[All remote jobs](https://jobicy.com/jobs.md)[![Caylent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/9ed8d81b-221.jpg)](https://jobicy.com/company/caylent.md)[Caylent](https://jobicy.com/company/caylent.md) # Senior IT Engineer AI Summary Caylent is hiring a Senior IT Engineer to support and improve internal IT operations for a fully remote workforce. The role combines hands-on employee IT support, SaaS administration, endpoint and identity management, infrastructure monitoring, and IT project delivery. Key technical areas include ITSM, Google Workspace, IAM and SSO, MDM and EDR, AWS services, documentation, and workflow automation. The engineer will also improve onboarding and offboarding processes, hardware logistics, security practices, and operational documentation. This is a senior individual contributor role requiring strong prioritization and clear communication with distributed internal stakeholders.[Apply for this job](#job-application)[View company](https://jobicy.com/company/caylent.md)ShareRemote from[Mexico](https://jobicy.com/job-region/mexico.md)SalaryUndisclosedDepartment[DevOps & Infrastructure](https://jobicy.com/categories/admin.md)EmploymentFull TimeExperienceSeniorPublished12 Nov 2026Apply before12 Dec 2026Listing views49Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [Caylent](https://jobicy.com/company/caylent.md) is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! ### The Mission We are seeking a talented Senior IT Engineer to join our growing internal IT team. The right candidate is a highly motivated individual who thrives in a dynamic environment and is passionate about delivering innovative, top-notch IT support and infrastructure solutions. Your mission will be to support and maintain our IT pipeline, strategy, infrastructure, and processes, while identifying and analyzing gaps in key processes to develop effective solutions. As a Senior IT Engineer, you’ll be tasked with managing and monitoring IT issues and requests, ensuring timely troubleshooting and resolution, while providing exemplary service. You will also play a crucial role in the implementation of IT projects, contributing to the design and deployment of new systems and services. You’ll work with the latest tech resources and with technologically-seasoned teammates who are eager to share valuable insights for growth. ### Your Assignment * Manage IT support tickets for internal employees, which includes troubleshooting and fixing issues related to internal IT infrastructure. * Lead implementation of IT projects, including the design and deployment of new IT systems and services. * Monitor performance of SaaS and IT solutions to make recommendations for improving overall IT infrastructure. * Support and maintain IT infrastructure strategy, architecture, and process. * Analyze gaps in key processes to help develop solutions for IT needs. * Assist with strategies for improving existing IT infrastructure, including testing and optimizing new and existing hardware and software. ### Your Qualifications Soft Skills * Exemplary ability to empathetically communicate IT concepts and methods effectively with internal stakeholders. * Excellent project & time management skills, with a strong ability to triage and prioritize. * Solid foundational knowledge of IT operations and infrastructure best practices. * Excellent working knowledge of computer systems, security, networking, systems administration, databases, and data storage systems. * Strong critical thinking and decision-making skills. * Experience with hardware procurement processes and logistics best practices for supporting a 100% remote workforce. Technical Skills * Extensive experience with ITSM. Knowledge of Atlassian product SKUs, especially Jira Service Management is a plus. * Experience with inventory and device management (MDM, EDR, etc.) and hardware policies. * Strong technical knowledge in Identity and Access Management (IAM), SSO, and access & license auditing. Knowledge of or experience with Okta or Rippling IAM is a plus. * Experience with Google Workspace and its Admin console. * Experience with IT systems onboarding and offboarding procedures, including protocols, chain of custody, and logging requirements to follow in specific situations. * Experience with documentation and knowledge base development. Notion or Confluence experience is a plus. * Working proficiency with AI usage and knowledge fundamentals (e.g., Claude, ChatGPT, Copilot), especially for accelerating scripting, documentation, and troubleshooting processes. * Experience with AWS, especially IAM, AWS Orgs, Route53, S3, EC2, Lambda, and light Cognito knowledge. Preferred Qualifications * Firmly established knowledge of InfoSec best practices and IT SOPs * Strong working experience with automation (iPaaS or scripting): Okta Workflows / Zapier / Workato. * Excellent track record with successful implementation of IT initiatives and supporting IT infrastructure rollouts across various technologies. * 4-6 years of experience working in IT Operations. * Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience. ### Benefits * 100% remote work * Medical Insurance for you and eligible dependents * Generous holidays and flexible PTO * Competitive phantom equity * Paid for exams and certifications * Peer bonus awards * State of the art laptop and tools * Equipment & Office Stipend * Individual professional development plan * Annual stipend for Learning and Development * Work with an amazing worldwide team and in an incredible corporate culture NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com. Show more [Apply now >](https://jobicy.com/jobs/161619-senior-it-engineer.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role spans several critical internal IT domains, including identity, endpoint management, cloud administration, security, and employee support. It requires independently prioritizing incidents and projects while maintaining reliable service for a distributed organization. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$70,000US market range (per year)$55k–$85k0$93.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary was disclosed. Yearly compensation is inferred from the senior full-time IT engineering scope and standard market conventions; the estimated annual market range is shown in USD for comparison. ## Core skills Skills and capabilities most closely associated with this opportunity. [IT operations](https://jobicy.com/jobs?search_keywords=IT%20operations.md)[IT service management](https://jobicy.com/jobs?search_keywords=IT%20service%20management.md)[Jira Service Management](https://jobicy.com/jobs?search_keywords=Jira%20Service%20Management.md)[Identity and access management](https://jobicy.com/jobs?search_keywords=Identity%20and%20access%20management.md)[Single sign-on](https://jobicy.com/jobs?search_keywords=Single%20sign-on.md)[Google Workspace administration](https://jobicy.com/jobs?search_keywords=Google%20Workspace%20administration.md)[Endpoint management](https://jobicy.com/jobs?search_keywords=Endpoint%20management.md)[Mobile device management](https://jobicy.com/jobs?search_keywords=Mobile%20device%20management.md)[EDR](https://jobicy.com/jobs?search_keywords=EDR.md)[AWS IAM](https://jobicy.com/jobs?search_keywords=AWS%20IAM.md)[Systems administration](https://jobicy.com/jobs?search_keywords=Systems%20administration.md)[Network troubleshooting](https://jobicy.com/jobs?search_keywords=Network%20troubleshooting.md)[IT project implementation](https://jobicy.com/jobs?search_keywords=IT%20project%20implementation.md)[Hardware asset management](https://jobicy.com/jobs?search_keywords=Hardware%20asset%20management.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md) Sample interview questionsHow would you prioritize a high volume of internal IT support tickets in a remote organization?I would assess business impact, security risk, urgency, and the number of affected users. Critical access, security, and company-wide service issues would be addressed first, while I would communicate expected timelines and keep requesters informed through the ITSM platform. Describe your approach to employee onboarding and offboarding. I use documented, auditable checklists that coordinate identity creation or removal, device assignment or recovery, application licensing, access reviews, and asset records. For offboarding, I prioritize prompt account deprovisioning, token and credential revocation, data preservation requirements, and a clear chain of custody for returned equipment. How have you used IAM and SSO to strengthen security and reduce administrative work? I centralize application access through an identity provider, apply role-based access controls, enforce MFA, and automate provisioning and deprovisioning where possible. Regular access and license audits help identify excessive permissions, inactive accounts, and unnecessary software spend. What factors would you evaluate when improving endpoint management for a fully remote workforce? I would evaluate device inventory accuracy, operating-system patch compliance, encryption, EDR coverage, configuration baselines, privilege management, remote support tools, and replacement logistics. I would also establish measurable compliance reporting and clear policies that balance security with employee productivity. How would you approach an IT infrastructure improvement project from planning through rollout? I would first define the business problem, stakeholders, scope, risks, technical requirements, and success metrics. After testing the solution in a controlled environment, I would create documentation and communication plans, deploy in phases where possible, monitor adoption and incidents, and use feedback to refine the implementation. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg) Twilio Nov 12 New ### [Staff Software Engineer (L4)](https://jobicy.com/jobs/161641-staff-software-engineer-l4.md) Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower… * ![Particle41 logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/06a9d08339e9-221.webp) Particle41 Nov 12 New ### [Lead DevOps Engineer](https://jobicy.com/jobs/161625-lead-devops-engineer.md) Lead DevOps Engineer As a Lead DevOps Engineer at Particle41, you will own the DevOps strategy and the design, automation, and operation of the cloud infrastructure that powers our clients’… * ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara Nov 12 New ### [Sr. Software Engineer, Cloud Platform](https://jobicy.com/jobs/161585-sr-software-engineer-cloud-platform-2.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… * ![Actian logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/0fee3ec4-221.webp) Actian Nov 12 New ### [Director of Platform Engineering [gn] Data Intelligence Platform](https://jobicy.com/jobs/161581-director-of-platform-engineering-gn-data-intelligence-platform.md) Actian is the company behind the Data Intelligence Platform — an enterprise solution that helps organisations discover, govern, and trust their data at scale. Our platform connects metadata, data lineage,… * ![Truelogic logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e7ae6cb6-221-1.png) Truelogic Nov 12 New ### [Senior DevOps Engineer / Cloud Infrastructure Engineer – Cybersecurity](https://jobicy.com/jobs/161545-senior-devops-engineer-cloud-infrastructure-engineer-cybersecurity.md) About Truelogic At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies… * ![Fleetio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2023/07/e571b83c37e0ed5371754d319be16e76.jpeg) Fleetio Nov 12 New ### [Senior Platform Engineer (Infrastructure)](https://jobicy.com/jobs/161526-senior-platform-engineer-infrastructure.md) A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge… * ![Dataiku logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/5a9d57bf-221.webp) Dataiku Nov 12 New ### [Infrastructure Engineer](https://jobicy.com/jobs/155135-infrastructure-engineer-5.md) Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI… * ![Particle41 logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/06a9d08339e9-221.webp) Particle41 Nov 11 New ### [DevOps Engineer (GCP)](https://jobicy.com/jobs/161436-devops-engineer-gcp.md) As a DevOps Engineer (GCP) at Particle41, you will play a crucial role in enhancing our software development and IT operations processes. The ideal candidate will have a strong background… * ![Particle41 logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/06a9d08339e9-221.webp) Particle41 Nov 11 New ### [Devops Engineer (Azure)](https://jobicy.com/jobs/161433-devops-engineer-azure.md) As a DevOps Engineer (Azure) at Particle41, you will play a crucial role in enhancing our software development and IT operations processes. The ideal candidate will have a strong background… * ![Particle41 logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/06a9d08339e9-221.webp) Particle41 Nov 11 New ### [Devops Engineer (AWS)](https://jobicy.com/jobs/161429-devops-engineer-aws.md) As a DevOps Engineer (AWS) at Particle41, you will play a crucial role in enhancing our software development and IT operations processes. The ideal candidate will have a strong background… [Browse all jobs](https://jobicy.com/jobs.md)