[All remote jobs](https://jobicy.com/jobs.md)[![CrossCountry Consulting logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/955338ac85c5-221.webp)](https://jobicy.com/company/crosscountry-consulting.md)[CrossCountry Consulting](https://jobicy.com/company/crosscountry-consulting.md) # Netsuite Support & Optimization (PPS) Senior Consultant AI Summary This role provides senior-level NetSuite support and optimization services for client finance and operational workflows. The consultant manages support tickets, diagnoses configuration issues, implements enhancements, and communicates resolutions directly to clients. It requires at least three years of NetSuite experience along with practical knowledge of accounting processes such as GL, AR, AP, and financial reporting. The position also contributes to responsible adoption of approved AI tools and continuous improvement of client service delivery.[Apply for this job](#job-application)[View company](https://jobicy.com/company/crosscountry-consulting.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished13 Nov 2026Apply before13 Dec 2026Listing views47Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [CrossCountry Consulting](https://jobicy.com/company/crosscountry-consulting.md) is the transformation partner for the Office of the CFO. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors, we combine deep domain expertise with the power of data, AI, and technology to modernize workflows, drive human-centered change, and maximize transaction value. Grounded in our Core Values, we are committed to solving today’s most complex challenges while delivering a better experience for our clients, our people, and our communities. When you join CrossCountry, you become part of a team that believes in collaboration, generosity, and the drive to help our clients work smarter, build resiliency, and prepare for the future. The Support & Optimization Senior Consultant is responsible for delivering high-quality NetSuite support and optimization services to our clients. This individual will work closely with the Support & Optimization Manager and Lead to resolve support tickets, implement configuration improvements, and ensure an excellent client experience across NetSuite financial and operational modules. ### What You’ll Do * Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication * Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements * Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope * Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows * Identify support risks and issues and escalate appropriately, contributing to mitigation strategies * Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction * Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery * Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations * Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards * Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes ### What You’ll Bring * Bachelor’s degree in Business, Accounting, Finance, or related field * NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience * Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting) * 3+ years of experience working with NetSuite, including support, configuration, or implementation experience * Consulting firm experience preferred * Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects * Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams * Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation * Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards * Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues * Must be based in the Philippines; this is a fully remote role ### Compensation ### Additional Information #LI-Remote #LI-KM1 Benefits Summary The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: [https://www.crosscountry-consulting.com/careers/benefits/](https://www.crosscountry-consulting.com/careers/benefits/). Equal Employment Opportunity (EEO) CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace. As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment. Show more [Apply now >](https://jobicy.com/jobs/161797-netsuite-support-optimization-pps-senior-consultant.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines technical NetSuite configuration work with accounting-domain knowledge and client-facing consulting. Managing multiple concurrent tickets while delivering accurate, timely resolutions creates a demanding operational pace. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$25,000US market range (per year)$18k–$35k0$38.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual figures are estimated in USD for a Philippines-based senior NetSuite support and optimization consultant; the yearly cadence is inferred from the full-time professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [NetSuite](https://jobicy.com/jobs?search_keywords=NetSuite.md)[NetSuite configuration](https://jobicy.com/jobs?search_keywords=NetSuite%20configuration.md)[Technical support](https://jobicy.com/jobs?search_keywords=Technical%20support.md)[Support ticket management](https://jobicy.com/jobs?search_keywords=Support%20ticket%20management.md)[Financial systems](https://jobicy.com/jobs?search_keywords=Financial%20systems.md)[General ledger](https://jobicy.com/jobs?search_keywords=General%20ledger.md)[Accounts receivable](https://jobicy.com/jobs?search_keywords=Accounts%20receivable.md)[Accounts payable](https://jobicy.com/jobs?search_keywords=Accounts%20payable.md)[Financial reporting](https://jobicy.com/jobs?search_keywords=Financial%20reporting.md)[ERP optimization](https://jobicy.com/jobs?search_keywords=ERP%20optimization.md)[Client consulting](https://jobicy.com/jobs?search_keywords=Client%20consulting.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md)[User acceptance testing](https://jobicy.com/jobs?search_keywords=User%20acceptance%20testing.md)[AI tool adoption](https://jobicy.com/jobs?search_keywords=AI%20tool%20adoption.md) Sample interview questionsHow do you approach a NetSuite support ticket from initial intake through resolution?I first validate the issue, business impact, urgency, and affected users. I document reproducible details, investigate configuration and transaction data, communicate expected next steps, test the solution, and record the resolution and any preventive recommendations before closing the ticket. Describe how you would diagnose an issue affecting a client's financial reporting in NetSuite. I would clarify the expected and actual results, identify the affected reports and periods, then review account mappings, saved-search criteria, subsidiaries, classes, departments, and permissions. After isolating the cause, I would test the correction in a safe environment where possible and confirm the outcome with the client. What is your experience with NetSuite financial modules? I am comfortable supporting workflows across general ledger, accounts payable, accounts receivable, reconciliations, and financial reporting. I focus on understanding the accounting objective behind each request so that configuration changes maintain data integrity and support reliable reporting. How do you manage several urgent client requests at the same time? I prioritize based on business impact, deadlines, system availability, and agreed service levels. I communicate priorities and status clearly, break work into actionable steps, escalate risks early, and keep documentation current so stakeholders understand progress and ownership. How would you use AI responsibly in a consulting support environment? I would use only firm-approved tools and follow data-protection, confidentiality, and intellectual-property requirements. AI can help summarize non-sensitive information, improve documentation, or accelerate research, but I would validate outputs and retain professional judgment for all client-facing recommendations. Next step ## Apply now. 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