[All remote jobs](https://jobicy.com/jobs.md)[![Proof logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/aae5d762-221.jpeg)](https://jobicy.com/company/notarize.md)[Proof](https://jobicy.com/company/notarize.md) # Dispatch Specialist AI Summary Proof is hiring an entry-level Dispatch Specialist to coordinate service-of-process jobs across an assigned US territory. The role matches jobs with independent contractor process servers, manages an active queue, negotiates pricing, and maintains detailed communication records. Success depends on strong phone and email communication, calm problem-solving, organization, and the ability to work to SLA targets. The specialist will use dashboards and operational data to improve dispatch decisions and marketplace performance. This is a remote, full-time role limited to the United States.[Apply for this job](#job-application)[View company](https://jobicy.com/company/notarize.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 41,600–47,840 / hourDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceSeniorPublished13 Nov 2026Apply before13 Dec 2026Listing views39Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Location: Remote – United States Level: Specialist I (entry-level — clear growth path to Specialist II and Senior) Reports to: Dispatch Manager ### About [Proof](https://jobicy.com/company/notarize.md) Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers. ### About the role A Dispatch Specialist I is the front line of Proof’s marketplace. You ensure all service of process jobs in your territory are successfully dispatched by connecting job opportunities with independent contractor process servers. You negotiate fairly with both clients and servers and learn from every job outcome. Your work directly shapes the client experience, server relationships, and marketplace economics in the territory you own. ### What you’ll do * Own a territory. Become the subject-matter expert on the operational requirements (e.g., regional licensing and coverage rules) for the regions you’re assigned. * Keep jobs moving and own your queue. Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn’t pile up. Meet SLA targets and make the best decision for our clients and the process servers. * Build relationships with servers. Servers are independent contractors who choose which jobs to take. Call, text, and email them respectfully and professionally. Take notes on their preferences. Find solutions that work for both sides of the marketplace. * Communicate with clients. Handle client conversations by phone and email, negotiating the path that works best for everyone. * Negotiate fair pricing. Set prices that work for the server and the business, and hold the line when it counts. * Document everything. Keep records of client and server communications and the decisions you made on the job. * Improve as you go. Spot inefficiencies in your workflow. Share pricing and network gaps with the broader team to strengthen the market. * Support your peers. Help teammates solve problems when they ask. Contribute to an overall team that runs better because you’re on it. * Use data to learn. Use data and dashboards to track your own performance, identify trends, and improve your decisions and workflows. ### Who you are * A customer-oriented communicator. You’re respectful and kind, even when things are hard or moving fast. * Composed under pressure. Tense conversations don’t rattle you. You stay calm and professional. * Detail-oriented and organized. You don’t let things slip through the cracks. Your task queue stays clean. You write clear notes that support your decisions. * A negotiator. You can hold a price, explain the why, and find creative paths forward when the first option doesn’t work. * Data-curious. You’re comfortable opening a dashboard, asking a question, and using the answer to improve your work. * A team player. You help peers when they ask. You bring ideas to your manager. You make the team better. * Adaptable. You’re comfortable in a fast-paced, changing environment, and you pick up new tools and procedures quickly. ### Qualifications * 1–3 years of professional experience (dispatch, logistics, operations, customer service, or related). * Strong verbal and written communication skills. * Comfortable making outbound phone calls every day. * Experience or natural ability building trust-based relationships, especially with independent contractors or other partners. * Excellent time management and organizational skills; able to manage multiple priorities under tight deadlines. * Comfortable in fast-paced environments with frequent change. * Proficiency in MacOS and Google Suite (Gmail, Sheets, Docs, Slides). * Rapid learner — able to embrace new technology and new procedures quickly. ### Preferred Qualifications * Bachelor’s degree. * Experience in dispatch, logistics, or operations. * Experience on a marketplace or gig economy platform. * Familiarity with business intelligence tools for self-serve analytics. ### Compensation & Location * Full-time, hourly * Anticipated compensation range of $41,600–$47,840 paid on an hourly basis, eligible for overtime earnings. * Eligible for company bonus plan ### Benefits * Medical, dental, vision, disability insurance, and 401(k) options * Flexible Time Off (FTO) and paid holidays * Company equipment provided E-Verify This company participates in E-Verify, for more information view the[Participation](https://drive.google.com/file/d/1OCufDqNnWYpQrx_bWMmuTKwo2qikY_Rz/view?usp=sharing) and [Right to Work Posters](https://drive.google.com/file/d/1BVUuXaPAFVk7gYvspmVTkv4RwMOYOqRM/view?usp=sharing). Show more [Apply now >](https://jobicy.com/jobs/161915-dispatch-specialist-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires managing multiple time-sensitive dispatch requests while balancing client expectations, server availability, pricing, and compliance requirements. It is entry-level but demands sound judgment, resilience, and consistent attention to detail in a fast-moving environment. ## Core skills Skills and capabilities most closely associated with this opportunity. [Dispatch operations](https://jobicy.com/jobs?search_keywords=Dispatch%20operations.md)[Logistics coordination](https://jobicy.com/jobs?search_keywords=Logistics%20coordination.md)[Queue management](https://jobicy.com/jobs?search_keywords=Queue%20management.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Vendor relationship management](https://jobicy.com/jobs?search_keywords=Vendor%20relationship%20management.md)[Price negotiation](https://jobicy.com/jobs?search_keywords=Price%20negotiation.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Process documentation](https://jobicy.com/jobs?search_keywords=Process%20documentation.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[Google Workspace](https://jobicy.com/jobs?search_keywords=Google%20Workspace.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Dashboard reporting](https://jobicy.com/jobs?search_keywords=Dashboard%20reporting.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md)[Territory management](https://jobicy.com/jobs?search_keywords=Territory%20management.md) Sample interview questionsHow would you prioritize several urgent dispatch requests when process server availability is limited?I would first review deadlines, legal or client impact, coverage constraints, and the likelihood of securing a qualified server. I would contact the strongest available matches quickly, document outreach, and communicate realistic options to clients when a constraint could affect timing. Describe how you would handle a process server who requests a rate above the approved job price. I would acknowledge the server's rationale, verify the job complexity and local market conditions, and explain the approved pricing clearly. If flexibility is warranted, I would follow escalation or pricing guidelines; otherwise, I would respectfully seek alternative qualified servers and keep accurate notes. What steps would you take to keep your dispatch queue organized? I would use a consistent prioritization system based on deadlines, status, and next action, update records immediately after every interaction, and schedule follow-ups before ending each task. I would also review aging requests regularly to identify blockers before they become urgent. How would you respond to an upset client whose service request has not yet been accepted? I would remain calm, listen carefully, confirm the relevant details, and provide a transparent status update without making unsupported promises. I would explain the next steps, actively continue outreach, and follow up at the agreed time so the client knows the request is being managed. How can operational dashboards improve dispatch performance? Dashboards can reveal acceptance rates, time to dispatch, pricing patterns, coverage gaps, and recurring causes of delays. I would use those insights to adjust outreach, flag territory issues, and share actionable trends with my manager and teammates. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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