[All remote jobs](https://jobicy.com/jobs.md)[![Lightspeed Commerce logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/09/3d38005a-221.png)](https://jobicy.com/company/lightspeed-commerce.md)[Lightspeed Commerce](https://jobicy.com/company/lightspeed-commerce.md) # Strategic Account Manager – Enterprise Hospitality (Lyon) AI Summary Lightspeed is hiring a Strategic Account Manager to manage and grow enterprise hospitality accounts in France. The role focuses on retention, expansion, product adoption, executive stakeholder relationships, and proactive account-risk management. The successful candidate will use SaaS metrics, usage data, health scores, and quarterly business reviews to build long-term customer partnerships. This remote role is based in Lyon and involves cross-functional collaboration with Product, Customer Success, Implementation, and Support teams, plus occasional travel to Paris.[Apply for this job](#job-application)[View company](https://jobicy.com/company/lightspeed-commerce.md)ShareRemote from[France](https://jobicy.com/job-region/france.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished13 Nov 2026Apply before13 Dec 2026Listing views42Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Lightspeed is looking for an experienced, strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term. This role is remote-based in Lyon, France, with occasional travel to our Paris office. In this role, you will act as the primary point of contact for our largest hospitality customers in France. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create value at the enterprise level, while collaborating closely with teams across the business. ### What you’ll do * Act as the main point of contact for our largest and most strategic hospitality customers * Develop and execute strategic account plans to drive growth, retention, and product adoption * Proactively work on increasing product usage and ensure Net Revenue Retention (NRR) grows across your portfolio * Plan and lead quarterly business reviews and success plans * Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early * Build strong, trusted relationships with C-level and operational stakeholders, positioning Lightspeed as a long-term strategic partner * Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience * Collect customer feedback and proactively share it with relevant teams to identify product gaps and optimize the overall customer journey ### What you bring * 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers * A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio * A strong sense of ownership; you are hands-on, data-driven, and highly skilled in relationship management * Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams * Fluent business-level French and English * Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required ### What’s in it for you? Come live the Lightspeed experience… * Genuine career opportunities in a company that’s creating new jobs every day * Work in a team large enough for growth but lean enough to make a real impact * Exposure to modern and proven technology * Ability to work and grow in a truly flexible environment * Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story … and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry: * Lightspeed equity scheme (we are all owners) * Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health * Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need – each employee gets access to this platform * People Experience – Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year * Time off to volunteer and give back to your community * Health insurance with attractive guarantee plans We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try! To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. ### Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our [career page here](https://www.lightspeedhq.com/careers/). Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. ### Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our [Applicant Privacy Statement](https://www.lightspeedhq.com/legal/applicant-privacy-statement/). Show more [Apply now >](https://jobicy.com/jobs/161758-strategic-account-manager-enterprise-hospitality-lyon.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightManaging large enterprise accounts requires strong commercial judgment, data fluency, and the ability to influence multiple senior stakeholders. The role also demands proactive ownership of retention, expansion, and customer-risk outcomes across a strategic portfolio. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$90,000US market range (per year)$75k–$110k0$121.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary was disclosed. The annual cadence and USD estimates are inferred for an experienced enterprise SaaS strategic account management role; they are market estimates rather than employer-provided compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise account management](https://jobicy.com/jobs?search_keywords=Enterprise%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Strategic account planning](https://jobicy.com/jobs?search_keywords=Strategic%20account%20planning.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Executive relationship management](https://jobicy.com/jobs?search_keywords=Executive%20relationship%20management.md)[Net revenue retention](https://jobicy.com/jobs?search_keywords=Net%20revenue%20retention.md)[Product adoption](https://jobicy.com/jobs?search_keywords=Product%20adoption.md)[Quarterly business reviews](https://jobicy.com/jobs?search_keywords=Quarterly%20business%20reviews.md)[Customer health scoring](https://jobicy.com/jobs?search_keywords=Customer%20health%20scoring.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Renewal management](https://jobicy.com/jobs?search_keywords=Renewal%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Hospitality technology](https://jobicy.com/jobs?search_keywords=Hospitality%20technology.md)[French and English communication](https://jobicy.com/jobs?search_keywords=French%20and%20English%20communication.md) Sample interview questionsHow would you create a strategic account plan for a large hospitality customer?I would begin by mapping stakeholders, business objectives, current product usage, contract milestones, and measurable success criteria. I would then identify adoption gaps, risks, and expansion opportunities, agree on a joint success plan, and review progress with the customer through a defined governance cadence. How do you use SaaS metrics to manage account health? I combine quantitative indicators such as product usage, feature adoption, support trends, renewal timing, and NRR with qualitative stakeholder feedback. This allows me to identify risk early, validate customer value, and prioritize actions that improve retention and expansion potential. Describe how you would handle an enterprise customer whose adoption is declining. I would first validate the data and determine whether the decline is related to implementation, product fit, training, operational change, or stakeholder engagement. I would align internal teams on a recovery plan, engage the appropriate customer sponsors, set practical milestones, and communicate progress transparently until adoption stabilizes. How do you build credibility with C-level stakeholders? I prepare for discussions around their business priorities rather than only product activity. I use relevant data, connect platform outcomes to commercial or operational impact, communicate concise recommendations, and consistently follow through on agreed actions. How would you balance retention and expansion in a strategic portfolio? I treat retention as the foundation for sustainable growth. I ensure customers are achieving value and have a healthy adoption baseline before positioning expansion opportunities that directly address validated business needs, making recommendations consultative rather than transactional. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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