[All remote jobs](https://jobicy.com/jobs.md)[![Medely logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/02/WRILS-210207202725-187249.jpg)](https://jobicy.com/company/medely.md)[Medely](https://jobicy.com/company/medely.md) # Associate Customer Success Manager AI Summary Medely is seeking an Associate Customer Success Manager to support a high-volume portfolio of healthcare facilities using its staffing platform. The role focuses on customer engagement, re-engagement, retention, education, and recognizing account-health risks. The successful candidate will use customer data and outreach programs to improve adoption while escalating issues and opportunities to internal partners. This is an early-career customer success role requiring 1–3 years of customer-facing, support, account management, or operations experience. It combines scalable customer programs with individualized support in a remote healthcare technology environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/medely.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 58k–65k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished12 Nov 2026Apply before12 Dec 2026Listing views52Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. The Company [Medely](https://jobicy.com/company/medely.md) is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment. Join us in our mission to transform the healthcare staffing industry and improve patient lives! ### The Role Medely helps healthcare facilities find the clinicians they need to provide consistent, high-quality patient care. As an Associate Customer Success Manager (Scale), you’ll help outpatient and post-acute facilities across the country get lasting value from our platform. You’ll manage a high-volume portfolio and use customer insights, thoughtful outreach, and scalable programs to strengthen engagement and retention. You’ll help customers overcome common challenges, reconnect with the platform, and make the most of Medely’s tools. Along the way, you’ll help us spot emerging needs and improve how we support customers at scale. This is an opportunity to build your Customer Success skills while making a meaningful contribution to a team using technology to address real healthcare staffing challenges. ### The Impact You’ll Make: * Help customers stay engaged: Monitor account activity and health signals, then reach out with relevant guidance when a customer needs support or could benefit from renewed engagement. * Make customer education easy to access: Help create and deliver useful communications, webinars, resources, and automated programs that show customers how to get more from Medely. * Support retention and growth: Recognize signs of risk or changing staffing needs, take action where you can, and connect customers with the right internal partners. * Bring customer needs back to the team: Identify recurring questions and platform challenges, and share clear feedback with Product and other teams. * Learn from the results: Track engagement, account health, and campaign performance to understand what’s working and help improve our approach. ### What Success Looks Like You’ll help customers remain active and engaged, contribute to retention and re-engagement, and make it easier for facilities to get value from Medely. You’ll also help the team recognize at-risk accounts, surface growth opportunities, and build more effective ways to support customers at scale. ### What You’ll Bring * A minimum of 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role. * A genuine interest in helping customers solve problems and get more value from a product or service. * Comfort reviewing data, spotting patterns, and using what you learn to prioritize your work. * Clear, thoughtful written and verbal communication skills – helping customers get more value from Medely. * Strong organization and follow-through across multiple accounts and priorities. * Curiosity about technology and the ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms. * A collaborative approach and good judgment about when to resolve an issue yourself and when to bring in a partner. * The flexibility to balance consistent programs with customer needs that require individual attention. Compensation: $84,000- $93,000 OTE (base + commission at plan). Why Medely: Benefits & Perks * Competitive Compensation: Based on experience and performance * Long-term Incentives: 401k * Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance * Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO * Paid parental leave * Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally! * Ownership: Drive meaningful business impact on a team you’ll help build and define! * Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office! We’re an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities. Work location is flexible if approved by Medely. Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate. We are an E-Verify company. Show more [Apply now >](https://jobicy.com/jobs/161531-associate-customer-success-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires managing many accounts, interpreting health signals, and balancing standardized programs with individual customer needs. Its associate-level experience requirement and defined internal escalation paths make it moderately challenging rather than highly senior. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$61,500US market range (per year)$60k–$80k0$88k AI insightThe ATS lists annual base compensation of $58,000–$65,000 USD, with a midpoint of $61,500. The posting separately states on-target earnings of $84,000–$93,000 including base pay and commission; this is not added to the base-pay estimate. A reasonable estimated US annual base-salary market range for an Associate Customer Success Manager is $60,000–$80,000 USD. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Customer Engagement](https://jobicy.com/jobs?search_keywords=Customer%20Engagement.md)[Account Health Monitoring](https://jobicy.com/jobs?search_keywords=Account%20Health%20Monitoring.md)[Customer Education](https://jobicy.com/jobs?search_keywords=Customer%20Education.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Intercom](https://jobicy.com/jobs?search_keywords=Intercom.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Customer Communication](https://jobicy.com/jobs?search_keywords=Customer%20Communication.md)[Webinar Delivery](https://jobicy.com/jobs?search_keywords=Webinar%20Delivery.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Healthcare Technology](https://jobicy.com/jobs?search_keywords=Healthcare%20Technology.md) Sample interview questionsHow would you prioritize outreach across a high-volume portfolio of customer accounts?I would segment accounts using health signals such as recent activity, product adoption, support trends, renewal timing, and signs of disengagement. I would prioritize high-risk and high-impact accounts first, then use scalable campaigns and automated communications for common needs across the remaining portfolio. Describe how you would respond to a customer whose engagement with the platform has declined. I would first review their usage data, history, and any recent support interactions to form a hypothesis about the decline. I would then contact the customer with relevant, actionable guidance, listen for underlying barriers, and either resolve the issue directly or involve the appropriate internal partner while maintaining ownership of follow-up. How would you use customer feedback to improve the customer experience at scale? I would document recurring questions, friction points, and feature requests in a structured way, then look for patterns by customer segment or workflow. I would share concise evidence with Product, Support, and Operations teams and help create resources or campaigns that address the most common issues. What metrics would you monitor to evaluate the effectiveness of a customer re-engagement program? I would monitor outreach delivery and response rates, product usage before and after contact, account-health changes, reactivation rates, retention outcomes, and qualitative customer feedback. I would compare results by segment and test different messages or channels to improve performance. When would you escalate a customer issue instead of handling it independently? I would handle routine questions and known workflows independently whenever possible. I would escalate issues involving technical defects, contractual concerns, significant churn risk, policy exceptions, or requests outside my authority, while clearly documenting context and keeping the customer informed. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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