[All remote jobs](https://jobicy.com/jobs.md)[![GreenSpark Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/a9359d2fa289-221.webp)](https://jobicy.com/company/greenspark-software.md)[GreenSpark Software](https://jobicy.com/company/greenspark-software.md) # Field Implementation Manager AI Summary The Field Implementation Manager leads end-to-end onboarding and implementation for ReSpark's recycling-industry SaaS customers. The role combines customer-facing project delivery, workflow guidance, virtual and live user training, and configuration of field hardware such as IP cameras, scales, and printers. It is a remote US full-time position with approximately 30% travel to customer sites for go-lives and training. Success requires strong organization, technical troubleshooting, customer communication, and the ability to work independently in a fast-paced startup environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/greenspark-software.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 85k–95k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished13 Nov 2026Apply before13 Dec 2026Listing views47Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ReSpark – Field Implementation Manager Location: Remote The opportunity: [ReSpark](https://respark.com/) is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world’s leading industrial recyclers, helping them transform industrial and consumer scrap into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs. We are seeking a proactive Field Implementation Manager to join our Customer Experience Team. This role will help drive progress on customer implementations including hardware configuration, end-user training, and workflow recommendations. There will be travel involved (~30%) to visit customer sites and drive in-person hardware configuration and product training required for going live on the platform. This is a remote position. About ReSpark ReSpark is a venture-backed SaaS company formed through the merger of [GreenSpark Software](https://jobicy.com/company/greenspark-software.md) and ReMatter — the two leading modern operations platforms for metal recyclers. Together, we serve over 1,200 metal recycling facilities around the world. Despite being a crucial part of the recycling ecosystem, the $120B+ scrap metal industry has long lacked intuitive, modern software for managing metal transactions, inventory, and yard operations. ReSpark exists to change that. With 12 years of combined production experience, our platform follows the metal all the way through the yard — from point of purchase through ultimate sale — all under one roof. Today, we’re building the AI-first operations layer for the recycling industry: an agentic platform that doesn’t just digitize scrap yard workflows, but actively runs them. We’re a mission-driven team of innovators built on principles of competitive greatness, autonomy, and collaboration. Our culture is one of transparency, mutual respect, and constructive feedback — all aimed at collective progress and a brighter, more sustainable future. As an Implementation Manager, you will: * Lead end-to-end software implementations for new ReSpark customers * Travel to scrap yards for in-person go-lives and training on a regular basis * Become an expert on the ReSpark product, its use cases for recyclers, and how ReSpark helps recyclers operate more efficiently and improve business outcomes * Configure customer hardware supporting ReSpark’s software platform such as IP cameras, scales, and printers * Lead virtual and live end-user trainings during and after onboarding * Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more We’re looking for someone that has: * 4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment * Prior work experience with Windows operating system, remote desktop software, and other software/IT programs * Experience installing and setting up hardware (E.g. cameras, scales) * Strong written and verbal communication * A positive attitude and can-do mindset * Strong self-motivation, grit, and a competitive spirit * A customer-first mindset and bias towards action * Highly organized and detail-oriented * Demonstrated ability to work in a fast-paced and dynamic work environment Nice to have: * Fluent Spanish is a huge plus! Benefits: * Flexible time off policy to balance your work and life * Medical, dental, and vision coverage * 401(k) * Great start-up culture ReSpark is an Equal Opportunity Employer. ReSpark’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: $85,000-$95,000 Show more [Apply now >](https://jobicy.com/jobs/161894-field-implementation-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role manages high-visibility customer go-lives while resolving a mix of software, hardware, training, and workflow issues. Frequent travel and the need to coordinate diverse stakeholders increase operational complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$90,000US market range (per year)$80k–$105k0$115.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base compensation range of $85,000-$95,000 USD. The annual cadence is inferred because the posting is for a full-time US professional role and does not state a separate pay period. The estimated US market range for a customer implementation manager with field hardware and SaaS onboarding responsibilities is $80,000-$105,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer implementation](https://jobicy.com/jobs?search_keywords=Customer%20implementation.md)[SaaS onboarding](https://jobicy.com/jobs?search_keywords=SaaS%20onboarding.md)[Customer training](https://jobicy.com/jobs?search_keywords=Customer%20training.md)[Hardware configuration](https://jobicy.com/jobs?search_keywords=Hardware%20configuration.md)[IP cameras](https://jobicy.com/jobs?search_keywords=IP%20cameras.md)[Industrial scales](https://jobicy.com/jobs?search_keywords=Industrial%20scales.md)[Printer setup](https://jobicy.com/jobs?search_keywords=Printer%20setup.md)[Windows](https://jobicy.com/jobs?search_keywords=Windows.md)[Remote desktop software](https://jobicy.com/jobs?search_keywords=Remote%20desktop%20software.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Workflow analysis](https://jobicy.com/jobs?search_keywords=Workflow%20analysis.md)[Project coordination](https://jobicy.com/jobs?search_keywords=Project%20coordination.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md) Sample interview questionsDescribe how you would plan and deliver a software implementation for a new customer with hardware requirements.I would begin by confirming the customer's goals, site conditions, stakeholders, timeline, and hardware inventory. I would create an implementation plan covering configuration, testing, training, communications, and go-live criteria. Before launch, I would validate the hardware and workflows, train users by role, and maintain a clear issue log with owners and deadlines. How do you handle a customer who is resistant to changing an established workflow? I first seek to understand the source of resistance, such as operational risk, unfamiliarity, or a missing requirement. I connect the new workflow to the customer's business outcomes, demonstrate it with realistic examples, and involve key users early in testing. I also capture feedback and communicate which changes can be addressed immediately versus later. What steps would you take if an IP camera or scale failed during an onsite go-live? I would assess safety and operational impact, then isolate whether the issue is related to power, network connectivity, device settings, drivers, or software integration. I would use a documented fallback process so the customer can continue operating where possible, communicate status clearly, and escalate to the appropriate technical resource with complete diagnostic details. How do you ensure virtual and in-person user training is effective? I tailor training to the audience's daily tasks and use hands-on scenarios instead of only feature demonstrations. I confirm learning through practice exercises, questions, and observation, then provide concise reference materials and follow-up support. I also track recurring questions to improve future training sessions and product documentation. How do you prioritize when several customers need urgent support at the same time? I prioritize based on safety, operational downtime, go-live deadlines, customer impact, and contractual commitments. I communicate expected response times early, document decisions, and coordinate with internal teams so work is distributed effectively. 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