[All remote jobs](https://jobicy.com/jobs.md)[![AssetWatch logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/118c6be8-221.png)](https://jobicy.com/company/assetwatch.md)[AssetWatch](https://jobicy.com/company/assetwatch.md) # Customer Support Representative AI Summary AssetWatch is hiring a Customer Support Representative to resolve hardware, network, software, phone, and email support requests for manufacturing customers. The role requires diagnosing technical issues, managing high ticket volumes, and coordinating with internal and external stakeholders on durable resolutions. The representative will use ticketing systems, CRM tools such as Salesforce, and remote collaboration tools to maintain response-time commitments and customer satisfaction. This is a remote full-time role supporting a distributed team across the United States and Ontario, Canada. The position suits a customer-focused technical support professional with at least two years of support and customer-service experience.[Apply for this job](#job-application)[View company](https://jobicy.com/company/assetwatch.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 58k–60k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished10 Nov 2026Apply before10 Dec 2026Listing views35Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [AssetWatch](https://jobicy.com/company/assetwatch.md) serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions. What You’ll Do: * Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests * Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution * Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams. * Willingness to pick up the phone and dial customers within short notice to address issues before they grow in scope * Build a strong, trusting relationship with all customer and internal stakeholders through fluid and timely communication * Identify opportunities to proactively address potential challenges Meet case and customer response time quotas always * Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution * Promote customer loyalty through customer recognition initiatives Other responsibilities as directed by AssetWatch Support Manager Who You Are: * 2+ Years of some form of technical support or equivalent experience * 2+ Years of customer service interaction, in person or virtual * Experience with high volume support ticketing systems * Experience with CRM platforms (Salesforce strongly preferred) * Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc) What We Offer: AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space. * Competitive compensation package including equity options. * Flexible work schedule * Full benefits and 401K Match * Opportunity to make a real impact every day * Opportunity to grow as a leader and build a team * Unlimited PTO We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours. #LI-Remote What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive – that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. * Competitive compensation package including stock options * Flexible work schedule * Comprehensive benefits including retirement plan match * Opportunity to make a real impact every day * Work with a dynamic and growing team * Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process. The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process. AssetWatch Salary Range (US) $58,000—$60,000 USD What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive – that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. * Competitive compensation package including stock options * Flexible work schedule * Comprehensive benefits including retirement plan match * Opportunity to make a real impact every day * Work with a dynamic and growing team * Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. Show more [Apply now >](https://jobicy.com/jobs/161172-customer-support-representative-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work involves troubleshooting hardware and network issues while managing multiple support channels and response-time quotas. Escalation coordination and clear communication with customers and internal teams add moderate operational complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$59,000US market range (per year)$50k–$65k0$71.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a US base-salary range of $58,000–$60,000 USD. The annual period is inferred from the full-time professional role and the magnitude of the stated base-pay range, as no cadence is explicitly stated. Estimated US market pay for comparable technical customer support roles is approximately $50,000–$65,000 USD per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical support](https://jobicy.com/jobs?search_keywords=Technical%20support.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Hardware troubleshooting](https://jobicy.com/jobs?search_keywords=Hardware%20troubleshooting.md)[Network troubleshooting](https://jobicy.com/jobs?search_keywords=Network%20troubleshooting.md)[Ticket management](https://jobicy.com/jobs?search_keywords=Ticket%20management.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Remote communication](https://jobicy.com/jobs?search_keywords=Remote%20communication.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Issue diagnosis](https://jobicy.com/jobs?search_keywords=Issue%20diagnosis.md)[Case escalation](https://jobicy.com/jobs?search_keywords=Case%20escalation.md)[Customer relationship management](https://jobicy.com/jobs?search_keywords=Customer%20relationship%20management.md)[Slack](https://jobicy.com/jobs?search_keywords=Slack.md)[Zoom](https://jobicy.com/jobs?search_keywords=Zoom.md)[Service-level adherence](https://jobicy.com/jobs?search_keywords=Service-level%20adherence.md) Sample interview questionsHow do you prioritize several incoming support requests across phone, email, and a ticketing platform?I first assess urgency, business impact, and any SLA or response-time commitment. I acknowledge each request quickly, resolve straightforward issues efficiently, and communicate clear expectations while escalating high-impact incidents to the appropriate team. Describe your approach to troubleshooting a customer-reported network or hardware issue remotely. I gather the symptoms, scope, error messages, recent changes, and environment details before following a structured diagnostic process. I document each step, validate the solution with the customer, and escalate with complete technical context if the issue requires specialist support. How have you used a CRM or ticketing system to improve customer support outcomes? I use accurate case notes, categorization, ownership, and status updates to make work visible and prevent requests from being lost. Reviewing recurring case categories also helps identify product feedback, documentation gaps, and opportunities for proactive outreach. What would you do if a customer is frustrated because an issue has not been resolved quickly? I would acknowledge the impact, listen without becoming defensive, and explain the next concrete action and expected update time. I would coordinate internally to accelerate progress, keep the customer informed, and confirm resolution before closing the case. How do you ensure effective collaboration with distributed internal teams? I provide concise, actionable context in tickets and messages, including customer impact, troubleshooting completed, and the specific help needed. I also follow up on ownership and deadlines while using shared documentation to keep decisions and resolutions accessible. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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