[All remote jobs](https://jobicy.com/jobs.md)[![Notabene logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/4a566d51800a-221.webp)](https://jobicy.com/company/notabene.md)[Notabene](https://jobicy.com/company/notabene.md) # Senior Customer Success Manager, Americas AI Summary Notabene is seeking a senior Customer Success Manager to own a portfolio of enterprise financial-institution and fintech customers across the Americas. The role covers the full post-sale lifecycle, including implementation, product adoption, executive business reviews, renewals, upsells, and account expansion. It requires strong commercial ownership alongside technical fluency with APIs, webhooks, transaction data, and integration troubleshooting. The successful candidate will build relationships with stakeholders from engineering and compliance through executive leadership while partnering closely with Sales, Product, and Marketing. This is a remote, US-based role with occasional on-call responsibilities outside normal office hours.[Apply for this job](#job-application)[View company](https://jobicy.com/company/notabene.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished13 Nov 2026Apply before13 Dec 2026Listing views46Application actions5Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Notabene](https://jobicy.com/company/notabene.md) Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry. Location: US-based, remote, covering AMER customers. The impact you will have: Notabene is moving up-market. Our growth now comes from financial institutions and fintechs launching digital asset products. These are bigger customers with longer implementation cycles, more stakeholders and higher contract values than the crypto-native exchanges we grew up with. You will own a small number of these customers. Sales closes the initial deal and hands the customer over at signature. From there they are yours: get them live, get them using the product, renew them and grow them. Growth is the part of this role that matters most. One signed contract is a way into the rest of the organisation. You will map it, find the other teams, entities and regions that need us, and work with Sales to open them. You are also the technical point of contact for your customers. Enterprise conversations get technical early, and you should be able to sit with a customer’s integration team and be useful without a Solutions Engineer in the room. Comfort with APIs and the curiosity to work things out yourself matter more here than an engineering background. Within a year you are successful if… * Net retention across your book has grown, and you can name the renewals and upsells that did it * You have found and qualified new opportunities inside your existing customers, and converted or handed off a good number of them * Your customers are live and ramping volume, with their executive sponsors still engaged * Customers come to you first, on their compliance programme and on their commercial relationship with us What you will be doing: * Owning enterprise customers from signature onward: implementation, adoption, business reviews, renewal and expansion * Mapping each customer for growth across adjacent business units, entities, regions and products, and working with Sales to close the net-new ones * Running your own renewals and upsells, including pricing, commitments and the conversation with the economic buyer * Running business reviews early enough to shape the renewal outcome * Working directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck * Guiding customers through their Travel Rule programmes and their stablecoin payment products * Keeping long implementations on track. FIs take months to go live and ramp slowly, and executive attention has to be held for all of it * Building relationships across compliance, operations, engineering and the C-suite, so the relationship never rests on one contact * Bringing customer and competitor insight back to product, sales and marketing * Keeping records current in HubSpot * Some on-call duty outside office hours What you bring: * Based in the US, able to cover AMER customers * Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, owning enterprise customers * Comfort with technical products. You can work through API documentation, read a request and response, form a view on why an integration is behaving the way it is, and hold that conversation with a customer’s engineers * Commercial ownership. You have run your own renewals and upsells, negotiated pricing and carried a retention or expansion number * A history of growing customers you already had, and comfort working with Sales on what you surface * A doer. You own the detail yourself, and you move without waiting for a process to exist * Patience for enterprise: long cycles, slow ramps, decisions made by committee * Experience across the full lifecycle, from onboarding through to expansion * Good judgement with people and real interest in solving their problems * Credibility with an integration engineer and with a CFO * Comfortable working autonomously and getting stuck in ### Nice to Have * Travel Rule, stablecoin payments or digital asset compliance experience * Time at a company that moved up-market into enterprise * Solutions engineering, implementation or technical account management background * Experience with banks and regulated financial institutions entering digital assets * Having built Customer Success processes and playbooks from scratch Show more [Apply now >](https://jobicy.com/jobs/161909-senior-customer-success-manager-americas.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a demanding enterprise post-sales role combining commercial accountability, technical integration support, and long customer implementation cycles. Success depends on independently managing executive stakeholders, complex renewals, and expansion opportunities in a regulated digital-assets environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$155,000US market range (per year)$135k–$180k0$198.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual compensation figures are estimated for a senior US-based enterprise Customer Success Manager with technical SaaS, fintech, and digital-assets experience. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise Customer Success](https://jobicy.com/jobs?search_keywords=Enterprise%20Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[API Integration](https://jobicy.com/jobs?search_keywords=API%20Integration.md)[Technical Troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20Troubleshooting.md)[HubSpot](https://jobicy.com/jobs?search_keywords=HubSpot.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Financial Services](https://jobicy.com/jobs?search_keywords=Financial%20Services.md)[Fintech](https://jobicy.com/jobs?search_keywords=Fintech.md)[Digital Asset Compliance](https://jobicy.com/jobs?search_keywords=Digital%20Asset%20Compliance.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Sample interview questionsHow have you managed an enterprise customer from handoff through renewal and expansion?I start with a structured transition from Sales that documents business outcomes, stakeholders, commercial commitments, implementation risks, and success measures. I then create a joint account plan covering onboarding milestones, adoption targets, executive review cadence, renewal timing, and expansion hypotheses. This makes renewal and growth an ongoing process rather than a last-minute event. Describe how you would troubleshoot an API integration issue with a customer’s engineering team. I would first clarify the expected behavior, the affected workflow, and the business impact. I would review the relevant API documentation, request and response payloads, authentication configuration, error messages, webhook events, and test-environment results. I would communicate findings clearly, coordinate internal technical resources where needed, and keep the customer informed through resolution. What approach would you use to uncover expansion opportunities in an existing financial-institution account? I would map the account across business units, legal entities, regions, products, and decision-makers to identify adjacent use cases. During business reviews and operational conversations, I would connect product outcomes to new teams or workflows that could benefit from the platform. I would qualify each opportunity with the customer and partner with Sales on a coordinated expansion plan. How do you maintain executive engagement during a long enterprise implementation? I establish an executive-level success plan early, with clear milestones, ownership, risks, and measurable business outcomes. I provide concise updates that distinguish strategic decisions from operational detail, and I escalate blockers before they threaten timelines. Regular business reviews help reinforce progress and maintain sponsorship throughout a slow ramp. How would you balance a retention target with the need to advocate for the customer internally? I treat customer advocacy and commercial outcomes as mutually reinforcing. I bring evidence-based feedback to Product, Engineering, and leadership, explain the customer impact and revenue risk or opportunity, and follow through on agreed actions. At the same time, I set realistic expectations with the customer and maintain a transparent plan for achieving their objectives. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![DataGrail logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/35efc72a-221.jpg) DataGrail Nov 13 New ### [Senior Customer Success Manager](https://jobicy.com/jobs/161919-senior-customer-success-manager-24.md) The Opportunity: Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies… * ![Safe Security logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7505a658-221.png) Safe Security Nov 13 New ### [Forward Deployed Engineer](https://jobicy.com/jobs/161905-forward-deployed-engineer-12.md) Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a… * ![Kong Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/f43352b801f4c6854ba70c5f70cec7cd.jpeg) Kong Inc. Nov 13 New ### [Senior Customer Success Manager](https://jobicy.com/jobs/161900-senior-customer-success-manager-23.md) Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box… * ![GreenSpark Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/a9359d2fa289-221.webp) GreenSpark Software Nov 13 New ### [Field Implementation Manager](https://jobicy.com/jobs/161894-field-implementation-manager.md) ReSpark – Field Implementation Manager Location: Remote The opportunity: ReSpark is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world’s… * ![CrossCountry Consulting logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/955338ac85c5-221.webp) CrossCountry Consulting Nov 13 New ### [Netsuite Support & Optimization (PPS) Senior Consultant](https://jobicy.com/jobs/161797-netsuite-support-optimization-pps-senior-consultant.md) CrossCountry Consulting is the transformation partner for the Office of the CFO. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors, we combine… * ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius Nov 13 New ### [Helpdesk Technician Tier 1](https://jobicy.com/jobs/161790-helpdesk-technician-tier-1-2.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… * ![Kaseya logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c1ca3e1-221.jpeg) Kaseya Nov 13 New ### [Onboarding Manager](https://jobicy.com/jobs/161778-onboarding-manager-3.md) About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently… * ![Lightspeed Commerce logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/09/3d38005a-221.png) Lightspeed Commerce Nov 13 New ### [Strategic Account Manager – Enterprise Hospitality (Lyon)](https://jobicy.com/jobs/161758-strategic-account-manager-enterprise-hospitality-lyon.md) Lightspeed is looking for an experienced, strategically minded Strategic Account Manager to develop, engage, and closely support our most important enterprise customers in the hospitality segment over the long term…. * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Nov 13 New ### [Account Manager](https://jobicy.com/jobs/161748-account-manager-18.md) What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to… * ![UpGuard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/474a12c7-221.png) UpGuard Nov 13 New ### [Customer Success Manager](https://jobicy.com/jobs/155243-customer-success-manager-50.md) Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk… [Browse all jobs](https://jobicy.com/jobs.md)