[All remote jobs](https://jobicy.com/jobs.md)[![DataGrail logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/35efc72a-221.jpg)](https://jobicy.com/company/datagrail.md)[DataGrail](https://jobicy.com/company/datagrail.md) # Senior Customer Success Manager AI Summary DataGrail is seeking a Senior Customer Success Manager to guide customers through onboarding, adoption, retention, and strategic use of its privacy platform. The role combines customer success ownership with implementation coordination, privacy-domain advisory work, and cross-functional advocacy. The successful candidate will manage customer health, identify churn risks, lead mitigation plans, and build relationships with privacy, legal, security, and executive stakeholders. This position is well suited to an experienced SaaS customer success professional who understands privacy operations, GDPR, CCPA, and scalable onboarding practices.[Apply for this job](#job-application)[View company](https://jobicy.com/company/datagrail.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 150k–180k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished13 Nov 2026Apply before13 Dec 2026Listing views25Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### The Opportunity: Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. [DataGrail](https://jobicy.com/company/datagrail.md) has launched the first agentic privacy platform, and we’re entering a pivotal phase of growth as we scale toward the next stage of the business. As a Senior Customer Success Manager at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations. ### What You’ll Do: * Own the customer journey from onboarding through long-term success and retention. * Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones. * Drive platform adoption and customer value by helping organizations operationalize privacy best practices. * Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams. * Proactively monitor customer health, identify churn risks early, and drive resolution plans. * Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience. * Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability. * Advocate for customer needs and share actionable feedback to help shape product improvements ### What You’ll Bring: * Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles * Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA * Experience working with privacy platforms or related technologies, including tools like DataGrail * Strong project management and problem-solving skills with the ability to manage multiple customer priorities * Ability to build trusted relationships with both technical and business stakeholders * Clear communication skills and confidence working with customer leadership teams * Ability to proactively identify customer risks, drive adoption, and improve customer outcomes * Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges ### Bonus Points * Experience working with privacy, security, legal, or compliance teams * Familiarity with SaaS onboarding or implementation workflows * Experience supporting customers in fast-moving or highly regulated environments ### What Success Looks Like: ### Within 90 Days You’ll: * Develop a strong understanding of the DataGrail platform, privacy workflows, and customer use cases * Shadow onboarding and customer success engagements across a variety of accounts * Begin leading onboarding activities, customer training sessions, and proactive customer check-ins * Successfully onboard your first customers and help drive early adoption and platform value * Build strong working relationships across Customer Success, Solutions Architecture, Product, and Support * Start identifying customer risks, surfacing product feedback, and contributing to internal process improvements ### Within 180 Days You’ll: * Independently manage onboarding and ongoing success across your customer portfolio * Drive customer adoption, engagement, and long-term value realization * Proactively identify customer risks and lead retention or mitigation efforts * Build trusted relationships with customer stakeholders across privacy, legal, security, and operations teams * Contribute to onboarding best practices, playbooks, and scalable customer success processes * Share actionable customer feedback and insights to help influence product improvements ### Within 365 Days You’ll: * Serve as a trusted advisor across your customer portfolio, driving strong retention, satisfaction, and customer advocacy * Lead strategic customer conversations around privacy operations, adoption, and growth opportunities * Contribute to scalable onboarding, enablement, and customer success initiatives across the organization * Mentor newer team members and share best practices across the Customer Experience team * Demonstrate measurable impact on customer outcomes, operational efficiency, and product evolution The OTE compensation (salary + variable) range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state. All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change. Compensation Range $150,000—$180,000 USD ### About Us: DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales. Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can’t. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC. DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Show more [Apply now >](https://jobicy.com/jobs/161919-senior-customer-success-manager-24.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires senior-level ownership of a customer portfolio while navigating privacy, compliance, technical implementation, and retention risks. Success depends on translating complex privacy requirements into measurable customer outcomes across multiple stakeholder groups. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$165,000US market range (per year)$135k–$185k0$203.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses an OTE compensation range of $150,000 to $180,000 USD, including salary and variable compensation. The yearly cadence is inferred from the amount, US hiring scope, seniority, and full-time employment context rather than explicitly stated. A reasonable estimated US annual market range for a senior SaaS Customer Success Manager with privacy and implementation expertise is $135,000 to $185,000 USD. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[SaaS Onboarding](https://jobicy.com/jobs?search_keywords=SaaS%20Onboarding.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Customer Health Management](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Management.md)[Implementation Management](https://jobicy.com/jobs?search_keywords=Implementation%20Management.md)[Privacy Operations](https://jobicy.com/jobs?search_keywords=Privacy%20Operations.md)[GDPR](https://jobicy.com/jobs?search_keywords=GDPR.md)[CCPA](https://jobicy.com/jobs?search_keywords=CCPA.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[Churn Risk Mitigation](https://jobicy.com/jobs?search_keywords=Churn%20Risk%20Mitigation.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Executive Communication](https://jobicy.com/jobs?search_keywords=Executive%20Communication.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Sample interview questionsHow would you structure the first 90 days for a new enterprise customer adopting DataGrail?I would begin with discovery of the customer's privacy goals, current workflows, stakeholders, systems, and success metrics. I would create a jointly owned implementation plan with milestones, responsibilities, enablement sessions, and regular executive checkpoints. I would then monitor adoption signals and address blockers early to ensure the customer reaches meaningful value quickly. Describe how you would identify and manage a customer at risk of churn. I would combine quantitative indicators, such as declining usage or missed milestones, with qualitative feedback from stakeholder conversations. After diagnosing the root cause, I would align internal partners and the customer on a documented recovery plan with clear owners, dates, and success measures. I would maintain frequent communication and escalate strategically when executive sponsorship or product support is needed. How do GDPR and CCPA knowledge improve your effectiveness as a Customer Success Manager? Understanding privacy regulations helps me connect product capabilities to the customer's operational and compliance priorities. I can ask more relevant discovery questions, communicate credibly with legal and privacy teams, and guide customers toward practical workflows without presenting myself as legal counsel. This domain knowledge also helps surface risks and expansion opportunities earlier. How would you balance the needs of technical users, privacy teams, and executive sponsors? I would tailor communication to each audience while keeping all groups aligned around shared business outcomes. Technical users need implementation clarity, privacy teams need workflow and risk confidence, and executives need visibility into value, adoption, and strategic progress. A consistent success plan and recurring stakeholder reviews keep priorities transparent and prevent misalignment. Tell us about a process improvement you would introduce to scale onboarding across a growing customer base. I would analyze onboarding milestones, recurring blockers, time-to-value, and customer feedback to identify the highest-impact gaps. I would then standardize repeatable assets such as discovery templates, implementation plans, training materials, health indicators, and escalation playbooks. After piloting the improvement, I would measure its effect on onboarding duration, adoption, and customer satisfaction before scaling it. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Nov 13 New ### [Customer Support Coach – Integrations](https://jobicy.com/jobs/161946-customer-support-coach-integrations.md) What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. 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