[All remote jobs](https://jobicy.com/jobs.md)[![Kaseya logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c1ca3e1-221.jpeg)](https://jobicy.com/company/kaseya.md)[Kaseya](https://jobicy.com/company/kaseya.md) # Onboarding Manager AI Summary The Onboarding Manager drives early engagement for new MSP Enablement program participants after the sale. The role coordinates milestones, delivers one-to-one and group onboarding meetings, trains partners on platforms, and tracks adoption after onboarding. It requires strong CRM discipline, relationship management, organization, and clear facilitation skills. The manager also shares process-improvement feedback and may support virtual and in-person peer events. This is a US-remote customer onboarding and partner-success role within an IT management and cybersecurity software company.[Apply for this job](#job-application)[View company](https://jobicy.com/company/kaseya.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished13 Nov 2026Apply before13 Dec 2026Listing views46Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Kaseya](https://jobicy.com/company/kaseya.md) Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by [Insight Partners](https://www.insightpartners.com/), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders – and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better – a product, a process, a career – you’ll fit right in. At Kaseya, we don’t just raise the bar. We build it. ### About the Role As an Onboarding Manager, you will play a pivotal role in encouraging partners to engage with and participate in MSP Enablement programs as soon as possible after the point of sale. You will set milestones for new program participants, encourage users to move through the process in a quick and efficient manner, and run meetings to integrate members into their assigned groups. Additionally, you will update systems, train partners on using our platforms, track members post-onboarding, provide feedback for process improvements, and assist with event production as needed. ### Key Responsibilities * Encourage partners to engage with and participate in MSP Enablement programs as soon as possible after the point of sale. * Set milestones for new program participants as they navigate the onboarding process and begin interacting with the MSP enablement community and TruMethods Peer groups. Influence Peer group placement by communicating known information to program management and operations functions. * Run one-to-one and one-to-many meetings, following a process to integrate peer members into their assigned groups. * Update systems as designed and documented, appropriately leveraging systems for communication and relationship management. * Train partners on how to use the MSP Enablement platforms to access the software and content needed to successfully participate in MSP Enablement programs. * Track members post-onboarding to ensure that the onboarding program equips members to be successful. * Provide feedback on how to improve processes, assisting with implementation and improvements that promote a positive program experience for partners. * Assist with event production by attending in-person and virtual peer quarterly events as needed. ### Preferred Qualifications * Proven experience in onboarding, customer service, or a related field. * Excellent communication and interpersonal skills. * Strong organizational and time-management abilities. * Proficiency in using CRM systems and other relevant software. * Ability to work independently and as part of a team. * Flexibility to attend in-person and virtual events as required. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more [Apply now >](https://jobicy.com/jobs/161778-onboarding-manager-3.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role involves managing multiple partner onboarding journeys while maintaining momentum, accurate system records, and a consistent program experience. Success depends heavily on proactive communication and the ability to coordinate stakeholders independently. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$82,000US market range (per year)$70k–$95k0$104.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. The yearly cadence and USD market estimate are inferred from the US-based, full-time onboarding manager role and comparable customer-success responsibilities. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Partner success](https://jobicy.com/jobs?search_keywords=Partner%20success.md)[Customer relationship management](https://jobicy.com/jobs?search_keywords=Customer%20relationship%20management.md)[CRM systems](https://jobicy.com/jobs?search_keywords=CRM%20systems.md)[Training delivery](https://jobicy.com/jobs?search_keywords=Training%20delivery.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Program coordination](https://jobicy.com/jobs?search_keywords=Program%20coordination.md)[Meeting facilitation](https://jobicy.com/jobs?search_keywords=Meeting%20facilitation.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Milestone tracking](https://jobicy.com/jobs?search_keywords=Milestone%20tracking.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Event coordination](https://jobicy.com/jobs?search_keywords=Event%20coordination.md) Sample interview questionsHow would you encourage a new partner to engage with an enablement program soon after purchase?I would begin with a clear welcome and discovery conversation to understand the partner's goals, current maturity, and potential barriers. I would then outline a focused onboarding plan with practical milestones, explain the value of early participation, and schedule the first relevant sessions before the initial call ends. How do you manage several onboarding journeys at different stages? I use a structured CRM workflow with standardized stages, tasks, milestone dates, and follow-up reminders. I review the pipeline regularly, prioritize partners at risk of disengagement, and use reporting to identify where the onboarding process can be improved. Describe how you would run a one-to-many onboarding meeting for new program members. I would prepare an agenda that covers program outcomes, platform access, key resources, expectations, and next steps. During the session, I would encourage questions, demonstrate important workflows, verify understanding, and send a concise follow-up with materials, recordings, and assigned actions. What would you do if a partner was not progressing through onboarding milestones? I would review the account history and reach out to identify the underlying issue, such as unclear value, limited time, technical access, or competing priorities. I would adjust the plan where appropriate, provide targeted resources, involve relevant internal stakeholders, and document actions and outcomes in the CRM. How do you turn onboarding feedback into process improvements? I collect recurring feedback themes from partners, onboarding metrics, and internal teams, then distinguish isolated issues from repeatable patterns. I would propose specific changes, such as revised communications or training materials, measure their impact, and share results with program and operations stakeholders. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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