[All remote jobs](https://jobicy.com/jobs.md)[![Soho House & Co. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/7060e65b6e51-221.webp)](https://jobicy.com/company/soho-house-co.md)[Soho House & Co.](https://jobicy.com/company/soho-house-co.md) # Soho Support Coordinator – Member Services – (Remote – Miami Based & Seasonal) AI Summary This remote seasonal role supports Soho House members with reservations, membership administration, invoices, private-hire enquiries, and general House-related requests. The coordinator serves as a first point of contact through telephone and email while meeting service-level agreements and individual performance targets. Success requires polished hospitality service, strong written and verbal communication, CRM proficiency, discretion, and ownership of issues through resolution. The position is based remotely in the Miami area, runs for six months, and requires 40 hours per week across varied shifts in a seven-day operation. Occasional travel for onboarding and team days is expected, but routine office attendance is not stated.[Apply for this job](#job-application)[View company](https://jobicy.com/company/soho-house-co.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentContractExperienceEntry-Level, JuniorPublished11 Nov 2026Apply before11 Dec 2026Listing views26Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. The Role… This is an exciting time to be joining our Soho Support guest service team. We are a global function, supporting members with all their needs, from application enquiries, restaurant reservations, bedroom bookings and Soho Home retail enquiries. Soho Support Member Services serves as the first point of contact to members looking to visit our Houses in New York and Los Angeles. The role is fast-paced and diverse, tasks can range from booking restaurant reservations to providing membership invoices, discussing private hire opportunities in our houses, and going the extra mile arranging special occasions. Key responsibilities… * Act as a warm, professional, and knowledgeable first point of contact for Soho House members, delivering exceptional service via telephone and email. * Respond to all member queries in a timely and efficient manner, consistently meeting or exceeding departmental SLAs and personal performance KPIs. * Deliver a proactive, solutions-focused service to a diverse global membership, anticipating needs and enhancing the overall member experience. * Manage a variety of requests including membership administration, club and restaurant enquiries, and general support across our Houses in New York and Los Angeles. * Take ownership of member queries from initial contact through to resolution, ensuring a seamless and personalised experience. * Collaborate effectively with internal teams and support departments to resolve issues and continuously improve service delivery. * Identify opportunities to improve processes and member experience through initiative and feedback. What We’re Looking For… * A genuine passion for luxury hospitality and delivering elevated, personalised customer experiences. * Self-motivated and solution driven, with the ability to absorb training materials quickly and demonstrate initiative * A natural communicator with a polished and professional telephone manner, alongside excellent written communication skills. * Highly organised with exceptional attention to detail and the ability to multitask in a fast-paced environment. * Proactive and resourceful, with a strong sense of ownership and the confidence to take initiative in problem-solving. * Results-driven, with a clear understanding of working towards and achieving individual and team KPIs. * Adaptable, resilient, and motivated, with a strong desire to learn, grow, and progress within the business. * Discreet and trustworthy, with a clear understanding of the importance of handling confidential member information. Your experience… Required * Experience working within a luxury hospitality, premium service, or high-end customer-focused environment. * Proven ability to meet or exceed personal and departmental KPIs and SLAs. * Experience using Salesforce or a similar CRM system. * Strong experience working in a fast-paced, target-driven team environment. * Excellent verbal and written communication skills in fluent English. * Solid understanding of GDPR and the importance of data protection. Preferred * Experience with OpenTable or similar reservation systems. * Experience working within a membership-based or loyalty-driven environment. * Previous experience supporting international customers or working across multiple regions. * Experience working in a remote or hybrid environment. Additional information… * This is a remote, entry-level position. * Able to commit to the full duration of a 6-month seasonal contract. * While a dedicated home office is not required, you must have access to a quiet, private workspace free from distractions during working hours. * A strong and reliable internet connection is essential to perform effectively in this role. * This role requires working 40 hours per week across a 7-day operation, with varied shifts scheduled as 9:00 am–6:00 pm, 11:00 am–8:00 pm, or 2:00 pm–11:00 pm. * Candidates must be based in the Miami area and available to travel for onboarding and occasional team days at our Miami Houses. * All necessary equipment, including a laptop and headset, will be provided by Soho House Why work with us… Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. Show more [Apply now >](https://jobicy.com/jobs/161283-soho-support-coordinator-member-services-remote-miami-based-seasonal.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work is entry-level but requires consistently high-touch service in a fast-paced, KPI-driven hospitality environment. Coordinating varied member requests while protecting confidential information and maintaining a luxury service standard adds moderate complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$20US market range (per hour)$18–$240$26.40 AI insightThe hourly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base pay was disclosed. For a Miami-based, entry-level remote member-services contract role, estimated market compensation is $18–$24 per hour, with an estimated midpoint of $20 per hour. ## Core skills Skills and capabilities most closely associated with this opportunity. [Luxury hospitality](https://jobicy.com/jobs?search_keywords=Luxury%20hospitality.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Member support](https://jobicy.com/jobs?search_keywords=Member%20support.md)[Telephone communication](https://jobicy.com/jobs?search_keywords=Telephone%20communication.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Reservation management](https://jobicy.com/jobs?search_keywords=Reservation%20management.md)[OpenTable](https://jobicy.com/jobs?search_keywords=OpenTable.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[KPI performance](https://jobicy.com/jobs?search_keywords=KPI%20performance.md)[GDPR compliance](https://jobicy.com/jobs?search_keywords=GDPR%20compliance.md)[Data protection](https://jobicy.com/jobs?search_keywords=Data%20protection.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md)[Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md)[Remote work](https://jobicy.com/jobs?search_keywords=Remote%20work.md) Sample interview questionsHow would you handle a member who is frustrated because their preferred restaurant reservation is unavailable?I would first acknowledge the member's disappointment and confirm the details of their request. I would then check alternative times, venues, waitlist options, or comparable experiences, clearly explain the available choices, and follow through on the selected solution. How do you prioritize multiple member requests during a busy shift? I prioritize by urgency, service commitments, and member impact. I use the CRM to document each request, address time-sensitive reservations or issues first, communicate realistic expectations, and ensure every case has a clear next action and owner. Describe how you would protect confidential member information while providing support remotely. I would follow GDPR and company data-handling procedures, verify identity before discussing account details, use approved systems only, avoid sharing information unnecessarily, and maintain a private workspace for calls and written communications. What does excellent luxury hospitality service mean to you? It means being warm, attentive, accurate, and proactive. Beyond resolving the immediate request, I would look for thoughtful ways to anticipate needs, personalize the interaction, and leave the member feeling valued and confident in the service. How have you used performance feedback or KPIs to improve your work? I review performance measures to identify patterns, such as response times, quality scores, or resolution rates. I then set practical improvement actions, seek coaching when needed, and monitor my progress while maintaining a positive member experience. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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