[All remote jobs](https://jobicy.com/jobs.md)[![Qventus logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/0ad7e933ffa7b62281cc4b26710abfab.jpeg)](https://jobicy.com/company/qventus.md)[Qventus](https://jobicy.com/company/qventus.md) # Director, Client Success AI Summary Qventus is seeking a Client Success Director to lead a portfolio of enterprise healthcare SaaS customers and manage a team of Client Success Partners. The role combines strategic account leadership, healthcare operations expertise, executive stakeholder management, and commercial expansion responsibility. This leader will improve adoption, renewals, measurable client outcomes, and platform ROI while acting as an escalation point for complex health-system engagements. Success requires close collaboration with Product, Engineering, Sales, Marketing, and Delivery teams in a fast-moving healthcare technology environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/qventus.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 150k–190k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished12 Nov 2026Apply before12 Dec 2026Listing views48Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. On this journey for over 12 years, [Qventus](https://jobicy.com/company/qventus.md) is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world’s leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1 About the Role We’re looking for an experienced Client Success Director to join our Delivery team. In this role, you will leverage your expertise in provider-side strategy and operations to ensure the success of the client portfolio. You’ll work cross-functionally with Product, Engineering, Sales, Marketing, and Commercial teams to shape solutions that deliver measurable value. This is a high-impact role that will influence our strategies, strengthen customer outcomes, and shape our company’s growth trajectory. Unlike a typical Customer Success model, this role requires a proactive, highly consultative approach that includes navigating complex health system dynamics and effectively positioning the value of our SaaS solutions in a rapidly changing competitive environment. Key Responsibilities * Lead, mentor, and develop a team of high-performing Client Success Partners (CSPs), fostering a culture of accountability, proactive client management, and strategic thinking. * Manage team performance against key performance metrics, including Net Promoter Score (NPS), client health scores, referenceability, and expansion/renewal targets. * Act as an escalation point for complex client issues, guiding the team to resolution while maintaining executive relationships. * Own the overall strategic health and success of the client portfolio, including contractual performance guarantees and platform benchmark outcomes * Develop and execute account-level strategies that secure high-value client outcomes and maximize the realization of the Qventus solution’s ROI. * Hold both the CSP team and client stakeholders accountable for executing success plans, driving platform adoption, and achieving targeted operational improvements. * Serve as a visible advocate for Qventus’s value proposition, ensuring client stakeholders of all levels (end user through executive) consistently understand and articulate how our AI platform drives superior results compared to alternative or incumbent systems. * Drive expansion and cross-sell opportunities within the portfolio by identifying new business use cases and compelling business cases. * Ensure a high rate of client renewal by demonstrating continuous, measurable value and establishing strong executive-level reference accounts. * Effectively manage complex client political landscapes and varied personalities at the executive, clinical, and IT levels. * Collaborate closely with internal Product, Engineering, Sales, and Delivery teams to translate client needs into product improvements and ensure successful solution deployment. What We’re Looking For * 7+ years of experience in Strategic Account Management, Consulting, or Client Success for an enterprise healthcare SaaS or technology company * 3+ years of experience directly managing and leading a client-facing or consulting team with proven success coaching diverse work styles, career goals, and delivering feedback in a supportive and constructive way that directly translates to improved team performance * Proven ability to manage a significant book of business and achieve high net retention and expansion targets. * Deep domain knowledge of healthcare operations * Expert-level ability to navigate and manage complex health system structures, politics, and decision-making processes. * Demonstrated experience in competitive selling or positioning against EMR vendors (e.g., Epic, Cerner) and articulating the unique value of a purpose-built, best-of-breed SaaS solution. * Exceptional communication and presentation skills, with the ability to convey complex technical and operational information to executive audiences. Bonus Points For * Understanding what drives a business and how to determine the right focal areas to yield success * Seeing risks early and mitigating them before they have a chance to render * Thriving in a high-pressure, rapidly changing, start up environment Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards. Salary Range $150,000—$190,000 USD Qventus values diversity in its workforce and proudly upholds the principles of [Equal Opportunity Employment](https://www.ada.gov/resources/disability-rights-guide/#:~:text=The%20ADA%20prohibits%20discrimination%20on%20the%20basis). We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. Qventus participates in the [E-Verify](https://www.e-verify.gov/) program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with [Americans with Disabilities Act (ADA)](https://www.ada.gov/resources/disability-rights-guide/). In compliance with the [California Consumer Privacy Act (CCPA)](https://www.oag.ca.gov/privacy/ccpa), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice. *Benefits and perks are subject to plan documents and may change at the company’s discretion. *Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test. Show more [Apply now >](https://jobicy.com/jobs/161701-director-client-success.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior leadership role requiring deep healthcare operations knowledge, people management, executive influence, and ownership of retention and expansion outcomes. The role also involves navigating complex health-system politics and high-stakes client escalations. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$170,000US market range (per year)$160k–$210k0$231.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of $150,000 to $190,000 USD. The annual cadence is inferred from the US-based senior full-time leadership role and the salary magnitude, as no explicit pay period is stated. Estimated US market compensation for comparable healthcare SaaS client-success director roles is approximately $160,000 to $210,000 USD per year, excluding bonuses, commission, and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Client Success Leadership](https://jobicy.com/jobs?search_keywords=Client%20Success%20Leadership.md)[Healthcare Operations](https://jobicy.com/jobs?search_keywords=Healthcare%20Operations.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[Team Leadership](https://jobicy.com/jobs?search_keywords=Team%20Leadership.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Value Realization](https://jobicy.com/jobs?search_keywords=Value%20Realization.md)[Healthcare Technology](https://jobicy.com/jobs?search_keywords=Healthcare%20Technology.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Consultative Selling](https://jobicy.com/jobs?search_keywords=Consultative%20Selling.md) Sample interview questionsHow have you improved retention and expansion across an enterprise client portfolio?I establish account plans tied to each client's strategic objectives, define measurable value milestones, and review health indicators regularly. I use executive business reviews to demonstrate outcomes, address risks early, and identify expansion opportunities that are relevant to operational priorities. Describe your approach to leading and developing a client success team. I set clear expectations around client outcomes, proactive communication, and accountability while providing regular coaching based on account reviews and observed behaviors. I tailor development plans to each team member and use practical feedback to strengthen strategic thinking and executive presence. How would you manage a complex escalation with a health-system executive stakeholder? I would quickly align on the business impact, stakeholders, decision rights, and desired resolution. I would coordinate the internal response, communicate transparently with the client, establish clear next steps and ownership, and maintain executive confidence through consistent progress updates. What experience do you have positioning a SaaS solution against incumbent healthcare systems such as EMR vendors? I focus on the specific operational gap the solution addresses and quantify the value delivered beyond the incumbent platform. I engage clinical, operational, IT, and executive stakeholders with a tailored narrative that connects differentiated capabilities to measurable outcomes and ROI. How do you translate client feedback into product improvements without overcommitting? I document the underlying workflow, impact, frequency, and strategic importance of the request, then partner with Product and Engineering to assess feasibility and broader applicability. I communicate priorities honestly, distinguish committed roadmap items from exploratory feedback, and ensure the client understands the rationale and next steps. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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