[All remote jobs](https://jobicy.com/jobs.md)[![Vonage logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1bac058d-221.jpg)](https://jobicy.com/company/vonage.md)[Vonage](https://jobicy.com/company/vonage.md) # Inbound Sales Development Representative (SDR) – CCaaS/UCaaS AI Summary Vonage is hiring an Inbound Sales Development Representative to qualify inbound prospects and support new customer acquisition for UCaaS and CCaaS solutions. The role involves product education, needs discovery, outreach support, lead assessment, and accurate Salesforce CRM documentation. Success depends on meeting monthly contact and lead-generation targets while collaborating with Sales, Marketing, and Product teams. This is an entry-level to early-career sales role for an organized, curious communicator who performs well in a fast-moving environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/vonage.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 45,280–59,500 / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished12 Nov 2026Apply before12 Dec 2026Listing views33Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### Join [Vonage](https://jobicy.com/company/vonage.md) and help us innovate cloud communications for businesses worldwide! ### Vonage Sales Mission We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services. ### Why this role matters Inbound Sales generates interest and qualifies leads with potential customers. We attract the interest of potential customers by touting the benefits and competitive superiority of Vonage products and services. We engage with customers to understand their interests and needs, working with them to define the right mix of Vonage products and services for their situation. The Inbound Sales Development Representative (Applications: UCaaS & CCaaS) partners with cross-functional teams to develop customer engagement and selling strategies, applies logic and creativity to build customer relationships and works with customers to understand needs and expectations. IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW… ### What you will do * Develop and apply a thorough understanding of Vonage Business Cloud products, sales methodology and processes to exceed quota via acquisition of new customers through prospecting and collaboration among cross-functional teams. * Support outreach initiatives including email blasts, direct mail and phone. * Serve as the customer’s first point of contact, providing product education and collaborating to build the value proposition. * Partner with counterparts in Sales, Marketing and product organizations to ensure leads are identified and effectively assessed. * Anticipate customer needs and concerns, maintain knowledge of their problems and issues. * Educate potential customers on product offerings and services, explaining pricing and answering questions. * Maintain accurate and detailed lead, account, contact, opportunity and sales activity records in Salesforce CRM. * Consistently meets established monthly contact, lead generation and other measures. * Assist with special projects as assigned. ### What you will bring * Outstanding communication skills, including writing, speaking and listening. * Excellent time management skills. * Ability to: Thrive in a fast-paced environment * Apply arithmetic concepts on a recurring basis * Apply basic computer skills: word processing, spreadsheet, email and database software * Understand and apply Salesforce CRM * Desire to understand and gain expert knowledge of Vonage products and services. ### What is required for application * Bachelor’s Degree Ideal but not essential * Ability to work in dynamic, changing environment with minimal direction * Experience in Salesforce CRM preferred * Well organized, go-getter mentality, and a pre-planner * Natural curiosity, a love for learning ### What is in it for you In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. US Pay Transparency $45,280—$59,500 USD There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our [Privacy Notice](https://www.vonage.com/legal/careers-privacy-notice/). Who we are: Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more [Apply now >](https://jobicy.com/jobs/161518-inbound-sales-development-representative-sdr-ccaas-ucaas.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires strong discovery conversations, consistent CRM discipline, and achievement of measurable activity targets. Technical product knowledge can be developed on the job, but sustained sales execution in a fast-paced environment is essential. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$52,390US market range (per year)$45k–$65k0$71.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base pay range of USD 45,280 to USD 59,500. The posting does not state a cadence, so yearly pay is inferred from the US professional sales-role context and the magnitude of the range. The midpoint is USD 52,390 per year; the estimated US market range for a comparable inbound SDR role is USD 45,000 to USD 65,000 per year, excluding variable compensation and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Inbound sales](https://jobicy.com/jobs?search_keywords=Inbound%20sales.md)[Lead qualification](https://jobicy.com/jobs?search_keywords=Lead%20qualification.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Customer discovery](https://jobicy.com/jobs?search_keywords=Customer%20discovery.md)[UCaaS](https://jobicy.com/jobs?search_keywords=UCaaS.md)[CCaaS](https://jobicy.com/jobs?search_keywords=CCaaS.md)[Prospecting](https://jobicy.com/jobs?search_keywords=Prospecting.md)[Product education](https://jobicy.com/jobs?search_keywords=Product%20education.md)[Sales communication](https://jobicy.com/jobs?search_keywords=Sales%20communication.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Lead generation](https://jobicy.com/jobs?search_keywords=Lead%20generation.md)[Data entry](https://jobicy.com/jobs?search_keywords=Data%20entry.md) Sample interview questionsHow do you qualify an inbound lead for a cloud communications solution?I begin by understanding the prospect's business model, current communication tools, pain points, decision process, timeline, and budget context. I then assess fit against the product's capabilities, confirm next steps, and record the details clearly in the CRM. How would you explain the value of UCaaS or CCaaS to a prospect who is unfamiliar with the category? I would use plain language and connect the solution to their operational needs. For example, I would explain how unified communications can centralize employee calling and collaboration, while contact center capabilities can improve customer interactions, reporting, and agent efficiency. How do you stay productive while working toward monthly contact and lead-generation targets? I use daily activity planning, prioritize high-intent leads, block time for follow-up, and review CRM tasks regularly. I also track conversion patterns so I can refine outreach and spend more time on activities that produce qualified conversations. Describe how you would handle a prospect who asks for pricing before sharing any business needs. I would acknowledge the question and provide appropriate high-level guidance, while explaining that the best recommendation depends on users, workflows, integrations, and support requirements. I would ask focused discovery questions to ensure any pricing discussion is relevant and accurate. What steps do you take to maintain reliable Salesforce CRM records? I update records immediately after each interaction, use consistent notes, confirm contact and account details, document qualification criteria, and create clear follow-up tasks. Accurate CRM data helps the broader team understand the opportunity and prevents missed commitments. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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