[All remote jobs](https://jobicy.com/jobs.md)[![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg)](https://jobicy.com/company/gitlab.md)[GitLab](https://jobicy.com/company/gitlab.md) # Customer Experience Enablement Lead AI Summary The Customer Experience Enablement Lead designs and delivers scalable enablement programs for GitLab’s Customer Experience and Professional Services teams. The role develops training, onboarding, job aids, assessments, and content aligned with product releases, go-to-market motions, and field needs. It partners closely with field leadership and cross-functional teams while using platforms such as Salesforce, Cornerstone, and Gong to improve readiness and performance. Success requires SaaS enablement expertise, strong program and change management, technical fluency in DevOps or open source, and experience supporting public-sector or regulated-market teams.[Apply for this job](#job-application)[View company](https://jobicy.com/company/gitlab.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 168k–285,600 / yrDepartment[Education & E-learning](https://jobicy.com/categories/education.md)EmploymentFull TimeExperienceDirectorPublished12 Nov 2026Apply before12 Dec 2026Listing views42Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [GitLab](https://jobicy.com/company/gitlab.md) is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. ### An overview of this role GitLab’s Enablement & AI organization helps revenue teams build the knowledge, skills, tools, and confidence they need to sell GitLab effectively and deliver better customer outcomes. The team partners across Sales, Customer Success, Solutions Architecture, Partnerships, Product, Marketing, and Operations to turn business priorities—including product launches, new GTM motions, and AI adoption—into scalable programs, practical content, training, onboarding, and accreditations. It’s a high-impact, cross-functional team focused on improving field productivity, strengthening customer-facing capabilities, and measuring enablement’s contribution to business growth. This role supports GitLabs Customer Experience team and reports to the Vice President, Enablement & AI. What You’ll Do * Program manage and lead the build and execution of enablement programs to ensure internal customer success & professional services teams are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution. * Partner with field leadership and leverage CX resources across the globe to identify needs, collaborate on plans, and tailor/deliver content, customized to the nuances of the specific teams/markets. * Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, leadership development, and many other areas, specifically for the CX organization. * Collaborate with the enablement content and enablement office, along with other SMEs to identify and develop core sales training and enablement curriculum, customized for CX, for various internal teams. * Ensure alignment of enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows. * Leverage Salesforce, Cornerstone, Gong, and other tools to deliver training and educate the field on how to use specific tools in the region. * Develop CX training job aids, supporting materials, and assessments to enhance field effectiveness across the CX organization. * Measure and report on the effectiveness of enablement investments and the programs conducted. * Determine opportunities for improving the learning experience and identify innovative techniques for delivery. * Demonstrated progressive experience in a SaaS or software sales enablement role, preferably with expertise in DevOps and/or Open Source, with required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context. What You’ll Bring * Demonstrated progressive experience in a software sales, customer success, or enablement role. * Ability to continuously meet due dates and execute on projects with positive impact from stakeholders. * Experience building relationships with field leaders and their teams. * Software sales or sales enablement experience, preferably with expertise in DevOps and/or Open Source. * Working knowledge of sales training technology and methodologies; demonstrable experience with enablement concepts, practices, and procedures. * Actively incorporates AI tools into daily practices to accelerate content development, program design, and ideation – and can model this behavior for the teams they support. * Relevant experience preparing, developing, and executing sales effectiveness strategies, tactics and action plans. * Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customers, channel partners, and internal support partners). * Strong ability to interact and influence effectively with field professionals and management. * Exceptional written/verbal communication and presentation skills. * Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration. * Ability to thrive in a fast-paced, unpredictable environment. * Ability to use GitLab * Ability to travel if needed for events such as team offsites or training. ### How GitLab will support you * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) * [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/paid-time-off/) * [Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.) * [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/) * [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/) * [Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) * [Home office](https://handbook.gitlab.com/handbook/finance/expenses/#equipment) support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role’s base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our [benefits](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) and [equity](https://about.gitlab.com/handbook/stock-options/). Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000—$285,600 USD ### How GitLab Supports Full-Time Employees * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) * [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto) * [Team Member Resource Groups](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/) * [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/) * [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/) * [Parental Leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our [Recruitment Privacy Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also [GitLab’s EEO Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and [EEO is the Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices). If you have a disability or special need that requires [accommodation](https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation), please let us know during the [recruiting process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process). Show more [Apply now >](https://jobicy.com/jobs/161668-customer-experience-enablement-lead.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, cross-functional enablement role that must translate changing product and go-to-market priorities into measurable learning programs. It requires influence across global stakeholders, technical SaaS knowledge, and the ability to operate effectively in a fast-paced environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$226,800US market range (per year)$170k–$270k0$297k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a US base salary range of $168,000 to $285,600 USD. The yearly pay period is inferred from the magnitude and context of a US full-time professional base salary, as the posting does not explicitly state an annual cadence. The midpoint is $226,800 per year; an estimated US market range for a senior SaaS customer enablement lead is $170,000 to $270,000 per year, excluding incentive pay, equity, and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Sales enablement](https://jobicy.com/jobs?search_keywords=Sales%20enablement.md)[Customer success enablement](https://jobicy.com/jobs?search_keywords=Customer%20success%20enablement.md)[Program management](https://jobicy.com/jobs?search_keywords=Program%20management.md)[Training curriculum development](https://jobicy.com/jobs?search_keywords=Training%20curriculum%20development.md)[Onboarding design](https://jobicy.com/jobs?search_keywords=Onboarding%20design.md)[Learning experience design](https://jobicy.com/jobs?search_keywords=Learning%20experience%20design.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Cornerstone](https://jobicy.com/jobs?search_keywords=Cornerstone.md)[Gong](https://jobicy.com/jobs?search_keywords=Gong.md)[DevOps](https://jobicy.com/jobs?search_keywords=DevOps.md)[Public sector go-to-market](https://jobicy.com/jobs?search_keywords=Public%20sector%20go-to-market.md)[AI productivity tools](https://jobicy.com/jobs?search_keywords=AI%20productivity%20tools.md) Sample interview questionsHow would you identify and prioritize enablement needs for a global Customer Experience organization?I would combine field-leader interviews, performance data, customer feedback, product-release priorities, and learner surveys to identify capability gaps. I would then rank initiatives by business impact, urgency, audience size, and implementation effort, with clear success metrics agreed with stakeholders. Describe your approach to creating enablement for a complex technical product. I start by partnering with product and subject-matter experts to define the essential customer outcomes and technical concepts. I convert those into role-based learning paths, practical scenarios, concise job aids, demonstrations, and assessments that help customer-facing teams explain value with confidence. How would you measure the effectiveness of an enablement program? I would measure adoption and completion, knowledge or certification outcomes, learner confidence, manager feedback, and behavioral changes in the field. Where data is available, I would connect the program to operational metrics such as time to productivity, customer adoption, renewal health, or services outcomes. How do you manage competing requests from field leaders and cross-functional partners? I establish a transparent intake and prioritization process tied to strategic objectives, customer impact, and available capacity. I communicate trade-offs early, define ownership and timelines, and provide reusable or self-service resources when a full custom program is not the highest-priority option. How have you used AI tools to improve enablement work? I use AI to accelerate first drafts of learning content, summarize feedback themes, generate role-play scenarios, and organize program ideas. I validate all outputs with subject-matter experts, protect sensitive information, and use the saved time to improve instructional quality and stakeholder alignment. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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