[All remote jobs](https://jobicy.com/jobs.md)[![Ferry Health logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/943067c8313e-221.webp)](https://jobicy.com/company/ferry-health.md)[Ferry Health](https://jobicy.com/company/ferry-health.md) # Case Manager AI Summary Ferry Health is hiring a Case Manager to help patients navigate appointments, provider communication, insurance verification, and follow-up throughout their care journey. The role combines patient-facing service with operational coordination, accurate case tracking, and continuous workflow improvement. The successful candidate will communicate through SMS, phone, and email while using CRM, database, and scheduling tools. As an early-stage healthcare company, Ferry expects the hire to document evolving processes, support onboarding, and adapt calmly as priorities change. This is a remote, full-time US role requiring empathy, strong organization, and independent execution.[Apply for this job](#job-application)[View company](https://jobicy.com/company/ferry-health.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 50k–65k / yrDepartment[Healthcare & Medical](https://jobicy.com/categories/healthcare.md)EmploymentFull TimeExperienceSeniorPublished11 Nov 2026Apply before11 Dec 2026Listing views55Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About Ferry Ferry is fixing the way people navigate healthcare. Today, patients and medical staff waste countless hours on the phone, struggling through complex insurance policies and outdated scheduling systems. Leading hospitals, insurers, and digital health companies deploy Ferry’s AI platform to solve this problem for their patients. We offer an SMS-based concierge service that helps patients find and book the care they need — at no cost to them. We’re looking for ambitious, detail-oriented Case Managers to join our small but mighty team and support patients on their journey through the healthcare system. In this high growth role, a case manager will help patients access care, all while shaping our operational workflows and AI-powered product. ### What you’ll do * Guide patients through our care workflows with empathy and efficiency. * Manage tasks such as appointment scheduling, provider communication, insurance verifications, and patient follow-ups. * Use various internal and external tools like CRMs, databases, and scheduling platforms to track patient progress and case statuses. * Communicate with patients, practices, and providers via SMS, phone, and email — delivering a warm and supportive experience. * Identify and change internal processes to improve team efficiency and patient experience. * Create internal training materials and documentation as our workflows evolve. * Help mentor and onboard new team members as we grow. * Work flexibly and calmly in an environment where priorities can shift quickly. ### 🙋‍♀️ What you’ll bring * 2–3+ years of experience in customer service, healthcare navigation, project coordination, or similar. * Meticulous attention to detail and a love for keeping things organized. * Strong verbal and written communication skills — you’re great on the phone and over email. * Comfortable learning and offering feedback on new software tools (bonus if you’ve used CRMs or patient platforms). * Able to work independently and prioritize across multiple tasks and timelines. * Skilled at creating documentation and sharing knowledge with others. * Comfortable with ambiguity and able to adapt to rapidly changing workflows. * Bonus points if you’ve worked in a startup or early-stage environment. ### Benefits * Competitive salary ($50,000 – $65,000) and early-stage equity. * Health insurance through [Thatch](https://thatch.com/) with a generous monthly allowance to purchase the medical, dental and vision plans that works best for you. * 401(k) with a 4% match. ### 🌱 Why Join Ferry? We’re a small but mighty team on a mission to transform how patients get care. As one of our early hires, you’ll have real ownership, an outsized impact, and a front-row seat to company growth. We value initiative, integrity, and improvement — and we invest in the people who drive us forward. 📨 Interested? Apply here! (Applications without a valid LinkedIn profile link will not be considered). Show more [Apply now >](https://jobicy.com/jobs/161253-case-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires careful coordination across patients, providers, insurers, and multiple systems while maintaining a supportive experience. Rapidly evolving startup workflows and sensitive healthcare-related tasks increase the need for sound judgment and attention to detail. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$57,500US market range (per year)$48k–$70k0$77k AI insightThe employer explicitly lists a yearly base salary range of USD 50,000 to USD 65,000, with a midpoint of USD 57,500. Estimated US market pay for a healthcare navigation and patient-services case management role is approximately USD 48,000 to USD 70,000 per year, depending on healthcare experience, location, and operational responsibilities. Equity is separate from base salary. ## Core skills Skills and capabilities most closely associated with this opportunity. [Patient navigation](https://jobicy.com/jobs?search_keywords=Patient%20navigation.md)[Case management](https://jobicy.com/jobs?search_keywords=Case%20management.md)[Appointment scheduling](https://jobicy.com/jobs?search_keywords=Appointment%20scheduling.md)[Insurance verification](https://jobicy.com/jobs?search_keywords=Insurance%20verification.md)[Provider communication](https://jobicy.com/jobs?search_keywords=Provider%20communication.md)[Patient follow-up](https://jobicy.com/jobs?search_keywords=Patient%20follow-up.md)[Healthcare coordination](https://jobicy.com/jobs?search_keywords=Healthcare%20coordination.md)[CRM software](https://jobicy.com/jobs?search_keywords=CRM%20software.md)[Database management](https://jobicy.com/jobs?search_keywords=Database%20management.md)[SMS communication](https://jobicy.com/jobs?search_keywords=SMS%20communication.md)[Phone support](https://jobicy.com/jobs?search_keywords=Phone%20support.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Training development](https://jobicy.com/jobs?search_keywords=Training%20development.md)[Workflow prioritization](https://jobicy.com/jobs?search_keywords=Workflow%20prioritization.md) Sample interview questionsHow would you manage several patient cases with different appointment, insurance, and follow-up deadlines?I would maintain a structured case tracker with clear owners, due dates, status fields, and next actions. I would prioritize time-sensitive care needs first, set reminders for follow-ups, and review my queue regularly to identify cases that need escalation. Describe how you would communicate a delay or scheduling challenge to a patient. I would contact the patient promptly, explain the situation in plain and empathetic language, and provide the available next steps. I would confirm their preferences, document the interaction, and follow through until the issue is resolved or appropriately escalated. What steps would you take to verify insurance information accurately? I would follow a consistent verification checklist, confirm coverage details through the appropriate payer or provider channel, record the source and date of verification, and flag unclear information for review. I would avoid making assumptions and communicate only confirmed details to the patient. How do you improve an operational workflow that creates repeated delays or errors? I would first identify where the breakdown occurs by reviewing case data and collecting feedback from teammates. Then I would propose a simple change, document the updated process, test it with the team, and measure whether it reduces turnaround time or mistakes. How do you stay effective when priorities change quickly in a startup environment? I reassess urgency and patient impact, communicate any tradeoffs early, and keep my task list current. I focus on completing the highest-value next action while documenting changes so that teammates have visibility and patients continue receiving consistent support. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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