[All remote jobs](https://jobicy.com/jobs.md)[![Kong Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/f43352b801f4c6854ba70c5f70cec7cd.jpeg)](https://jobicy.com/company/kong-inc.md)[Kong Inc.](https://jobicy.com/company/kong-inc.md) # Senior Customer Success Manager AI Summary Kong is hiring a senior customer success leader to drive adoption, business value, expansion, retention, and risk mitigation across strategic customer accounts. The role requires building success plans, mapping stakeholder influence, leading executive business reviews, and coordinating with account teams and partners. The successful candidate will use customer-health data and tools such as Tableau, SFDC, Clari, and Hex to identify opportunities and risks. Strong knowledge of API and AI platform value propositions is important for communicating effectively with executive stakeholders. This is a remote, full-time role aligned to France.[Apply for this job](#job-application)[View company](https://jobicy.com/company/kong-inc.md)ShareRemote from[France](https://jobicy.com/job-region/france.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished13 Nov 2026Apply before13 Dec 2026Listing views45Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box – we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. ### Staff Customer Success Manager About the Role: As a Senior Customer Success Manager, you will set the standard of what great looks like in our CS organization. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value. What You’ll Do: * Drive Strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes. * Value realization: Take customers through a value-based engagement model, and gain a clear understanding of Kong’s impact on their business. * Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers. * Leverage Partner Ecosystems: Utilize partners to uncover new personas within the customer organization and expand stakeholder alignment. * Harness Data & Analytics: Use utilization metrics, Leading Indicators, and tools like Tableau, SFDC, Clari, and Hex to monitor health, identify risks, and extract actionable insights. * Master the Message: Run impactful QBRs/EBRs by adopting an executive mindset, clearly articulating the value of the Kong platform in alignment with the customer’s business needs. * Command the Platform: Confidently articulate the unique value of Kong’s components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager, etc.). * Manage Renewals & Forecasting: Collaborate closely with the broader account team to validate renewal timelines, surface cross-sell opportunities, and maintain strong SFDC hygiene What You’ll Bring: * Grit & Determination: Customer obsession and the resilience to bounce back from setbacks, relentlessly pursuing customer goals and overcoming issues. * Curiosity: An inquisitive mindset paired with active listening and probing skills to ask layered, open-ended questions that uncover root causes. * Team-Oriented Mindset: A deeply collaborative approach to achieving shared company goals, rather than focusing solely on individual wins. * Prioritization: Experience managing multiple customers at a time while focusing on attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention. #LI-TR1 About Kong: [Kong Inc.](https://jobicy.com/company/kong-inc.md), the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit [www.konghq.com](http://www.konghq.com). Show more [Apply now >](https://jobicy.com/jobs/161900-senior-customer-success-manager-23.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines executive-level relationship management, commercial ownership, technical platform fluency, and data-led account strategy. Managing multiple strategic customers while protecting renewals and creating expansion opportunities requires strong judgment and prioritization. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$150,000US market range (per year)$130k–$170k0$187.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual salary period is inferred from the full-time senior professional role; the displayed USD figures are estimated market compensation for a senior customer success manager and are not employer-confirmed. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Value Realization](https://jobicy.com/jobs?search_keywords=Value%20Realization.md)[Success Planning](https://jobicy.com/jobs?search_keywords=Success%20Planning.md)[QBR Facilitation](https://jobicy.com/jobs?search_keywords=QBR%20Facilitation.md)[Customer Health Analytics](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Analytics.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Tableau](https://jobicy.com/jobs?search_keywords=Tableau.md)[API Platforms](https://jobicy.com/jobs?search_keywords=API%20Platforms.md)[Risk Mitigation](https://jobicy.com/jobs?search_keywords=Risk%20Mitigation.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Sample interview questionsHow do you build a strategic success plan for a complex enterprise customer?I begin by confirming the customer's business objectives, priority use cases, success metrics, and decision-making structure. I translate these into a jointly owned plan with milestones, adoption actions, executive sponsors, risks, and a regular operating cadence. Describe how you identify renewal risk before it becomes urgent. I combine quantitative health signals such as utilization, engagement, support trends, and adoption milestones with qualitative feedback from champions and executives. When I see risk, I validate the root cause quickly, align internal owners, document a recovery plan, and communicate progress transparently to the customer. How would you run an effective QBR or EBR for Kong? I would focus the meeting on the customer's business outcomes rather than product activity alone. I would connect platform adoption, reliability, security, and API or AI initiatives to measurable value, then align on strategic priorities, risks, and next-quarter commitments. How do you manage competing demands across multiple strategic accounts? I prioritize using a clear framework based on renewal timing, business impact, customer health, expansion potential, and urgency. I maintain account plans and action trackers, set expectations early, and involve the appropriate internal stakeholders when an issue requires coordinated action. How do you communicate technical platform value to executive stakeholders? I tailor the message to the executive's priorities, such as risk reduction, speed of innovation, governance, cost efficiency, or revenue enablement. I avoid unnecessary technical detail while using relevant adoption data and customer outcomes to make the value concrete. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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