[All remote jobs](https://jobicy.com/jobs.md)[![Pylon logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/3f9f8b3a3cdb-221.webp)](https://jobicy.com/company/pylon.md)[Pylon](https://jobicy.com/company/pylon.md) # Technical Oversight – Post Closing AI Summary Pylon is hiring a senior post-closing operations professional to own loan delivery, purchase timing, and issue resolution across investor and whole-loan channels. The role manages investor suspense, rebuttals, curative documentation, delivery controls, and performance reporting through final loan purchase. It also leads the day-to-day performance of offshore post-closing and delivery teams while serving as a primary contact for investors and correspondent sellers. Success requires deep mortgage post-closing expertise, independent judgment, strong stakeholder communication, and a focus on cash flow, quality, and operational scale.[Apply for this job](#job-application)[View company](https://jobicy.com/company/pylon.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceOpen levelPublished12 Nov 2026Apply before12 Dec 2026Listing views54Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Pylon](https://jobicy.com/company/pylon.md) America’s $13T mortgage market is one of the most important financial systems in the world. It underwrites the middle class and is the mechanism through which millions of families build wealth. But while every other financial instrument has been simplified to an API call, mortgages are still assembled by hand. We started from zero and created the first vertically integrated mortgage platform that turns origination into a single API. Publicly traded companies and the country’s largest originators are already building on Pylon. Revenue is compounding monthly. We’re backed by Peter Thiel, Conversion Capital, QED, Citi, Fifth Wall, and the founders of Ramp, Blend, and Mercury. Working at Pylon isn’t for those seeking comfort. The people who thrive here have high agency, strong opinions, and a track record of delivering outcomes without direction. Many of us are former founders. We move quickly, challenge each other directly, and take full ownership of results. It’s hard work, but it will be worth it. Join us in building America’s mortgage rails. ### About the Role We are hiring a Technical Oversight – Post Closing to own loan delivery, purchase timelines, and post-closing issue resolution across our investor and whole-loan channels. This role is accountable for ensuring closed loans are delivered cleanly, purchased quickly, and resolved efficiently when issues arise. You will serve as the primary owner of investor delivery and rebuttals, as well as the main point of contact for sellers whose loans we purchase and the investors we sell to. This is a hands-on role for someone who has independently managed suspense, negotiated rebuttals, and understands how post-closing execution directly impacts cash flow, credibility, and risk. This role operates post-close, with full authority once loans fund, and plays a critical role in protecting capital and scaling delivery operations. ### Key Responsibilities Delivery Ownership & Execution * Own end-to-end delivery of closed loans to investors and whole-loan purchasers, ensuring timely submission and purchase * Build and maintain investor-specific delivery checklists, eligibility gates, and suspense prevention controls * This role also owns the day-to-day execution and performance of offshore post-closing and delivery teams, ensuring work is completed accurately, on time, and in alignment with investor delivery standards. * Track and manage purchase timelines, days-to-cash, and aging inventory Suspense, Rebuttals & Issue Resolution * Manage all investor suspense, rebuttals, and curative documentation through final purchase * Act as the primary escalation point for delivery disputes, exceptions, and delayed purchases * Partner with legal and compliance on complex delivery issues or investor challenges Investor & Seller Communication * Serve as the primary point of contact for investor delivery and post-purchase review teams * Manage communications with correspondent sellers whose loans we purchase, including suspense requests, rebuttals, and resolution timelines * Ensure external communications are accurate, timely, and aligned with contractual and delivery requirements Reporting, SLAs & Continuous Improvement * Own reporting on delivery performance, including first-pass purchase rates, suspense rates, rebuttal cycles, and cash timing * Set and enforce post-closing delivery SLAs, holding internal teams accountable * Perform root-cause analysis on delivery issues and drive process improvements to reduce repeat defects ### Qualifications * 7+ years of post-closing and investor delivery experience, with flexibility for candidates who demonstrate deep, multi-investor ownership * Proven experience independently managing delivery, suspense, and rebuttals across multiple investors * Prior role as an escalation point for delayed purchases, delivery disputes, or investor exceptions * Experience designing, improving, or rebuilding post-closing and delivery workflows * Strong working knowledge of LOS platforms and investor delivery portals * Ability to track, analyze, and report on delivery performance metrics and cash timing * Excellent written and verbal communication skills, with comfort engaging directly with investors and sellers * High attention to detail, strong judgment, and a bias toward ownership and accountability ### What This Role Is Not * Not a checklist-only post-closing role * Not limited to document trailing or file indexing * Not a passive coordination position * This role owns outcomes: delivery quality, purchase timing, and issue resolution ### Benefits Ownership: Meaningful early-stage equity in Pylon Healthcare: Top-tier medical, vision & dental with dependent support 401(k): Ability to save for your future Flexible Time Off: Be on when you’re on and off when you’re off Hardware Allowance: $2,000 to upgrade your workspace Annual Off-sites: Fully paid team off-sites At-cost Mortgages: Financing support for your next home Show more [Apply now >](https://jobicy.com/jobs/161700-technical-oversight-post-closing.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a high-accountability mortgage operations role requiring at least seven years of multi-investor post-closing experience. The incumbent owns time-sensitive delivery outcomes, escalations, cash timing, and process improvements with significant independent authority. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$120,000US market range (per year)$100k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary was disclosed. The yearly period and USD market estimate are inferred from the full-time, senior US mortgage post-closing operations scope. ## Core skills Skills and capabilities most closely associated with this opportunity. [Mortgage post-closing](https://jobicy.com/jobs?search_keywords=Mortgage%20post-closing.md)[Investor loan delivery](https://jobicy.com/jobs?search_keywords=Investor%20loan%20delivery.md)[Whole-loan transactions](https://jobicy.com/jobs?search_keywords=Whole-loan%20transactions.md)[Suspense management](https://jobicy.com/jobs?search_keywords=Suspense%20management.md)[Investor rebuttals](https://jobicy.com/jobs?search_keywords=Investor%20rebuttals.md)[Curative documentation](https://jobicy.com/jobs?search_keywords=Curative%20documentation.md)[Mortgage operations](https://jobicy.com/jobs?search_keywords=Mortgage%20operations.md)[Loan origination systems](https://jobicy.com/jobs?search_keywords=Loan%20origination%20systems.md)[Delivery portals](https://jobicy.com/jobs?search_keywords=Delivery%20portals.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Cash timing analysis](https://jobicy.com/jobs?search_keywords=Cash%20timing%20analysis.md)[Root-cause analysis](https://jobicy.com/jobs?search_keywords=Root-cause%20analysis.md)[Offshore team leadership](https://jobicy.com/jobs?search_keywords=Offshore%20team%20leadership.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md) Sample interview questionsHow have you improved loan delivery performance and reduced time to purchase?I begin by mapping the delivery workflow by investor and identifying the highest-volume suspense reasons. I implement investor-specific checklists, pre-delivery quality gates, clear ownership, and aging-based escalation rules, then monitor first-pass purchase rates and days-to-cash to validate improvements. Describe your approach to managing an investor suspense or rebuttal that could delay purchase. I first validate the investor requirement, loan file facts, and applicable delivery documentation. I coordinate the required curative evidence, prepare a concise evidence-based rebuttal when appropriate, set a clear resolution timeline, and keep internal and external stakeholders informed until the loan is purchased. Which metrics would you use to manage a post-closing delivery function? I would track first-pass purchase rate, suspense rate by root cause, rebuttal cycle time, aging inventory, days-to-cash, purchase turnaround time, defect recurrence, and SLA adherence. These metrics show both immediate cash-flow risk and longer-term process quality. How would you manage offshore post-closing teams while maintaining investor delivery quality? I would establish documented workflows, investor-specific quality standards, measurable SLAs, and routine quality reviews. Regular calibration sessions, exception escalation paths, and transparent scorecards help ensure the team understands both expected output and the business impact of delivery defects. How do you balance speed with quality when an investor purchase deadline is at risk? I prioritize based on cash impact, deadline urgency, and the likelihood of resolution while maintaining required compliance controls. I create a focused action plan, assign accountable owners, escalate blockers quickly, and communicate an accurate timeline rather than allowing an incomplete or noncompliant package to create a larger issue. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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