[All remote jobs](https://jobicy.com/jobs.md)[![Glide logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/619ca70cde62-221.webp)](https://jobicy.com/company/glide.md)[Glide](https://jobicy.com/company/glide.md) # Digital Program Manager (DPM) AI Summary Glide is hiring a Digital Program Manager to lead customer implementations of its embedded fintech platform from kickoff through go-live. The role combines program management, customer success, account management, and technical coordination with agile engineering and design teams. Responsibilities include requirements gathering, UAT facilitation, issue escalation, roadmap communications, customer-data analysis, and identifying expansion opportunities. The position requires fintech or financial-institution experience, strong SaaS implementation knowledge, and confident client-facing communication. Travel to client sites for project activities is expected.[Apply for this job](#job-application)[View company](https://jobicy.com/company/glide.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 140k–155k / yrDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceOpen levelPublished11 Nov 2026Apply before11 Dec 2026Listing views56Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### 👋 Welcome to [Glide](https://jobicy.com/company/glide.md)! At Glide we’re reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Program Manager (DPM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world, and we’re hoping you can help us do that! ### Your Responsibilities: * Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting * Oversee customer account management, including formal communications of product updates and roadmaps * Travel to client sites for project kickoffs, training sessions, and other key project activities * Leverage AI tools to streamline and optimize day-to-day responsibilities * Analyze customer data to ideate and recommend new features and enhancements * Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed * Identify and develop new business opportunities with existing clients ### Need-to-Haves: * Strong understanding of SaaS business models and large-scale software implementation projects * Experience working at a financial institution or fintech company * Excellent communication and negotiation skills * Technical understanding of fintech products * Experience working with agile engineering and design teams ### Nice-to-Haves: * Customer-facing experience at an early-stage company * Previous experience in a product or customer-facing role at a fintech or FinServ company * Experience with data analysis tools such as SQL * Familiarity with project management tools, customer success software and CRM systems * A collaborative, entrepreneurial spirit ### And finally, a brief overview of Glide’s benefits package: 💸 Competitive Compensation: As this role can be eligible for remote employees, the base salary range is $140,000 – $155,000. This will be determined by previous experience and location. We also offer a generous equity package for joining us at Glide! ❤️ Wellbeing Credits (for US employees) Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy! 🥗 Lunch on us (for US employees) We’re huge foodies, so every member of the Glide team receives a $100 weekly stipend for lunch or groceries. No one goes hungry around here 🙂 🌴 Unlimited PTO and Sick Days We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape. 💼 Hybrid Working Environment We’re an actively expanding team, and in our Madison Square Park headquarters and are excited to grow an engaging in-office culture—ideally, our NYC-based team members will join us in the office three days a week to help make that vision a reality. Show more [Apply now >](https://jobicy.com/jobs/161328-digital-program-manager-dpm.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a complex client-facing role involving high-stakes fintech implementations, cross-functional coordination, and commercial account growth. Success depends on independently managing multiple stakeholders, technical issues, and delivery milestones. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$147,500US market range (per year)$130k–$170k0$187.00k AI insightThe employer explicitly states a yearly base salary range of USD 140,000 to USD 155,000, with a midpoint of USD 147,500. The estimated US market range for a fintech-focused digital program manager is USD 130,000 to USD 170,000 per year; equity and stipends are excluded from base-pay calculations. ## Core skills Skills and capabilities most closely associated with this opportunity. [Program management](https://jobicy.com/jobs?search_keywords=Program%20management.md)[Customer implementation](https://jobicy.com/jobs?search_keywords=Customer%20implementation.md)[Fintech](https://jobicy.com/jobs?search_keywords=Fintech.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Requirements gathering](https://jobicy.com/jobs?search_keywords=Requirements%20gathering.md)[User acceptance testing](https://jobicy.com/jobs?search_keywords=User%20acceptance%20testing.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Agile delivery](https://jobicy.com/jobs?search_keywords=Agile%20delivery.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md)[CRM systems](https://jobicy.com/jobs?search_keywords=CRM%20systems.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Issue escalation](https://jobicy.com/jobs?search_keywords=Issue%20escalation.md)[Business development](https://jobicy.com/jobs?search_keywords=Business%20development.md) Sample interview questionsHow would you manage a fintech customer implementation from kickoff to go-live?I would begin by aligning stakeholders on objectives, scope, success metrics, governance, milestones, and risks. I would document requirements, maintain a delivery plan with clear owners, run regular implementation sessions, coordinate testing and defect resolution, and use a readiness checklist before launch. After go-live, I would monitor adoption, communicate outcomes, and identify follow-up improvements. How do you handle conflicting priorities between a customer and internal engineering teams? I first clarify the customer impact, business priority, technical effort, and delivery risk. I translate customer needs into actionable requirements, present trade-offs transparently, and work with product and engineering to agree on a feasible path. Clear decision records and proactive customer communication help maintain trust when timelines or scope need adjustment. Describe your approach to leading user acceptance testing. I define acceptance criteria early, prepare realistic test scenarios and data, confirm business owners and testers, and establish a clear process for logging and prioritizing defects. During UAT, I track progress daily, distinguish blockers from lower-priority issues, and coordinate rapid resolution with technical teams. I only recommend go-live when critical criteria are validated and residual risks are understood. How would you use customer data to recommend product enhancements? I would combine quantitative signals such as adoption, workflow completion, support volume, and feature usage with qualitative feedback from implementation and account conversations. I would identify recurring friction points, size their customer impact, and frame recommendations with evidence, expected value, and implementation considerations. This helps product teams prioritize improvements that support both customer outcomes and business growth. What is important when communicating product roadmap updates to financial-institution customers? Communications should be accurate, audience-specific, and clear about timing, dependencies, and customer impact. I would explain what is changing, why it matters, required customer actions, and any implementation or compliance considerations without overcommitting on unconfirmed dates. I would also create a feedback channel so customer concerns can inform product planning. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Nov 11 New ### [Senior Professional Services Project Manager, Paris](https://jobicy.com/jobs/161448-senior-professional-services-project-manager-paris.md) GitLab is the intelligent orchestration platform for DevSecOps. 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