[All remote jobs](https://jobicy.com/jobs.md)[![Clipboard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/cbfb643f01fb-221.webp)](https://jobicy.com/company/clipboard.md)[Clipboard](https://jobicy.com/company/clipboard.md) # Workforce Management – Real Time Analyst AI Summary Clipboard is hiring a Workforce Management Real Time Analyst to govern live support operations across multiple lines of business. The role focuses on queue health, SLA protection, staffing-demand analysis, forensic auditing of agent behavior, and standardized operational playbooks. The analyst will turn complex operational data into clear recommendations for leaders during high-pressure incidents. Strong Google Sheets expertise, operational judgment, and familiarity with Amazon Connect, Zendesk Omnichannel routing, Assembled WFM, and Metabase are valued. This is a remote, APAC-based role supporting a 24/7 operating environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/clipboard.md)ShareRemote from[APAC](https://jobicy.com/job-region/apac.md)SalaryUSD 12k–26k / yrDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceDirectorPublished11 Nov 2026Apply before11 Dec 2026Listing views29Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Clipboard](https://jobicy.com/company/clipboard.md) Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top [Y-Combinator company](https://www.ycombinator.com/topcompanies/) and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. Overview 📍 Remote Global – APAC We are seeking a WFM Central – Real Time Analyst to serve as the central governance layer for live operations across multiple Lines of Business (LoB). This is not a traditional monitoring role; it is designed for a high-caliber, forensic operator who functions as an operational architect. You will be a trusted partner to operational leadership, responsible for continuing to evolve our operations to a standardized, and fiscally sound control model. The ideal candidate possesses the technical “know-how” of a forensic analyst and the communication prowess of a business consultant, capable of telling a compelling story through data to stakeholders ranging from Team Leads to Directors. You won’t just report that a queue is at risk; you will diagnose the business impact, identify the root cause, and prescribe the specific levers leadership must pull to preserve SLA and the customer experience. You will be the owner of all aspects of the support queues and ensure we are meeting our customers where they need us. Responsibilities * Stakeholder Storytelling: Distill complex, “noisy” operational signals into high-impact narratives. You must be able to share in-depth observations and supporting data that tell a clear story to stakeholders, at all levels of leadership, on exactly what actions must be taken. * Business-Level Analysis: Go beyond the “what” and the “why” to analyze long-term business trends. Evaluate the financial efficiency of SLA safeguarding and the fiscal impact of current staffing vs. demand density. * Operational Control & Forensic Auditing: Serve as the authoritative “voice of reason” during incidents. Conduct forensic audits of agent behaviors such as “On Hold” abuse or status irregularities to ensure hidden capacity drains are eliminated. * Centralized Core Governance: Enact queue management playbooks for real-time levers across multiple LoBs, ensuring aggressive SLAs are preserved through structured accountability. * Strategic Planning & Optimization: Partner with WFM to create a concise feedback loop for continued improvement in planning and scheduling. Qualifications * Exceptional Communication: Proven ability to translate complex data into a clear jargon-free business story. You must be comfortable presenting actionable insights to senior leadership under high-pressure conditions. * Advanced Forensic Analysis: Expert proficiency in Google Sheets is required, familiarity with Metabase preferred. You must be able to build complex, automated tracking tools and forensic audits from scratch. Not just for basic queue health, but also analyzing business data that influences our operations. * Strategic Judgment: Demonstrated experience making high-judgment decisions that impact the entire business, particularly in environments with aggressive SLAs and fluctuating volume patterns. * Operational Architecture: Take ownership in documenting best practices into governed frameworks and playbooks. * Resilient Mindset: Comfortable operating autonomously in a 24/7 environment, with the flexibility to adapt to operational needs as part of a high-impact, interdependent team. * Systems Fluency: Familiarity with Amazon Connect, Zendesk Omnichannel routing, and Assembled WFM is highly preferred. What Success Looks Like * Operational anomalies are quickly investigated, with root causes clearly identified and communicated, reducing repeat issues and leadership uncertainty * You evolve queue management processes from reactive to a documented, standardized, and predictive operating model. * Champion of the team’s brand with Operational Leadership. You are looked to as the primary source of truth, relying on your data-driven stories to make critical staffing and operational decisions. * Live queues remain stable, governed, and resilient across all supported lines of business, even during unexpected spikes, outages, or incidents * Stakeholders receive timely, clear updates during incidents that explain impact, cause, and corrective actions in a concise and actionable manner. ### Hiring Process * Application * Intro Call with Recruiter * Case Study * Interview with Central WFM – RTA Team Lead * Interview with Queue Operations Manager – Core Services * Interview with Head of Core Services * Final Culture Interview with Executive Leadership Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members [here](https://forms.gle/SyGaxHFbon7Hg9fW6). Show more [Apply now >](https://jobicy.com/jobs/161291-workforce-management-real-time-analyst.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires advanced real-time operational analysis, rapid decision-making during incidents, and ownership of business-critical SLA outcomes. It also demands the ability to influence senior stakeholders with clear, evidence-based recommendations. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$19,000US market range (per year)$15k–$30k0$33k AI insightThe ATS explicitly states annual compensation of USD 12,000–26,000, with a midpoint of USD 19,000 per year. The estimated annual market range for a remote APAC real-time workforce management analyst is USD 15,000–30,000; actual pay varies substantially by country, seniority, shift coverage, and systems expertise. ## Core skills Skills and capabilities most closely associated with this opportunity. [Workforce management](https://jobicy.com/jobs?search_keywords=Workforce%20management.md)[Real-time analysis](https://jobicy.com/jobs?search_keywords=Real-time%20analysis.md)[Queue management](https://jobicy.com/jobs?search_keywords=Queue%20management.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Google Sheets](https://jobicy.com/jobs?search_keywords=Google%20Sheets.md)[Operational analytics](https://jobicy.com/jobs?search_keywords=Operational%20analytics.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Forensic auditing](https://jobicy.com/jobs?search_keywords=Forensic%20auditing.md)[Capacity planning](https://jobicy.com/jobs?search_keywords=Capacity%20planning.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Process documentation](https://jobicy.com/jobs?search_keywords=Process%20documentation.md)[Amazon Connect](https://jobicy.com/jobs?search_keywords=Amazon%20Connect.md)[Zendesk Omnichannel](https://jobicy.com/jobs?search_keywords=Zendesk%20Omnichannel.md)[Assembled WFM](https://jobicy.com/jobs?search_keywords=Assembled%20WFM.md)[Metabase](https://jobicy.com/jobs?search_keywords=Metabase.md) Sample interview questionsHow would you respond when a critical queue is at risk of missing its SLA?I would first validate the real-time inputs, including volume, backlog, staffing, adherence, handle time, and routing conditions. I would identify the primary constraint, activate the appropriate queue-management lever, communicate the business impact and recommended action, then monitor results and document the root cause for prevention. Describe how you would investigate suspected agent status irregularities. I would define expected status behavior, pull timestamp-level agent and queue data, and compare outliers against workload, schedules, and peer benchmarks. I would distinguish system or process issues from individual behavior, quantify the capacity impact, and present findings with evidence and corrective actions. How do you turn complex operational data into a useful narrative for senior leaders? I begin with the decision that leaders need to make, then summarize the operational impact, the evidence, root cause, available options, and recommended action. I avoid unnecessary technical detail while keeping supporting metrics available for follow-up. What metrics would you monitor to evaluate staffing efficiency against demand? I would monitor forecast versus actual volume, service level, response time, occupancy, schedule adherence, shrinkage, backlog, abandonment, average handle time, and staffing variance. I would analyze these metrics by interval, queue, and line of business to identify persistent efficiency gaps. How would you improve a reactive real-time operation into a predictive model? I would document incident patterns, establish standardized alert thresholds and response playbooks, and create feedback loops with forecasting and scheduling teams. Over time, I would use recurring variance and root-cause analysis to refine staffing assumptions, routing rules, and escalation triggers. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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