[All remote jobs](https://jobicy.com/jobs.md)[![Thumbtack logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/05/Jobicy-210503180426-842530.jpg)](https://jobicy.com/company/thumbtack.md)[Thumbtack](https://jobicy.com/company/thumbtack.md) # Sales Success Specialist (B2C) AI Summary Thumbtack is hiring a B2C Sales Success Specialist to resolve customer home-service needs while generating revenue through inbound and outbound interactions. The role handles phone, chat, SMS, and email contacts, with a target of at least 55 calls per day. Key outcomes include customer satisfaction, de-escalation, cross-selling, revenue attainment, and strong quality and efficiency metrics. Candidates need customer-service experience, at least six months of inbound or outbound sales exposure, and experience with prospecting and pipeline management. This remote full-time position is specifically located in the Philippines.[Apply for this job](#job-application)[View company](https://jobicy.com/company/thumbtack.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceOpen levelPublished10 Nov 2026Apply before10 Dec 2026Listing views38Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### [Thumbtack](https://jobicy.com/company/thumbtack.md) helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ### About the team The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses. ### About the role As a Customer Success Specialist (CSS), you bring our Thumbtack mission to life! This is a part of our inbound/outbound sales and success efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users’ different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals. The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs. ### What you’ll do * Partner with our customers by listening to their needs and providing the best solutions – you’re the expert! * Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects. * Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done. * Successfully build rapport with the customers and be able to anticipate their needs * Identify opportunities to cross-sell additional products or services to existing customers. * Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary. * Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller. * Proactively follow up with customers via SMS and/or email. * Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores. * Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties. * Make independent and insightful decisions while keeping the customer and company needs in mind. * Engage with team members through weekly development sessions, training, and support interactions that help build each other. ### In order to be successful, you must bring * At least 1–2 years of customer service experience, with a minimum of 6 months of pure inbound and/or outbound sales exposure, preferably in the BPO or Shared Services industry * Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas. You prioritize converting customer requests and driving revenue while delivering an exceptional customer experience. * English proficiency * Have a collaborative attitude to share techniques and success with the team * Prospecting and Pipeline Management experience Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [recruitingops@thumbtack.com](mailto:recruitingops@thumbtack.com). For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy). We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams) Show more [Apply now >](https://jobicy.com/jobs/161151-sales-success-specialist-b2c.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires managing a high daily contact volume while balancing sales conversion, customer trust, and issue resolution. Success depends on effective objection handling, de-escalation, and consistent achievement of revenue and quality metrics. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$10,500US market range (per year)$7.50k–$15k0$16.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base-pay amount is disclosed. The yearly cadence and USD market estimate are inferred for a full-time, Philippines-based B2C sales and customer-success role; estimates are not verified employer compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Inbound Sales](https://jobicy.com/jobs?search_keywords=Inbound%20Sales.md)[Outbound Sales](https://jobicy.com/jobs?search_keywords=Outbound%20Sales.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Customer Service](https://jobicy.com/jobs?search_keywords=Customer%20Service.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Lead Qualification](https://jobicy.com/jobs?search_keywords=Lead%20Qualification.md)[Prospecting](https://jobicy.com/jobs?search_keywords=Prospecting.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Phone Support](https://jobicy.com/jobs?search_keywords=Phone%20Support.md)[Chat Support](https://jobicy.com/jobs?search_keywords=Chat%20Support.md)[Email Support](https://jobicy.com/jobs?search_keywords=Email%20Support.md)[SMS Communication](https://jobicy.com/jobs?search_keywords=SMS%20Communication.md)[De-escalation](https://jobicy.com/jobs?search_keywords=De-escalation.md) Sample interview questionsHow do you balance sales goals with delivering a helpful customer experience?I begin by understanding the customer’s situation and desired outcome through active listening and focused questions. I recommend only solutions that genuinely fit their need, explain the value clearly, and confirm their understanding before moving forward. This approach builds trust while naturally improving conversion and retention. Describe how you would manage a target of at least 55 inbound and outbound calls per day. I would organize my day around call blocks, prioritize timely follow-ups, and document each interaction efficiently in the CRM. I would use concise discovery questions and clear next steps to keep conversations productive without sacrificing quality. Reviewing my conversion, adherence, and handle-time metrics would help me improve continuously. How would you respond to an upset customer whose home-service request has not been resolved? I would acknowledge the frustration, listen without interrupting, and clarify the specific issue and desired resolution. After confirming the available options, I would take ownership of the next action, communicate realistic expectations, and follow up through the appropriate channel. My goal would be to de-escalate the situation while restoring confidence in the service. What is your approach to identifying cross-sell opportunities during a support interaction? I listen for related needs in the customer’s project, timing, budget, and service history. Once the primary concern is addressed, I introduce a relevant additional service as an optional solution rather than using a generic pitch. I explain the practical benefit and respect the customer’s decision if it is not a fit. How do you use pipeline management to improve sales performance? I keep every opportunity accurately documented with its stage, customer context, follow-up date, and agreed next step. I prioritize leads based on urgency, intent, and likelihood to convert, while ensuring no qualified prospect is missed. 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