[All remote jobs](https://jobicy.com/jobs.md)[![Neuroscale AI logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/42e007548885-221.webp)](https://jobicy.com/company/neuroscale-ai.md)[Neuroscale AI](https://jobicy.com/company/neuroscale-ai.md) # Technical Customer Success Manager AI Summary Neuroscale AI is seeking a Technical Customer Success Manager to lead product demonstrations, technical validation, onboarding, and early customer adoption for its AI recruiting platform. The role bridges Sales, Product, and Engineering, supporting prospects through trials and POCs while helping customers achieve fast time to value after signing. Responsibilities include ATS and HR-system integrations, API and webhook workflows, identity provisioning, troubleshooting, enablement, and customer-health tracking. This is a foundational, high-ownership role in a fast-moving B2B SaaS startup with direct influence on revenue progression and product feedback. The role is remote within the United States and offers a stated annual base salary plus quarterly performance bonuses.[Apply for this job](#job-application)[View company](https://jobicy.com/company/neuroscale-ai.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 100k–150k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished12 Nov 2026Apply before12 Dec 2026Listing views50Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About Neuroscale Neuroscale is building the AI recruiting operating system, one unified platform for your entire talent organization, from first touch to hired. Arbi eliminates fragmented workflows, integrates directly with your ATS, and orchestrates AI agents for sourcing, outreach, screening, and candidate intelligence end-to-end. By combining reasoning-optimized models with deep workflow automation, Arbi helps talent teams win more top candidates with dramatically less friction. We’re backed by top operators and investors, and we’re growing fast. Our momentum is further fueled by blue-chip partners and programs, including the NVIDIA Inception Program, the HPE Unleash AI Program, and our active DoD SBIR Phase II award and contract. We are now hiring a Technical Customer Success Manager to own demos, onboarding, and early customer success, and to play a direct role in closing and expanding ARBI deals. ### The Role We are hiring a Technical Customer Success Manager for a highly customer facing, hands on role with one clear objective: help close deals and ensure customers succeed immediately after signature. This role sits at the intersection of Sales, Product, and Engineering. You will partner tightly with Sales to run demos, lead technical validation, and remove implementation friction, then stay involved through onboarding, adoption, and early customer success. You will own how customers experience Arbi, Athena, and Aurora from first demo through value realization. This role is ideal for someone who blends solutions consulting, technical fluency, and strong storytelling, and who thrives on accountability for customer outcomes. ### What You’ll Do & Own * Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps * Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria * Run demos independently for multiple buyer personas including recruiting, operations, leadership, and IT * Drive technical confidence during sales cycles and help advance deals toward signature * Lead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly * Troubleshoot issues and guide prospects through real world workflows * Support and validate common ATS integration patterns and deployment configurations * Own or co own customer onboarding to ensure a smooth handoff from Sales and fast time to value * Lead training sessions, onboarding calls, office hours, and enablement initiatives * Create and maintain enablement materials, best practices, and usage guidance * Monitor usage and adoption to identify risks and expansion opportunities early * Support integrations with ATS platforms and related HR systems * Work hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflows * Troubleshoot customer issues and coordinate with Engineering when deeper fixes are required * Act as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactions * Synthesize feedback into clear, actionable inputs for Product and Engineering * Build a tight feedback loop from customer calls to prioritized product and process improvements * Track and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators * Help define and evolve customer success metrics as the company scales ### What Success Looks Like * You run demos independently and reliably across multiple buyer personas * Implementations and ATS integrations are completed with minimal friction * Customers achieve fast time to value and demonstrate strong early adoption * Clear customer feedback themes flow consistently into Product and Engineering * Sales cycles move faster due to strong technical confidence and execution ### Who You Are * 3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS * Proven experience driving pre sales technical workflows such as demos, trials, and POCs and directly influencing deal progression * Strong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments * Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns * Excellent verbal and written communication skills with executive presence and strong storytelling ability * Thrive in a high-ownership, fast-paced startup environment with evolving priorities ### Bonus Points * Experience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHR * Experience supporting enterprise customers, security reviews, and implementation constraints * Prior exposure to AI enabled products, automation platforms, or data heavy workflows ### What’s in It for You * Be a foundational hire shaping how customers experience Neuroscale from day one * Work directly with Sales, Product, and Engineering to influence roadmap and growth * Zero bureaucracy, high trust, and a strong culture of ownership and execution * Base Salary: $100K–$150K * Performance bonus: Quarterly bonuses tied to clear milestones (demos, onboarding, etc) * Benefits: Medical, dental, vision, 14-days of PTO accrued annually * Learning: At least $2,000 per year for courses, events, books, and growth communities * Tools and setup: New macbook, monitor, and a monthly tools budget to run the stack you want * Workspace: Monthly co-working or home office stipend * Flexibility: Remote-first, flexible hours, and work-from-anywhere (digital nomad) * Growth path: Clear, fast-track path to a Head of Customer Success as we scale the team ### Equal Opportunity Neuroscale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, identities, and walks of life — including but not limited to race, gender, age, religion, sexual orientation, and disability status. Show more [Apply now >](https://jobicy.com/jobs/161557-technical-customer-success-manager-4.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position combines pre-sales technical consulting with post-sale implementation and customer success responsibilities. Success requires independent technical problem-solving, polished stakeholder communication, and the ability to manage changing priorities in a startup environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$125,000US market range (per year)$110k–$155k0$170.50k AI insightThe employer explicitly states a base salary of USD 100,000–150,000 per year. The midpoint is USD 125,000 annually. A reasonable estimated US market range for a Technical Customer Success Manager with SaaS implementation and integration responsibilities is USD 110,000–155,000 per year, excluding performance bonuses and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical customer success](https://jobicy.com/jobs?search_keywords=Technical%20customer%20success.md)[Solutions consulting](https://jobicy.com/jobs?search_keywords=Solutions%20consulting.md)[Sales engineering](https://jobicy.com/jobs?search_keywords=Sales%20engineering.md)[Product demonstrations](https://jobicy.com/jobs?search_keywords=Product%20demonstrations.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[SaaS implementation](https://jobicy.com/jobs?search_keywords=SaaS%20implementation.md)[API integration](https://jobicy.com/jobs?search_keywords=API%20integration.md)[Webhooks](https://jobicy.com/jobs?search_keywords=Webhooks.md)[SSO and SAML](https://jobicy.com/jobs?search_keywords=SSO%20and%20SAML.md)[SCIM](https://jobicy.com/jobs?search_keywords=SCIM.md)[ATS integrations](https://jobicy.com/jobs?search_keywords=ATS%20integrations.md)[Proof of concept management](https://jobicy.com/jobs?search_keywords=Proof%20of%20concept%20management.md)[Customer health monitoring](https://jobicy.com/jobs?search_keywords=Customer%20health%20monitoring.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Executive communication](https://jobicy.com/jobs?search_keywords=Executive%20communication.md) Sample interview questionsHow would you structure a technical product demonstration for a recruiting operations leader and an IT stakeholder?I would begin with discovery to identify the buyer's workflows, pain points, technical constraints, and success criteria. I would tailor the demonstration around the highest-value use cases, showing business outcomes for the operations leader and integration, security, and data-flow details for IT. I would close by confirming objections, owners, next steps, and the criteria for a successful trial or POC. Describe your approach to managing an ATS integration during onboarding. I would first document the target workflow, data fields, permissions, system owners, and integration dependencies. I would validate the connection and mappings in a controlled environment, test key user scenarios, and maintain a shared implementation plan with milestones and risks. After launch, I would monitor usage, address issues quickly, and provide enablement so the customer can operate the workflow independently. How do you handle a customer issue that may require Engineering involvement? I would reproduce and document the issue with clear context, expected and actual behavior, affected users, technical logs or examples, and business impact. I would communicate an honest status and workaround to the customer while creating a prioritized escalation for Engineering. I would remain accountable for updates, coordinate validation of the fix, and capture lessons that can prevent similar issues. What metrics would you use to assess early customer health for an AI recruiting platform? I would track activation milestones, active users, feature adoption, workflow completion, time to first value, integration reliability, support volume, stakeholder engagement, satisfaction signals, and progress against agreed success criteria. I would combine quantitative product usage with qualitative feedback from regular customer conversations. These indicators can surface adoption risks and expansion opportunities early. How would you contribute customer feedback to Product and Engineering without losing important context? I would synthesize feedback into structured themes that include the affected persona, workflow, frequency, severity, customer impact, and supporting examples. I would separate feature requests from defects, usability friction, and enablement gaps, then connect each item to revenue, retention, or adoption impact where possible. Regular feedback reviews and follow-through on outcomes would help maintain a reliable loop between customers and internal teams. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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