[All remote jobs](https://jobicy.com/jobs.md)[![Monzo logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5b4c0ec3-221.jpg)](https://jobicy.com/company/monzo.md)[Monzo](https://jobicy.com/company/monzo.md) # CRM Manager AI Summary Monzo is hiring a CRM Manager to execute targeted lifecycle campaigns across email, push notifications, and in-app channels. The role focuses on audience segmentation, campaign QA, performance monitoring, experimentation, and automation using a CRM platform, ideally Braze. The successful candidate will partner closely with product and CRM stakeholders while maintaining always-on campaign processes and documentation. Financial-services experience, strong analytical judgment, and the ability to manage several priorities are important for success. The role supports distributed work within the UK, with ad hoc meetings in London.[Apply for this job](#job-application)[View company](https://jobicy.com/company/monzo.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryGBP 57k–77k / yrDepartment[Marketing & Sales](https://jobicy.com/categories/marketing.md)EmploymentFull TimeExperienceOpen levelPublished11 Nov 2026Apply before11 Dec 2026Listing views32Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as [personal](https://monzo.com/current-account/personal) and [business](https://monzo.com/business-banking) bank accounts, we offer [joint accounts](https://monzo.com/current-account/joint-account), [accounts for 16-17 year olds](https://monzo.com/current-account/16-17), a [free kids account](https://monzo.com/current-account/under-16s) and [credit cards](https://monzo.com/flex) in the UK, with more exciting things to come beyond. Our UK customers can also [save](https://monzo.com/savings), [invest](https://monzo.com/investments)and [combine their pensions](https://monzo.com/pensions) with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we want to solve problems and change lives through [Monzo](https://jobicy.com/company/monzo.md) ❤️ 📍London/UK Remote | 💰£57,000 – £77,000 (Dependent On Experience) + Incentive Awards tied to your performance + [Benefits](https://monzo.com/careers/) ✨ About the role We are looking for a proactive and passionate CRM Manager to help us deliver CRM campaigns across Monzo’s products offerings. The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications, and in-app. ⭐ Our CRM team We are a fast growing team on a mission to make money work for everyone. We’re responsible for designing high-impact communications across our products and the customer lifecycle to bring our Monzo magic to life. We’re a hands on and highly collaborative team, working with lots of different folks across Monzo to drive innovation and automation of our messaging. We’re driven by data and excited by experimentation. This role is a great opportunity to help shape the future of our engagement strategy and programmes at Monzo. 🔑 You’ll play a key role by… * Executing customer lifecycle CRM journeys across multiple touch points * Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels * Monitoring campaign performance and ensuring campaigns are executed safely * Supporting Campaign QA (helping to check set-up thoroughly as a second pair of eyes before launch) * Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign * Delivering campaigns with a test and learn data driven approach * Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date 🤩 We’d love to hear from you if … * You have hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys * You have experience using a CRM platform for delivery (Braze, ideally) * You have Fintech or Financial Services experience * You have strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage * You can demonstrate experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives * You bring excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities * You can to organise priorities with stakeholders effectively * You take a collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer * You have a Problem Solving mindset – able to solve potential problems or suggest alternative ways to achieve the desired outcome * You’re excited about what we do at Monzo 🙌 What’s in it for you 💰 £57,000 – £77,000 + Incentive Awards tied to your performance + [Benefits](https://monzo.com/careers/) ✨ 📍This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London) ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! [Read our full list of benefits](https://monzo.com/careers/). 🌈 The application journey has 3 key steps * 30 minute chat with a Monzo Recruiter * 30 minute call with the Hiring Manager * Full Loop: 1 x Role Specific Interview (60 mins) + 1 x Behaviours Interview (45 mins) This process should take around 3-4 weeks – your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. [You can read them here.](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo) ⏳We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-REMOTE #CM-1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our [blog](https://monzo.com/blog/diversity-and-inclusion), 2026 [Diversity and Inclusion Report](https://monzo.com/blog/our-2026-diversity-and-inclusion-report) and 2025 [Gender Pay Gap Report.](https://monzo.com/blog/gender-pay-gap-report-2025) We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊 Show more [Apply now >](https://jobicy.com/jobs/161362-crm-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThis role requires hands-on multi-channel CRM execution alongside analytical experimentation, rigorous campaign QA, and stakeholder coordination. Experience in fintech and Braze adds domain and platform complexity. ## Salary analysis Estimated compensation compared with the broader UK market for similar roles. Estimated job median (per year)Market rate£67,000UK market range (per year)£55k–£80k0£88k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of £57,000–£77,000, with a midpoint of £67,000. The posting does not explicitly state the cadence; yearly pay is inferred from the UK-based professional role and compensation scale. A reasonable estimated UK annual market range for a CRM Manager with lifecycle, analytics, and fintech experience is £55,000–£80,000. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer lifecycle marketing](https://jobicy.com/jobs?search_keywords=Customer%20lifecycle%20marketing.md)[CRM campaign management](https://jobicy.com/jobs?search_keywords=CRM%20campaign%20management.md)[Braze](https://jobicy.com/jobs?search_keywords=Braze.md)[Email marketing](https://jobicy.com/jobs?search_keywords=Email%20marketing.md)[Push notifications](https://jobicy.com/jobs?search_keywords=Push%20notifications.md)[In-app messaging](https://jobicy.com/jobs?search_keywords=In-app%20messaging.md)[Audience segmentation](https://jobicy.com/jobs?search_keywords=Audience%20segmentation.md)[Campaign QA](https://jobicy.com/jobs?search_keywords=Campaign%20QA.md)[A/B testing](https://jobicy.com/jobs?search_keywords=AB%20testing.md)[Marketing analytics](https://jobicy.com/jobs?search_keywords=Marketing%20analytics.md)[Looker](https://jobicy.com/jobs?search_keywords=Looker.md)[Marketing automation](https://jobicy.com/jobs?search_keywords=Marketing%20automation.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Financial services marketing](https://jobicy.com/jobs?search_keywords=Financial%20services%20marketing.md)[Process documentation](https://jobicy.com/jobs?search_keywords=Process%20documentation.md) Sample interview questionsHow would you design a lifecycle campaign for customers who have not used a key Monzo feature?I would first define the target segment and success metric, then use behavioural and customer data to identify likely barriers. I would develop a sequenced, multi-channel journey with clear value messaging, test variants, apply holdout groups where appropriate, and review results to improve the campaign. What checks do you perform before launching a CRM campaign? I validate audience logic, exclusions, consent requirements, personalisation fields, links, tracking, message rendering, frequency rules, scheduling, and fallback content. I also request a second-person QA review for high-impact campaigns and document approval before launch. How have you used experimentation to improve campaign performance? I start with a clear hypothesis, such as whether a benefit-led message will outperform a feature-led message. I define the primary metric and guardrails, ensure a valid test design, analyse statistical and practical significance, and use the learning to update future journeys. How would you prioritise multiple urgent requests from product stakeholders? I would assess customer impact, business value, risk, dependencies, effort, and deadlines. I would make trade-offs visible, agree priorities with stakeholders, protect mandatory QA time, and communicate a realistic delivery plan with clear ownership. What CRM metrics would you monitor for an always-on customer journey? I would monitor delivery and engagement metrics such as send rate, open rate, click-through rate, conversion, and unsubscribe rate, alongside journey-specific outcomes such as feature adoption or retention. I would also track frequency, segment health, error rates, and customer-impact guardrails to ensure the programme remains effective and safe. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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