (highly preferred due to hub connectivity). * 4 year degree – preferably STEM degree * You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime. * You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology. * Fluency in English and Italian (C1-C2). You can explain complex technical concepts simply and effectively. * Valid driver’s license (B) is required. Bonus Skills: * Fluency in German/French * Passion for 3D printing and emerging technologies * Experience in rapidly-growing startup environments Our Perks: * Shares in the company (we’re a double unicorn company!) * Overtime payment eligibility * Learning and development budget * Fun team events We build amazing things. Come join us! Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Your personal data is processed in accordance with our [Privacy Policy](https://formlabs.com/privacy-policy/?srsltid=AfmBOopeTrWrwBUwcbiHh2y4FfEH3GjaX-e6nbNf3fe-7NIVgZ3pI8hn). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [privacy@formlabs.com](mailto:privacy@formlabs.com). Show more [Apply now >](https://jobicy.com/jobs/161084-field-service-technician-remote-milan.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position combines hands-on electromechanical diagnostics with customer-facing training and urgent break-fix work. High travel volume, short-notice repairs, and expectations for first-visit resolution make the workload demanding. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$57,500US market range (per year)$50k–$65k0$71.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary was disclosed. The annual figures are estimated USD market compensation for a field service technician with substantial travel and electromechanical support responsibilities; yearly cadence is inferred from the full-time professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Electromechanical troubleshooting](https://jobicy.com/jobs?search_keywords=Electromechanical%20troubleshooting.md)[Field service](https://jobicy.com/jobs?search_keywords=Field%20service.md)[3D printing systems](https://jobicy.com/jobs?search_keywords=3D%20printing%20systems.md)[Equipment installation](https://jobicy.com/jobs?search_keywords=Equipment%20installation.md)[Equipment commissioning](https://jobicy.com/jobs?search_keywords=Equipment%20commissioning.md)[Preventive maintenance](https://jobicy.com/jobs?search_keywords=Preventive%20maintenance.md)[Break-fix repair](https://jobicy.com/jobs?search_keywords=Break-fix%20repair.md)[Customer training](https://jobicy.com/jobs?search_keywords=Customer%20training.md)[Technical demonstrations](https://jobicy.com/jobs?search_keywords=Technical%20demonstrations.md)[Salesforce documentation](https://jobicy.com/jobs?search_keywords=Salesforce%20documentation.md)[Travel management](https://jobicy.com/jobs?search_keywords=Travel%20management.md)[Hardware diagnostics](https://jobicy.com/jobs?search_keywords=Hardware%20diagnostics.md)[Italian language](https://jobicy.com/jobs?search_keywords=Italian%20language.md)[English language](https://jobicy.com/jobs?search_keywords=English%20language.md)[Driver's license](https://jobicy.com/jobs?search_keywords=Drivers%20license.md) Sample interview questionsHow would you approach diagnosing a 3D printer that has failed during a customer production run?I would first gather symptoms and recent operating history, then follow a structured safety and diagnostic process covering power, mechanical components, sensors, firmware, and consumables. I would communicate expected steps and timing to the customer and verify print quality after the repair before closing the visit. Describe how you would train a new customer team with different levels of technical experience. I would begin by assessing each participant's familiarity with the equipment and tailor the session accordingly. I would combine a clear demonstration with supervised hands-on practice, explain routine maintenance, provide simple troubleshooting guidance, and confirm understanding through practical scenarios. How do you prioritize urgent break-fix requests alongside scheduled maintenance visits? I would assess customer impact, safety, warranty commitments, available parts, and travel feasibility. I would prioritize production-stopping incidents while proactively communicating schedule changes and coordinating with internal teams to protect critical preventive-maintenance commitments. What information should be recorded after an installation or repair visit? I would document the equipment serial number, customer contact, issue or installation scope, diagnostic steps, parts used, work completed, calibration results, training delivered, and any follow-up actions. Accurate Salesforce records help ensure continuity and reveal recurring product issues. How do you maintain effectiveness when traveling extensively and working independently? I plan routes and appointments carefully, keep service tools and spare parts organized, and submit expenses and reports promptly. I also maintain regular communication with dispatch, support, and customers so that priorities are clear and unexpected changes can be handled quickly. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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