[All remote jobs](https://jobicy.com/jobs.md)[![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp)](https://jobicy.com/company/nebius.md)[Nebius](https://jobicy.com/company/nebius.md) # Helpdesk Technician Tier 1 AI Summary Nebius is hiring a Tier 1 Helpdesk Technician to provide first-line IT support for employees working with hardware, software, peripherals, user accounts, and basic networking. The role involves ticket triage, troubleshooting, documentation, endpoint setup, onboarding and offboarding support, asset management, and escalation to higher support tiers. Candidates need at least four years of service desk experience and strong practical knowledge of Microsoft 365, Azure, Active Directory, MDM, AV systems, Jira, and enterprise collaboration tools. This is a remote position for candidates in Singapore, with substantial ownership over issue resolution and knowledge-base quality.[Apply for this job](#job-application)[View company](https://jobicy.com/company/nebius.md)ShareRemote from[Singapore](https://jobicy.com/job-region/singapore.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished13 Nov 2026Apply before13 Dec 2026Listing views40Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Nebius](https://jobicy.com/company/nebius.md): Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. ### The role We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. You’re welcome to work remotely in Singapore. Your responsibilities will include: * Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email. * Log, categorize, and prioritize all incoming support requests in the IT ticketing system. * Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network). * Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems. * Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications. * Escalate complex or unresolved issues to Tier 2/3 support in a timely manner. * Maintain and update asset inventory records. * Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return. * Follow standard procedures for proper escalation and ticket closure. * Provide excellent customer service by ensuring timely and clear communication with end users. * Extensively document actions taken and suggested resolutions in detail. * Actively contribute to IT knowledge base. * Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure). * Ensure compliance with company IT policies and procedures. It will be an added bonus if you have: * Exhaust all possible scenarios within their access level when attempting to resolve an issue * Proactively seek feedback from peers, mentors, and leaders * Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects * Contribute to continuous service improvement by participating in projects and driving operational enhancements. * Build meaningful and fruitful relationships within the team and cross functionally * Fearlessly seek improvement personally, within processes, and within the team’s culture We expect you to have: * An IT customer support background with 4+ years of service desk technical experience. * Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools. * Technical documentation and knowledge base (KB) writing skills. * Hands-on experience with Jira or comparable service management systems. * A customer-first mindset, prioritizing employee satisfaction and support quality. * The ability to independently resolve technical issues across the support portfolio. * Strong organizational skills with the capacity to effectively prioritize and manage a busy workload. * A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals. Benefits & Perks: * Competitive compensation * Career growth and learning opportunities * Flexibility and ownership * Collaborative and innovative culture * Opportunity to work on impactful AI projects * International environment and talented teams What’s it like to work at Nebius: Fast moving – Bold thinking – Constant growth – Meaningful impact – Trust and real ownership – Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know. Show more [Apply now >](https://jobicy.com/jobs/161790-helpdesk-technician-tier-1-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires broad hands-on end-user IT expertise across devices, identity systems, networking, and enterprise applications. The workload is likely fast-paced because the technician must prioritize varied incoming requests while maintaining clear documentation and service quality. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$60,000US market range (per year)$50k–$75k0$82.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence is inferred from the full-time Tier 1 IT support role; the figures are estimated annual USD market compensation for an experienced helpdesk technician and are not employer-confirmed. ## Core skills Skills and capabilities most closely associated with this opportunity. [Help Desk Support](https://jobicy.com/jobs?search_keywords=Help%20Desk%20Support.md)[IT Service Management](https://jobicy.com/jobs?search_keywords=IT%20Service%20Management.md)[Jira Service Management](https://jobicy.com/jobs?search_keywords=Jira%20Service%20Management.md)[Microsoft 365](https://jobicy.com/jobs?search_keywords=Microsoft%20365.md)[Microsoft Azure](https://jobicy.com/jobs?search_keywords=Microsoft%20Azure.md)[Active Directory](https://jobicy.com/jobs?search_keywords=Active%20Directory.md)[Mobile Device Management](https://jobicy.com/jobs?search_keywords=Mobile%20Device%20Management.md)[Network Troubleshooting](https://jobicy.com/jobs?search_keywords=Network%20Troubleshooting.md)[Hardware Troubleshooting](https://jobicy.com/jobs?search_keywords=Hardware%20Troubleshooting.md)[Software Troubleshooting](https://jobicy.com/jobs?search_keywords=Software%20Troubleshooting.md)[AV Systems](https://jobicy.com/jobs?search_keywords=AV%20Systems.md)[Asset Management](https://jobicy.com/jobs?search_keywords=Asset%20Management.md)[Technical Documentation](https://jobicy.com/jobs?search_keywords=Technical%20Documentation.md)[Knowledge Base Management](https://jobicy.com/jobs?search_keywords=Knowledge%20Base%20Management.md)[Customer Service](https://jobicy.com/jobs?search_keywords=Customer%20Service.md) Sample interview questionsHow do you prioritize multiple incoming support tickets?I assess business impact, urgency, the number of affected users, and any security implications. I resolve quick high-impact issues where possible, communicate expected timelines, and escalate incidents that require specialized access or expertise. Describe your approach to troubleshooting a user who cannot access Microsoft 365. I first confirm the scope of the issue and check connectivity, account status, licensing, MFA, password validity, and service health. I document each check, resolve the issue within my access level, and escalate with relevant logs and findings if necessary. How do you ensure a useful ticket resolution is documented? I record the user impact, symptoms, root cause when known, troubleshooting steps, final resolution, and any follow-up actions. I write the entry so another technician can understand and repeat the fix without needing additional context. What steps would you take when setting up a workstation for a new employee? I would verify the approved hardware assignment, install and update the operating system and required applications, enroll the device in MDM, configure security controls, validate account access, test peripherals, and update asset records before handover. When should a Tier 1 technician escalate an issue to Tier 2 or Tier 3? Escalation is appropriate when the issue exceeds approved access or expertise, creates significant business impact, involves security concerns, recurs despite standard troubleshooting, or requires infrastructure-level changes. I would provide clear notes, diagnostics, and user impact details with the escalation. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![CrossCountry Consulting logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/955338ac85c5-221.webp) CrossCountry Consulting Nov 13 New ### [Netsuite Support & Optimization (PPS) Senior Consultant](https://jobicy.com/jobs/161797-netsuite-support-optimization-pps-senior-consultant.md) CrossCountry Consulting is the transformation partner for the Office of the CFO. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors, we combine… * ![Collibra logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/25583c1c-221.jpg) Collibra Nov 13 New ### [Senior Customer Support Engineer](https://jobicy.com/jobs/155175-senior-customer-support-engineer-4.md) Joining Collibra’s Support team Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company’s growth. Collibra’s Senior Technical Support… * ![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png) Ashby Nov 13 New ### [Product Support Specialist – EMEA](https://jobicy.com/jobs/153069-product-support-specialist-emea.md) Hello! I’m Barry, Support Manager at Ashby. I’m excited to share that we’re hiring Product Support Specialists in Europe. Please note: we’re currently hiring Product Support Specialists to work one… * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Nov 12 New ### [Customer Success LATAM](https://jobicy.com/jobs/161674-customer-success-latam.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50… * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Nov 12 New ### [Customer Success Engineer](https://jobicy.com/jobs/161671-customer-success-engineer.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50… * ![AutoFi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/03/Jobicy-210316102427-954089.jpg) AutoFi Nov 12 New ### [Dealer Partner Support Specialist – Level 1 (United States)](https://jobicy.com/jobs/161603-dealer-partner-support-specialist-level-1-united-states.md) About AutoFi AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform… * ![AutoFi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/03/Jobicy-210316102427-954089.jpg) AutoFi Nov 12 New ### [Dealer Partner Support Specialist – Level 1 (Canada)](https://jobicy.com/jobs/161599-dealer-partner-support-specialist-level-1-canada.md) About AutoFi AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform… * ![Nextiva logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5863278d-221.jpeg) Nextiva Nov 12 New ### [Customer Support Representative (Night Shift)](https://jobicy.com/jobs/155093-customer-support-representative-night-shift.md) Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric… * ![LevelUp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/31e98500-221.png) LevelUp Nov 12 New ### [Order Processing Tech Support Specialist](https://jobicy.com/jobs/155085-order-processing-tech-support-specialist.md) Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of… * ![Softgic logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/80b93c85-221.jpeg) Softgic Nov 12 New ### [IT Associate](https://jobicy.com/jobs/145745-it-associate.md) This is a remote position. About the role: The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting… [Browse all jobs](https://jobicy.com/jobs.md)