[All remote jobs](https://jobicy.com/jobs.md)[![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg)](https://jobicy.com/company/chainguard.md)[Chainguard](https://jobicy.com/company/chainguard.md) # Customer Success Manager, Enterprise – Central AI Summary Chainguard is hiring an Enterprise Customer Success Manager to own post-sales relationships for customers in the Central United States. The role leads technical onboarding, implementation, adoption, education, issue escalation, renewals, and expansion planning. It requires close collaboration with Solutions Architects, Support, Product, Engineering, and Sales while serving stakeholders from technical practitioners to CISOs. Candidates need customer-facing experience and domain knowledge in cloud security, containers, DevSecOps, AppSec, supply-chain security, or related areas. This is a proactive, high-autonomy position on a growing team where building new processes is expected.[Apply for this job](#job-application)[View company](https://jobicy.com/company/chainguard.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 125k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished11 Nov 2026Apply before11 Dec 2026Listing views46Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [Chainguard](https://jobicy.com/company/chainguard.md) is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. What you’ll do: * Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan. * Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills – this role must align with many different internal teams, influence them to act toward customer needs. * Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. * Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. * Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. * Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks. What we’re looking for: * 3+ years experience in SMB and mid-market customer facing roles collaborating with both technical and business teams – Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. * Relevant domain knowledge of one or more of the following; Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle. * This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc. * An entrepreneurial mindset – this is a new team at Chainguard where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve customers. * Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field. * Driven, high emotional intelligence, and strong priority management skills Strongly Preferred: * Previous early-stage startup experience * Passion for technology & cybersecurity * Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle Compensation: Up to $125,000 base salary + bonus ### About Us We live and breathe our company values: * We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. * We have a bias for intentional action — We prioritize, plan, try things, and fail fast. * We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. * We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: * Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. * Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). * 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. * ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. * 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year. If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with [Chainguard’s Global Candidate Privacy Notice](https://www.chainguard.dev/legal/candidate-privacy-notice). ©2026 Chainguard. All Rights Reserved. Show more [Apply now >](https://jobicy.com/jobs/161381-customer-success-manager-enterprise-central-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines enterprise relationship ownership with technical security knowledge and high-stakes customer escalations. Success depends on independently coordinating multiple internal teams while driving adoption, retention, and expansion outcomes. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$125,000US market range (per year)$105k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses base compensation of up to USD 125,000 plus bonus. The annual period is inferred from the stated base-pay amount and standard US full-time professional compensation conventions, as the posting does not explicitly state the cadence. Estimated US market base pay for an enterprise technical Customer Success Manager is USD 105,000–145,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Technical Onboarding](https://jobicy.com/jobs?search_keywords=Technical%20Onboarding.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Customer Advocacy](https://jobicy.com/jobs?search_keywords=Customer%20Advocacy.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[Application Security](https://jobicy.com/jobs?search_keywords=Application%20Security.md)[Supply Chain Security](https://jobicy.com/jobs?search_keywords=Supply%20Chain%20Security.md)[Cloud Computing](https://jobicy.com/jobs?search_keywords=Cloud%20Computing.md)[Container Security](https://jobicy.com/jobs?search_keywords=Container%20Security.md)[Linux](https://jobicy.com/jobs?search_keywords=Linux.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Renewal Strategy](https://jobicy.com/jobs?search_keywords=Renewal%20Strategy.md) Sample interview questionsHow would you structure the onboarding of a new enterprise customer with complex security requirements?I would begin with a discovery session to confirm technical architecture, security priorities, desired outcomes, stakeholders, and success metrics. I would translate those findings into a phased onboarding plan with owners, milestones, enablement sessions, integration tasks, and regular executive updates. I would also identify risks early and engage Solutions Architects or Support before blockers affect time to value. Describe how you would handle a serious customer escalation involving a product issue and an executive stakeholder. I would acknowledge the impact promptly, establish a clear communication cadence, and collect the technical facts with Support and Engineering. I would define an internal owner for each action, provide transparent status updates, and ensure the customer understands both immediate mitigation and the longer-term resolution path. After resolution, I would lead a review to prevent recurrence and rebuild confidence. How do you identify renewal risk and expansion potential in the same account? I track product adoption, support trends, stakeholder engagement, business outcomes, and alignment to the customer’s security objectives. Low adoption, leadership turnover, unresolved issues, or unclear value are risk signals that require an action plan. Strong adoption, new use cases, and measurable value create an opportunity to partner with Sales on an expansion strategy that is relevant to the customer. What technical knowledge would you use to help customers adopt a software supply-chain security product? I would develop practical familiarity with containers, Linux, CI/CD workflows, vulnerability management, compliance requirements, and cloud environments. This allows me to understand customer goals, ask effective discovery questions, connect them with the right technical experts, and explain recommended practices in terms of both operational and security outcomes. This role requires building new processes in an early-stage environment. How would you approach that? I would start by identifying the recurring customer problem and gathering input from customers and internal partners. I would create a lightweight process, document its purpose and success measures, test it with a small set of accounts, and iterate based on results. Once validated, I would share the playbook and train relevant teams so the process can scale without losing customer context. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg) Chainguard Nov 11 New ### [Manager, Customer Success Management – Public Sector](https://jobicy.com/jobs/161402-manager-customer-success-management-public-sector.md) Chainguard is the trusted source for open source. 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