[All remote jobs](https://jobicy.com/jobs.md)[![Pleo logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b27fbed2-221.jpg)](https://jobicy.com/company/pleo.md)[Pleo](https://jobicy.com/company/pleo.md) # Fraud Operations Analyst AI Summary This Fraud Operations Analyst role supports a fintech fraud team by monitoring alerts, investigating card-fraud cases, and taking timely containment actions. The analyst will manage fraud-related queues, dispute forms, chargeback cases, and detailed case documentation while meeting defined SLAs. The position also involves liability assessments, escalation to Legal when needed, and identifying emerging fraud patterns for detection-rule improvements. It is a structured, high-volume operational role requiring fraud-monitoring experience, knowledge of card schemes, and clear written communication.[Apply for this job](#job-application)[View company](https://jobicy.com/company/pleo.md)ShareRemote from[Portugal](https://jobicy.com/job-region/portugal.md)SalaryUndisclosedDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceOpen levelPublished11 Nov 2026Apply before11 Dec 2026Listing views40Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Pleo](https://jobicy.com/company/pleo.md) Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we’re changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike – with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About The Role Fraud doesn’t sleep. And neither does our ambition to stop it. At Pleo, we’ve built one of Europe’s leading spend management platforms. But with scale comes risk, and our Fraud Operations Team plays a critical role in investigating, responding to, and mitigating fraud, turning detection signals into action and ensuring our customers are protected. And now, we’re growing the team. We’re looking for a Fraud Operations Analyst to join us. You’ll work closely with our Fraud Operations Specialists and Fraud Operations Manager to process fraud alerts, investigate cases, and make sure nothing slips through the cracks. This is a hands-on, operational role, perfect for someone who wants to build deep fraud expertise in a fast-moving fintech environment, with the structure and guidance to grow. What You’ll Be Doing * Monitor and process fraud alerts generated by our detection tools in real time, within SLA * Investigate card fraud cases end-to-end using our Back Office systems, identifying transactions, verifying card details, flagging suspicious activity, and taking containment actions * Manage inbound fraud requests via our Freshdesk queue, triaging cases from Customer Support and routing them correctly * Process and monitor the Fraud inbox and Customer Dispute Forms for chargeback-related cases * Document cases accurately and thoroughly in our case management system so nothing falls through the gaps * Conduct liability assessments on fraud cases, determining the appropriate outcome and escalating to our Legal team for final sign-off where required * Proactively identify emerging fraud patterns and typologies from day-to-day casework, and collaborate with the Decision Intelligence team to feed insights into rule proposals and detection improvements You’ll thrive in this role if you * Have hands-on experience with fraud monitoring tools * Have a background in fraud operations, financial crime, payments, or customer operations * Are highly detail-oriented and comfortable working within structured processes and SLAs * Can stay calm and methodical when case volumes are high * Communicate clearly in writing, both internally and when supporting external queries * Are fluent in English * Are familiar with chargeback processes and card scheme rules (Mastercard/Visa) * Have knowledge of relevant regulatory frameworks around liability, including UK and EU requirements Show me the benefits * Your own Pleo card (no more out-of-pocket spending!) * Lunch is on us for your work days – enjoy catered meals or receive a lunch allowance based on your local office * Comprehensive private healthcare – depending on your location, coverage options include Vitality, Alan or Médis * We offer 25 days of holiday + your public holidays * For our Team, we offer both hybrid and fully remote working options * We use MyndUp to give our employees access to free mental health and well-being support with great success so far * Paid parental leave – we want to make sure that we’re supportive of families and help you feel that you don’t have to compromise your family due to work ### About your application * English first. Since it’s our company language, please submit your application in English. You’ll be using it a lot if you join us. * A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails. * Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don’t tick every single box. We encourage people from all backgrounds and experiences to join us. * Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you. * Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy [here](https://www.pleo.io/en/legal). * Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. * Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit. Show more [Apply now >](https://jobicy.com/jobs/161348-fraud-operations-analyst.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe role requires sound judgment in fraud investigations, liability assessment, chargeback handling, and regulatory compliance. High alert volumes and SLA-driven response expectations add operational pressure, while escalation paths and team guidance limit full independence. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$42,000US market range (per year)$34k–$52k0$57.20k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual base pay for a Fraud Operations Analyst is approximately USD 42,000, with an estimated market range of USD 34,000 to USD 52,000 per year; this is an AI estimate rather than verified compensation research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Fraud Monitoring](https://jobicy.com/jobs?search_keywords=Fraud%20Monitoring.md)[Fraud Investigation](https://jobicy.com/jobs?search_keywords=Fraud%20Investigation.md)[Card Fraud](https://jobicy.com/jobs?search_keywords=Card%20Fraud.md)[Chargeback Processing](https://jobicy.com/jobs?search_keywords=Chargeback%20Processing.md)[Case Management](https://jobicy.com/jobs?search_keywords=Case%20Management.md)[Financial Crime Operations](https://jobicy.com/jobs?search_keywords=Financial%20Crime%20Operations.md)[SLA Management](https://jobicy.com/jobs?search_keywords=SLA%20Management.md)[Transaction Analysis](https://jobicy.com/jobs?search_keywords=Transaction%20Analysis.md)[Liability Assessment](https://jobicy.com/jobs?search_keywords=Liability%20Assessment.md)[Mastercard Rules](https://jobicy.com/jobs?search_keywords=Mastercard%20Rules.md)[Visa Rules](https://jobicy.com/jobs?search_keywords=Visa%20Rules.md)[Regulatory Compliance](https://jobicy.com/jobs?search_keywords=Regulatory%20Compliance.md)[Freshdesk](https://jobicy.com/jobs?search_keywords=Freshdesk.md)[Written Communication](https://jobicy.com/jobs?search_keywords=Written%20Communication.md) Sample interview questionsHow do you investigate a potentially fraudulent card transaction from alert to resolution?I first validate the alert and review transaction details, card data, account history, merchant information, and relevant behavioral signals. I document the evidence, determine whether immediate containment is needed, apply the appropriate action, and escalate cases that require specialist, Legal, or compliance review. I close the case only after the rationale and outcome are clearly recorded. How would you prioritize a queue when fraud alert volumes suddenly increase? I would prioritize based on customer risk, transaction value, likelihood of active fraud, SLA deadlines, and whether immediate action can prevent further loss. I would follow established playbooks, keep accurate queue status updates, and flag capacity or systemic issues to the manager early. Consistent documentation helps ensure that no urgent case is missed during peak volume. What factors would you consider during a liability assessment for a fraud case? I would review the transaction timeline, authentication method, card-present or card-not-present context, evidence of customer compromise, merchant and acquirer information, and applicable scheme rules. I would also assess relevant UK or EU regulatory requirements and internal policy. Where the outcome is uncertain or has legal implications, I would provide a structured evidence summary for Legal sign-off. How can frontline fraud operations improve fraud detection rules? Frontline casework reveals recurring patterns that may not be apparent in aggregate data, such as common merchants, transaction sequences, device behavior, or social-engineering tactics. I would document these observations with representative examples and measurable indicators, then share them with the Decision Intelligence team. This feedback can support targeted rules, tuning, and monitoring for unintended customer impact. How do you maintain quality and accuracy in repetitive, high-volume fraud operations work? I use a consistent investigation checklist, follow documented procedures, and verify key facts before taking action. I keep concise but complete case notes so another analyst can understand the decision path. When volume is high, I focus on disciplined prioritization, short quality checks, and escalation rather than rushing through ambiguous cases. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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