[All remote jobs](https://jobicy.com/jobs.md)[![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg)](https://jobicy.com/company/twilio.md)[Twilio](https://jobicy.com/company/twilio.md) # Supervisor, Billing Operations AI Summary Twilio is hiring a Billing Operations Supervisor to lead a Mexico-based team responsible for order processing, invoicing, post-billing communications, and issue remediation. The role oversees daily billing operations, contract validation, SLA performance, reconciliations, audit support, and continuous process improvement. It requires at least five years of billing operations experience, supervisory capability, and strong Salesforce and Excel skills. The supervisor will partner with Deal Operations, Revenue Accounting, Collections, Sales, and international stakeholders while maintaining SOX-compliant controls. This is a remote Mexico City-based position with approximately 5% travel and occasional flexible-timezone meetings.[Apply for this job](#job-application)[View company](https://jobicy.com/company/twilio.md)ShareRemote from[Mexico](https://jobicy.com/job-region/mexico.md)SalaryUndisclosedDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceSeniorPublished10 Nov 2026Apply before10 Dec 2026Listing views31Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Who we are At [Twilio](https://jobicy.com/company/twilio.md), we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Supervisor, Billing Operations. About the job We are seeking an experienced Billing Supervisor to support end-to-end order processing, invoicing, and post-billing communications for sales teams and customers. In this role, you will work closely with Deal Operations, Revenue Accounting, Collections and Sales to ensure smooth contract execution and issue resolution. You will directly lead and support an operational team based in Mexico while collaborating cross-functionally with global counterparts across the United States, Ireland, and India. Responsibilities In this role, you’ll: * Lead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation. * Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning, and rapid issue remediation while holding the team accountable to key SLAs. * Serve as an escalation point for billing, collections, and order management inquiries, delivering timely resolutions for both internal stakeholders and external customers. * Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting. * Execute and own SOX-compliant month-end reconciliations for billing and provisioning, ensuring full data completeness and accuracy. * Coordinate and fulfill audit deliverables for internal/external auditors and tax consultants during quarterly and annual reviews. * Drive continuous operational improvements, participate in system enhancement initiatives, and lead new process implementations. * Onboard, train, and mentor team members to maintain high operational standards across the team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 5+ years experience in a billing operations role * Experience with Salesforce * Experience with supporting team members from a supervisory standpoint * Excellent communication skills for internal and external stakeholders * Proficiency in Excel * Strong attention to detail * Ability to prioritize and multitask throughout high volume order processing * Ability to identify, analyze, and resolve issues independently * Collaborative working style and experience working cross-functionally * Ability to support flexible timezone meetings periodically * Excellent written, and verbal communication skills in English Desired: * Experience working in the SaaS/technology industry * Experience working with an international team * Knowledge of and experience with SOX controls * Experience with Zuora Location This role will be remote, and based in Mexico City, Mexico. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions) . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @[twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more [Apply now >](https://jobicy.com/jobs/161185-supervisor-billing-operations.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position combines people leadership with high-volume billing operations, financial controls, reconciliations, and audit responsibilities. Success requires independent resolution of cross-functional issues while meeting operational SLAs and maintaining data accuracy. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$42,000US market range (per year)$32k–$55k0$60.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual compensation for a Billing Operations Supervisor in Mexico City is approximately USD 32,000–55,000, with a midpoint of USD 42,000; this is an AI estimate, not verified market research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Billing operations](https://jobicy.com/jobs?search_keywords=Billing%20operations.md)[Order management](https://jobicy.com/jobs?search_keywords=Order%20management.md)[Invoicing](https://jobicy.com/jobs?search_keywords=Invoicing.md)[Post-billing communications](https://jobicy.com/jobs?search_keywords=Post-billing%20communications.md)[Team leadership](https://jobicy.com/jobs?search_keywords=Team%20leadership.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Microsoft Excel](https://jobicy.com/jobs?search_keywords=Microsoft%20Excel.md)[SOX compliance](https://jobicy.com/jobs?search_keywords=SOX%20compliance.md)[Month-end reconciliations](https://jobicy.com/jobs?search_keywords=Month-end%20reconciliations.md)[Contract validation](https://jobicy.com/jobs?search_keywords=Contract%20validation.md)[Audit support](https://jobicy.com/jobs?search_keywords=Audit%20support.md)[Collections coordination](https://jobicy.com/jobs?search_keywords=Collections%20coordination.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsHow have you ensured accuracy and timeliness in a high-volume billing environment?I establish clear workflow ownership, monitor daily aging and exception queues, and use documented quality checks before invoices are finalized. I also track SLA metrics and recurring error themes so the team can address root causes rather than only resolving individual cases. Describe your experience leading a billing or operations team. I have supported team members through structured onboarding, regular coaching, workload planning, and performance feedback. I set measurable expectations around quality, timeliness, and stakeholder communication while creating escalation paths for complex issues. How would you approach a discrepancy between a customer contract, Salesforce, and the billing platform? I would first validate the executed contract and identify the system of record for each data element. I would coordinate with Deal Operations, Revenue Accounting, and the relevant system owners to correct the discrepancy, document the resolution, assess invoice impact, and implement a preventive control if the issue is recurring. What is your experience with SOX controls and month-end reconciliations? I approach reconciliations with defined control procedures, supporting evidence, documented review steps, and clear ownership for exceptions. At month end, I prioritize completeness and accuracy checks, investigate variances promptly, and maintain audit-ready documentation. How do you manage communication with customers and internal stakeholders during a billing escalation? I communicate the issue, owner, expected next step, and target resolution time early and clearly. I provide concise updates based on verified facts, coordinate internally to remove blockers, and confirm resolution with the customer or stakeholder before closing the escalation. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![AssetWatch logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/118c6be8-221.png) AssetWatch Nov 10 New ### [Controller](https://jobicy.com/jobs/161166-controller-2.md) AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every… * ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara Nov 10 New ### [Accounts Payable Specialist](https://jobicy.com/jobs/160787-accounts-payable-specialist-2.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… * ![Serve Robotics logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/8ad805d9-221.png) Serve Robotics Nov 10 New ### [Senior Accountant](https://jobicy.com/jobs/160727-senior-accountant-9.md) At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make… * ![Palmetto Clean Technology logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/ba1770ab2e25-221.webp) Palmetto Clean Technology Nov 9 New ### [Collections Specialist](https://jobicy.com/jobs/160702-collections-specialist-2.md) Company Description Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering… * ![Swap logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/6eba825879a1-221.webp) Swap Nov 9 New ### [Finance Operations & Automation Analyst (Billing)](https://jobicy.com/jobs/160678-finance-operations-automation-analyst-billing.md) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything… * ![Clipboard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/cbfb643f01fb-221.webp) Clipboard Nov 9 New ### [Billing Representative](https://jobicy.com/jobs/160203-billing-representative.md) About Clipboard Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers…. * ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance Nov 9 New ### [Finance Analyst (12 months contract)](https://jobicy.com/jobs/160057-finance-analyst-12-months-contract.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… * ![Harness logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/3b1ed4078f521827fd4fd3f1ead4e484.jpg) Harness Nov 9 New ### [Collections Manager](https://jobicy.com/jobs/160024-collections-manager.md) Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding… * ![Zip logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/72d0c872-221.png) Zip Nov 9 New ### [Senior Manager, Global Payroll](https://jobicy.com/jobs/159896-senior-manager-global-payroll.md) About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of… * ![Zip logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/72d0c872-221.png) Zip Nov 9 New ### [Principal Business Value Consultant](https://jobicy.com/jobs/159891-principal-business-value-consultant.md) About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of… [Browse all jobs](https://jobicy.com/jobs.md)