[All remote jobs](https://jobicy.com/jobs.md)[![Energy Exemplar logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/6aceab7de5ff-221.webp)](https://jobicy.com/company/energy-exemplar.md)[Energy Exemplar](https://jobicy.com/company/energy-exemplar.md) # Customer Success Manager – EMEA AI Summary This Customer Success Manager role owns strategic enterprise relationships across the EMEA energy sector for Energy Exemplar’s SaaS solutions. The position is responsible for retention, renewals, adoption, expansion, customer advocacy, and executive-level stakeholder engagement. It combines commercial account growth with customer success operations, structured reporting, and product feedback. The role also includes travel across EMEA to represent the company at industry events, government forums, and customer meetings.[Apply for this job](#job-application)[View company](https://jobicy.com/company/energy-exemplar.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished12 Nov 2026Apply before12 Dec 2026Listing views34Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Energy Exemplar](https://jobicy.com/company/energy-exemplar.md) In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. Our impact is global and is being recognized across the industry. Some of our recent accolades include: * SaaS Company of the Year (2025) – Global Business Tech Awards. * Environmental Impact Award (2025) – E+E Leaders Awards. * IPPAI (Independent Power Producers Association of India) Power Awards (2025) – Winners * Finalist: Platts Global Energy Awards (2024) – Grid Edge category * Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change * Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards. How We Work Energy Exemplar is growing fast and that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move. We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role. Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together. About the Role As a member of the EMEA Customer Success team, the Customer Success Manager will be responsible for managing and growing customer engagements across the region. This role will focus on building and maintaining long-term strategic partnerships with utilities, regulators, government bodies, and energy companies, ensuring Energy Exemplar’s solutions deliver measurable value. The successful candidate will oversee a high-value customer portfolio with a clear mandate to drive customer retention, revenue growth, and advocacy. You will act as the trusted advisor to senior stakeholders, proactively identifying opportunities for expansion through upsell and cross-sell initiatives, while ensuring adoption and satisfaction remain at best-in-class levels. This role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across EMEA. To succeed, you will combine a strong commercial mindset with deep knowledge of the regional energy landscape and an ability to translate complex customer challenges into actionable solutions. Primary Responsibilities Strategic Account Ownership * Establish, expand, and nurture executive-level relationships with customers across EMEA. * Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies. * Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy. Revenue Growth & Retention * Drive measurable business outcomes by managing a regional portfolio. * Ensure renewal targets are consistently achieved or exceeded. * Proactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value. Customer Advocacy & Success * Partner closely with customers to understand their evolving priorities and ensure Energy Exemplar’s solutions deliver strategic value. * Achieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually. Market & Industry Engagement * Represent Energy Exemplar as a thought leader in the EMEA energy sector. * Attend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities. Operational Excellence * Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets. * Maintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership. Voice of the Customer * Act as the key conduit between customers and Energy Exemplar’s Product teams. * Deliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities. Regional Expansion & Innovation * Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders. Requirements * Experience: 3+ years of experience in Customer Success, Account Management, or Strategic Consulting. Previous experience in SaaS/software is essential. * Industry Knowledge: Experience selling into the energy sector is a strong plus but not essential. An interest in the energy landscape and the ability to understand industry dynamics and customer needs are advantageous. * Commercial Acumen: Proven track record of managing enterprise accounts and meeting or exceeding renewal, retention, and expansion targets. * Relationship Management: Demonstrated ability to build and maintain strong executive-level relationships with C-suite and senior stakeholders. * Strategic Thinking: Ability to translate customer challenges into actionable solutions, drive adoption, and deliver measurable customer value. * Communication Skills: Excellent written and verbal communication skills, with confidence presenting to senior audiences and representing the company at industry forums. * Analytical Skills: Proficiency in using data to generate customer insights, monitor account performance, and inform strategic decisions. * Flexibility: Willingness to travel across EMEA for customer meetings, industry events, and regional engagements. * Education: Bachelor’s degree required; an advanced degree in business, engineering, or a related field is preferred * Based in the UK. Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we’re here to support you in showcasing your full potential. Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us. Show more [Apply now >](https://jobicy.com/jobs/161638-customer-success-manager-emea-5.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires independent ownership of high-value enterprise accounts, commercial renewal performance, and executive relationships across a complex regulated industry. Success depends on balancing strategic advisory work, adoption outcomes, expansion opportunities, and regional travel. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$105,000US market range (per year)$85k–$130k0$143k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual period is inferred from the full-time senior customer success role and standard professional compensation conventions. Estimated annual market compensation is shown in USD for an enterprise Customer Success Manager with SaaS and energy-sector exposure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Strategic Consulting](https://jobicy.com/jobs?search_keywords=Strategic%20Consulting.md)[Energy Sector Knowledge](https://jobicy.com/jobs?search_keywords=Energy%20Sector%20Knowledge.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Customer Advocacy](https://jobicy.com/jobs?search_keywords=Customer%20Advocacy.md)[Presentation Skills](https://jobicy.com/jobs?search_keywords=Presentation%20Skills.md)[CRM Reporting](https://jobicy.com/jobs?search_keywords=CRM%20Reporting.md) Sample interview questionsHow do you build a success plan for a new enterprise customer?I begin by aligning on the customer’s strategic objectives, stakeholders, success metrics, implementation milestones, and risks. I document these in a mutual success plan, establish an operating cadence, and review progress regularly to ensure the customer realizes measurable value. Describe how you approach a renewal at risk. I identify risk signals early through usage data, stakeholder feedback, support trends, and business changes. I then create a recovery plan with clear owners and milestones, reconnect the solution to the customer’s priority outcomes, and engage executive sponsors when needed. How do you identify expansion opportunities without making the relationship feel overly sales-driven? I focus on understanding the customer’s evolving business challenges and demonstrating value before discussing additional products or services. Expansion should follow a verified need, a documented outcome, and close coordination with sales and product teams. How would you communicate complex software value to a senior energy-sector stakeholder? I would connect technical capabilities to the stakeholder’s business priorities, such as planning accuracy, regulatory readiness, operational efficiency, or investment decisions. I would use concise outcome-based language, relevant examples, and evidence from adoption or performance data. What customer insights would you share with product leadership? I would provide structured feedback on recurring pain points, feature adoption barriers, emerging market requirements, regulatory developments, and requests with material customer or revenue impact. I would prioritize insights using customer value, strategic fit, urgency, and frequency. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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