[All remote jobs](https://jobicy.com/jobs.md)[![Jamf logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6ac94784-221.jpg)](https://jobicy.com/company/jamf.md)[Jamf](https://jobicy.com/company/jamf.md) # Digital Success Engineer AI Summary Jamf is hiring a Digital Success Engineer to build and operate automation, integrations, and AI-assisted workflows for its digital customer success motion. The role connects systems such as Snowflake, Salesforce, Gainsight, and Slack to enable proactive, personalized customer engagement at scale. This engineer will translate strategic requirements into tested production tooling, monitor reliability, and implement safety controls for automated customer-facing communications. The position requires at least four years of relevant technical build experience, strong API and integration skills, and comfort collaborating with strategy, analytics, and customer success teams. The role is remote within the United States and reports to the Director of Strategic Programs.[Apply for this job](#job-application)[View company](https://jobicy.com/company/jamf.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 100k–140k / yrDepartment[Software Engineering](https://jobicy.com/categories/engineering.md)EmploymentFull TimeExperienceDirectorPublished11 Nov 2026Apply before11 Dec 2026Listing views41Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. At [Jamf](https://jobicy.com/company/jamf.md), we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf The Digital Success Engineer builds the automation, tooling, and integrations that power Jamf’s digital customer success motion — the agents, agentic workflows, and connected systems that deliver proactive, one-to-many engagement at scale. Reporting to the Director, Strategic Programs, the role partners with the Digital Success Strategy Manager, who owns the strategy and requirements for the motion, turning that vision into working, maintained technology that reaches customers and drives adoption. What you can expect to do in this role: * Builds and maintains the automation, tooling, and integrations behind the digital customer success motion, including agentic workflows, in-app guidance, and the connectors that tie them to systems such as Snowflake, Salesforce, Gainsight, and Slack. * Turns the strategy and requirements set by the Digital Success Strategy Manager into working technology including scoping, building, testing, and shipping the components that deliver the engagement model. * Monitors, troubleshoots, and improves the digital-success tooling in production, including fixing issues, versioning changes, and keeping the motion running reliably. * Implements the logic that targets and personalizes engagement — translating adoption, health, and usage signals into the triggers and flows that drive proactive outreach. * Applies AI-assisted and modern development tooling — agent and prompt engineering, version control, and connector-based (MCP) workflows — evaluating outputs for accuracy before they reach customers. * Builds in the guardrails for automated customer-facing communication — draft-first review, human approval where needed, and controls that keep the motion safe to run at scale — consistent with the governance set for the motion. * Partners with the Customer Success Analytics Engineer and data teams on the data, definitions, and pipelines the tooling depends on. * Documents and packages what is built so it can be maintained, reused, and handed off. * Works with general autonomy on how to build, taking direction from the Digital Success Strategy Manager on what to build and in what priority, and escalating cross-functional or technical decisions as needed. * Evaluates emerging AI tools, models, and platforms, and recommends adoption where they meaningfully improve the reliability, speed, or reach of the digital customer success motion. * Other duties and special projects as assigned. What we are looking for: * Minimum of 4 years of experience in a technical build role — software or automation engineering, solutions or integration engineering, analytics engineering, or similar — ideally in a SaaS or customer-facing context (required) * Hands-on ability to build and maintain automation and integrations — comfort with APIs, data connectors, and scripting or low-code automation across systems such as Snowflake, Salesforce, Gainsight, and Slack (required) * Experience building against defined requirements and priorities, turning a strategy or specification into working, tested technology (required) * Familiarity with AI-assisted development — agent or prompt engineering, or connector-based (MCP) workflows — and evaluating AI-generated outputs with critical judgment (preferred) * Comfort with version control (e.g., git) and modern software and data-stack practices (required) * Working knowledge of customer success or customer-engagement data and metrics (preferred) * Strong communication and collaboration skills, with the ability to work from direction and partner across strategy, data, and customer success teams (required) EDUCATION AND CERTIFICATIONS * Bachelor’s degree in a technical, quantitative, or related field, or equivalent experience (required) * A combination of relevant experience and education may be considered. * Certifications in relevant development, automation, or data platforms (preferred) #LIRemote How we help you reach your best potential: * Named a 2025 Best Companies to Work For by U.S. News * Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z * Named one of Forbes Most Trusted Companies in 2024 * Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families * Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® * We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. * You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf * We set achievable targets, help each other out, and share best practices across the team. * You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world Pay Transparency At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual’s pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role. #LIRemote The national pay transparency range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range. National Pay Transparency Range $100,000—$140,000 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement – driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [recruiting@jamf.com](mailto:recruiting@jamf.com) Show more [Apply now >](https://jobicy.com/jobs/161245-digital-success-engineer.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe role combines integration engineering, production support, customer-data logic, and emerging AI workflow development. Success requires sound technical judgment because automated outputs can directly affect customer communications. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$120,000US market range (per year)$105k–$150k0$165k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Jamf discloses a base-pay range of $100,000–$140,000 USD. The posting does not explicitly state the cadence, so yearly pay is inferred from the U.S. full-time engineering context and the compensation magnitude. The estimated U.S. market range for a mid-level automation and integrations engineer supporting customer-success technology is $105,000–$150,000 USD per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [API integration](https://jobicy.com/jobs?search_keywords=API%20integration.md)[Automation engineering](https://jobicy.com/jobs?search_keywords=Automation%20engineering.md)[Snowflake](https://jobicy.com/jobs?search_keywords=Snowflake.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Gainsight](https://jobicy.com/jobs?search_keywords=Gainsight.md)[Slack](https://jobicy.com/jobs?search_keywords=Slack.md)[Scripting](https://jobicy.com/jobs?search_keywords=Scripting.md)[Low-code automation](https://jobicy.com/jobs?search_keywords=Low-code%20automation.md)[AI prompt engineering](https://jobicy.com/jobs?search_keywords=AI%20prompt%20engineering.md)[MCP workflows](https://jobicy.com/jobs?search_keywords=MCP%20workflows.md)[Git](https://jobicy.com/jobs?search_keywords=Git.md)[Customer success analytics](https://jobicy.com/jobs?search_keywords=Customer%20success%20analytics.md)[Production troubleshooting](https://jobicy.com/jobs?search_keywords=Production%20troubleshooting.md)[Workflow testing](https://jobicy.com/jobs?search_keywords=Workflow%20testing.md) Sample interview questionsHow would you design an automated customer-engagement workflow using product-adoption data?I would first define the business outcome, target cohort, trigger criteria, and success metrics with customer success and analytics stakeholders. I would validate source data and definitions, build the integration and decision logic, then launch with draft-first messaging and approval controls. Finally, I would monitor delivery, engagement, adoption impact, and errors to iteratively improve the workflow. Describe how you would approach an integration between Snowflake, Salesforce, and Gainsight. I would document the system of record for each data element, map identifiers and field ownership, and define secure API or connector-based data flows. I would implement incremental synchronization, validation checks, error handling, logging, and alerting. I would also version the integration and provide documentation for maintenance and handoff. What safeguards would you implement before allowing an AI-generated message to reach customers? I would use constrained prompts, approved data sources, structured output requirements, and validation rules for tone, accuracy, and eligibility. For higher-risk or new workflows, I would require draft-first review and human approval. I would retain audit logs, monitor failure patterns, and establish clear rollback procedures. How do you evaluate whether a new AI tool or agent platform is ready for production use? I assess the business use case, data-security posture, integration capabilities, reliability, observability, cost, and governance controls. I run a limited pilot with representative scenarios and measurable quality thresholds. Production adoption should follow only after the tool demonstrates consistent value, manageable risk, and maintainable operational ownership. How do you balance autonomy with alignment when working from requirements set by another team member? I clarify the desired outcome, priority, scope boundaries, and acceptance criteria before starting implementation. I independently make routine technical decisions while communicating progress, assumptions, risks, and tradeoffs early. 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