[All remote jobs](https://jobicy.com/jobs.md)[![Kaseya logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c1ca3e1-221.jpeg)](https://jobicy.com/company/kaseya.md)[Kaseya](https://jobicy.com/company/kaseya.md) # Senior Director, Market & Competitive Intelligence AI Summary Kaseya is seeking a senior leader to build and lead its market and competitive intelligence function. The role partners with marketing, product, sales, customer success, revenue operations, data science, and executive leadership to turn customer and market insight into commercial decisions. Core responsibilities include competitive intelligence, TAM and market analysis, segmentation, Voice of Customer, win/loss research, and marketing-performance measurement. This high-visibility position reports to the CMO and manages a team while supporting strategy, positioning, pricing, sales enablement, and growth initiatives.[Apply for this job](#job-application)[View company](https://jobicy.com/company/kaseya.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Marketing & Sales](https://jobicy.com/categories/marketing.md)EmploymentFull TimeExperienceDirectorPublished13 Nov 2026Apply before13 Dec 2026Listing views34Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Kaseya](https://jobicy.com/company/kaseya.md) Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by [Insight Partners](https://www.insightpartners.com/), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders – and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better – a product, a process, a career – you’ll fit right in. At Kaseya, we don’t just raise the bar. We build it. Position Summary We compete in one of the most dynamic and consolidating markets in software, and we’re looking for a leader to make sure we see it more clearly than anyone else. As Director, Market & Competitive Intelligence, you’ll report directly to the CMO and build a world-class intelligence function serving Product Marketing, Revenue Marketing, Product Management, Sales, Customer Success, and Executive Leadership. You’ll create a unified understanding of our customers, markets, competitors, buyer behavior, growth opportunities, and turn that understanding into decisions that shape how Kaseya positions, prices, sells, and wins. This is a high-visibility role with regular exposure to the executive team, real influence over strategy, and the opportunity to build a function — and a team — from a strong foundation. You’ll answer questions that matter: Which customer segments create the highest long-term value? Why do customers buy, expand, renew, or churn? Which competitors represent the biggest threat, and how do we beat them? Where should Kaseya invest next? Key Responsibilities * Build and own Kaseya’s competitive intelligence program; competitor profiles, battlecards, objection-handling guides, and early-warning systems for competitor product launches, pricing moves, and M&A activity * Lead market intelligence: TAM analysis, market landscape assessments, industry trend analysis, and emerging category evaluation across the MSP and SMB IT landscape * Build the enterprise Voice of Customer capability, including customer research, buyer journey analysis, and a best-in-class win/loss program * Design and maintain Kaseya’s customer segmentation framework and ensure all go-to-market teams operate against a common methodology * Own the measurement framework for marketing effectiveness – pipeline influence, revenue contribution, campaign performance, and funnel conversion, moving marketing from descriptive reporting toward predictive intelligence * Partner with Data Science and Revenue Operations on AI-enabled models for churn prediction, expansion propensity, and customer lifetime value * Serve as a trusted intelligence advisor to executive leadership, producing regular Executive Intelligence Reviews on market movements, competitive threats, customer sentiment, and growth opportunities * Embed competitive and market insight into sales onboarding, training, and live deal support and measure its impact on win rates * Hire, develop, and lead a high-performing team of analysts and researchers, grounded in curiosity, rigor, and commercial impact Required Qualifications * 10+ years of progressive experience in competitive intelligence, market intelligence, insights, analytics, product marketing, or corporate strategy * 3+ years leading intelligence, insights, analytics, research, or strategy teams or programs * B2B SaaS experience strongly preferred; experience in IT management, cybersecurity, MSP/channel, or infrastructure software is a plus * Demonstrated success building or significantly scaling an intelligence, insights, or analytics function * Hands-on experience with customer segmentation, Voice of Customer programs, competitive intelligence, and win/loss analysis * Exceptional analytical and synthesis skills; you move from fragmented data to a clear, defensible point of view, and translate analytics into executive decisions * Outstanding written and verbal communication; comfortable presenting to C-level executives and large sales audiences * Strong cross-functional leadership; able to influence without authority across product, sales, marketing, and corporate development Preferred Qualifications * Experience in private equity-backed or high-growth, acquisitive software environments * Familiarity with the MSP ecosystem and its competitive landscape * Experience with CI platforms (e.g., Klue, Crayon), analyst research (Gartner, Forrester, Canalys), and AI/ML analytics initiatives * Experience in subscription and retention-based businesses * MBA or equivalent advanced degree Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more [Apply now >](https://jobicy.com/jobs/161786-senior-director-market-competitive-intelligence.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a strategic director-level role requiring 10+ years of relevant experience, executive influence, and the ability to establish a scalable intelligence function. It combines analytical rigor, people leadership, cross-functional alignment, and direct commercial impact in a fast-moving SaaS market. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$190,000US market range (per year)$165k–$230k0$253.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. The annual salary cadence is inferred from the full-time, US-based senior director role. Estimated US market compensation for a senior market and competitive intelligence leader is approximately $165,000-$230,000 annually, with an estimated midpoint of $190,000, excluding bonus, equity, and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Competitive Intelligence](https://jobicy.com/jobs?search_keywords=Competitive%20Intelligence.md)[Market Intelligence](https://jobicy.com/jobs?search_keywords=Market%20Intelligence.md)[Market Research](https://jobicy.com/jobs?search_keywords=Market%20Research.md)[Customer Segmentation](https://jobicy.com/jobs?search_keywords=Customer%20Segmentation.md)[Voice of Customer](https://jobicy.com/jobs?search_keywords=Voice%20of%20Customer.md)[Win/Loss Analysis](https://jobicy.com/jobs?search_keywords=WinLoss%20Analysis.md)[TAM Analysis](https://jobicy.com/jobs?search_keywords=TAM%20Analysis.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Go-to-Market Strategy](https://jobicy.com/jobs?search_keywords=Go-to-Market%20Strategy.md)[Marketing Analytics](https://jobicy.com/jobs?search_keywords=Marketing%20Analytics.md)[Sales Enablement](https://jobicy.com/jobs?search_keywords=Sales%20Enablement.md)[Executive Communication](https://jobicy.com/jobs?search_keywords=Executive%20Communication.md)[Cross-functional Leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20Leadership.md)[Team Leadership](https://jobicy.com/jobs?search_keywords=Team%20Leadership.md)[Predictive Analytics](https://jobicy.com/jobs?search_keywords=Predictive%20Analytics.md) Sample interview questionsHow would you establish a competitive intelligence program for a complex B2B SaaS portfolio?I would begin by prioritizing competitors according to revenue exposure, win/loss frequency, strategic threat, and market trajectory. I would then establish repeatable inputs from sales calls, customer research, analyst reports, product teams, and public market signals, turning them into competitor profiles, battlecards, alerts, and executive reviews. Finally, I would measure adoption and impact through field usage, win rates, sales-cycle outcomes, and feedback from go-to-market leaders. Describe how you would design an effective win/loss program. I would define clear research objectives, consistent deal-selection criteria, and an independent interview approach that captures buyer motivations rather than internal assumptions. The program would combine qualitative interviews with CRM and product data to identify patterns in buying criteria, pricing, product fit, competitive displacement, and churn risk. Findings would be translated into prioritized actions for product, positioning, pricing, enablement, and sales execution. How do you turn market analysis into recommendations that executives will act on? I frame the analysis around a business decision, not around the data available. I synthesize evidence into a concise point of view, quantify the expected upside and risks, make assumptions explicit, and present practical options with a recommendation. I also align stakeholders early so that the final output addresses the decisions they are accountable for making. What metrics would you use to assess marketing effectiveness beyond activity reporting? I would connect marketing investments to pipeline creation, pipeline influence, conversion rates, velocity, retention, expansion, and revenue contribution. Metrics should be segmented by customer type, channel, campaign, persona, and stage of the buyer journey to identify causal patterns rather than broad correlations. Over time, I would partner with data science and revenue operations to build predictive models for propensity, churn, and lifetime value. How would you lead an intelligence team that supports multiple functions with competing priorities? I would establish a transparent intake and prioritization framework based on strategic impact, urgency, revenue relevance, and effort. The team would use common research standards and reusable intelligence assets while assigning clear owners for major domains such as competitors, customers, markets, and performance analytics. Regular stakeholder reviews would ensure work remains actionable, credible, and aligned with evolving company priorities. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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