[All remote jobs](https://jobicy.com/jobs.md)[![Motive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5cfcac16-221.jpg)](https://jobicy.com/company/motive.md)[Motive](https://jobicy.com/company/motive.md) # Director, Customer Engineering AI Summary Motive is seeking a Director of Customer Engineering to lead a post-sales technical team serving strategic enterprise customers. The role combines people leadership with hands-on guidance for solution discovery, API and data integrations, automation, product configuration, and complex troubleshooting. This leader will establish engagement models, delivery standards, capacity planning, knowledge reuse, and measurable customer-value outcomes. Success depends on aligning Customer Success, Implementation, Sales, Product, and Engineering around scalable, supportable solutions. The position is remote within the United States and requires strong executive-facing communication and technical judgment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/motive.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 231k–317k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished11 Nov 2026Apply before11 Dec 2026Listing views27Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Who we are: [Motive](https://jobicy.com/company/motive.md) empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit [gomotive.com](http://gomotive.com) to learn more. ### About the Role: Motive’s Customer Engineering team is a post-sales technical solutions function for our largest, most strategic, and business-critical customers. As the Director, Customer Engineering, you’ll lead and develop a team of Customer Engineers who turn difficult operational problems into working solutions using Motive’s products, supported APIs, data, reporting, and automation. You’ll combine people leadership, technical judgment, and customer-facing problem solving to help the team deliver measurable customer value. You’ll establish how the team prioritizes engagements, maintain a high bar for solution quality, and ensure successful customer work becomes reusable expertise for Motive’s customers and broader Solutions Engineering organization. This is a hands-on technical leadership role where you’ll help the team solve meaningful customer problems, validate what works, drive lasting customer value, and ensure clear ownership after handoff. ### What You’ll Do: * Lead and develop Customer Engineers, setting clear expectations for technical quality, customer accountability, collaboration, documentation, and measurable outcomes. * Build a culture of technical curiosity, practical problem solving, thoughtful prioritization, and reusable knowledge. * Prioritize strategic customer engagements where solution work can increase realized value, resolve operational gaps, reduce displacement risk, or support broader adoption. * Ensure each engagement has a clear business problem, customer sponsor, feasible solution path, success measures, and owner after handoff. * Join the most complex customer engagements to guide discovery, solution design, technical validation, stakeholder alignment, and outcome measurement. * Define and evolve the team’s engagement model, intake process, capacity planning, technical standards, delivery expectations, and handoff practices; establish an operating cadence for reviewing progress, capacity, quality, and outcomes. * Measure solutions delivered and adopted, documented customer value, recurring technical barriers removed, reusable solution patterns, customer-backed product insights, and contribution to retention or expansion. * Connect customer-validated needs and technical evidence to Product and Engineering, partner with Customer Success, Implementation, Sales, account teams, and presales Solutions Engineering to coordinate ownership, and turn proven solutions into repeatable workflows, guidance, and enablement for the wider field. ### What We’re Looking For: * 5+ years of experience leading and developing customer-facing technical professionals, with a track record of building team capability and maintaining high standards for delivery. * Strong Solutions Engineering, technical consulting, post-sales engineering, or comparable customer-facing experience; you understand the difference between demonstrating a solution and delivering one. * Credible technical depth in enterprise SaaS, API-based capabilities, data analysis, automation, integrations, advanced product configuration, and troubleshooting product behavior. * Experience turning ambiguous customer problems into delivered solutions with clear adoption and measurable business results. * Ability to coach practitioners through customer discovery, technical problem solving, stakeholder management, solution validation, and evidence-backed documentation. * Strong judgment about priorities, scope, supportability, and talent development. * Ability to work directly with customer executives, IT leaders, frontline operators, and account stakeholders while influencing internal Product and Engineering teams. * Experience establishing operating models, engagement rules, prioritization frameworks, delivery standards, or other mechanisms that help a technical function scale. * Strong communication and cross-functional collaboration skills, with the ability to create clarity across Customer Success, Implementation, Sales, Solutions Engineering, Product, and Engineering. * Fleet management, transportation, safety, telematics, IoT, or other physical-operations industry experience is preferred. Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting[Motive Perks & Benefits](https://www.comparably.com/companies/motive/perks-and-benefits). The on-target earnings (base pay + commissions) for this role: $231,000—$317,000 USD Creating a diverse and inclusive workplace is one of Motive’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice [here](https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link). UK Candidate Privacy Notice [here](https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view). The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive’s policy to require that employees be authorized to receive access to Motive products and technology. Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law. Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices. Show more [Apply now >](https://jobicy.com/jobs/161332-director-customer-engineering.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior leadership role requiring both deep technical credibility and responsibility for a customer-facing function's operating model and outcomes. The director must navigate ambiguous enterprise problems, coach a technical team, and influence multiple internal and external stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$274,000US market range (per year)$210k–$330k0$363.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses on-target earnings of $231,000–$317,000 USD, including base pay and commissions. The posting does not explicitly state a cadence; yearly compensation is inferred from the amount, US market, and senior full-time director-level role. Estimated US market compensation for comparable customer engineering leadership roles is approximately $210,000–$330,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Engineering](https://jobicy.com/jobs?search_keywords=Customer%20Engineering.md)[Technical Leadership](https://jobicy.com/jobs?search_keywords=Technical%20Leadership.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md)[API Integrations](https://jobicy.com/jobs?search_keywords=API%20Integrations.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Automation](https://jobicy.com/jobs?search_keywords=Automation.md)[Solution Architecture](https://jobicy.com/jobs?search_keywords=Solution%20Architecture.md)[Customer Discovery](https://jobicy.com/jobs?search_keywords=Customer%20Discovery.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[People Management](https://jobicy.com/jobs?search_keywords=People%20Management.md)[Technical Consulting](https://jobicy.com/jobs?search_keywords=Technical%20Consulting.md)[Capacity Planning](https://jobicy.com/jobs?search_keywords=Capacity%20Planning.md)[Product Configuration](https://jobicy.com/jobs?search_keywords=Product%20Configuration.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md) Sample interview questionsHow would you prioritize Customer Engineering engagements across strategic accounts?I would use a transparent framework that weighs customer business impact, urgency, feasibility, strategic value, adoption potential, supportability, and available team capacity. Each engagement should have an identified sponsor, measurable success criteria, a realistic solution path, and a clear owner after handoff. Describe how you would turn a successful custom customer solution into a repeatable capability. I would document the business problem, architecture, implementation steps, constraints, adoption evidence, and measured results. I would then validate supportability with Product and Engineering, package the pattern into reusable guidance or tooling, and enable customer-facing teams to apply it consistently. How do you coach engineers who need to improve their customer discovery skills? I coach them to begin with operational outcomes rather than requested features, identify stakeholders and decision criteria, test assumptions, and define measurable success. I use deal and engagement reviews, call observation, structured feedback, and examples of strong discovery artifacts to build confidence and consistency. How would you handle a strategic customer request that is valuable but technically unsupported? I would clarify the customer's underlying objective, assess risks and alternatives, and communicate trade-offs transparently. If a sustainable solution is not currently feasible, I would align internal owners on a documented product or engineering path while proposing a safe interim approach where possible. What metrics would you use to evaluate the Customer Engineering function? I would track delivered and adopted solutions, documented customer value, time to solution, engagement throughput, reusable solution patterns, recurring technical barriers removed, stakeholder satisfaction, retention or expansion influence, and quality of handoffs. These measures balance delivery speed with durable customer outcomes. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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