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# Hardware Deployment Project Manager

AI Summary Gather AI is seeking a Hardware Deployment Project Manager to coordinate readiness for customer deployments of autonomous warehouse drones and camera systems. The role owns deployment schedules, hardware kits, shipping prerequisites, field escalations, RMA workflows, BOM accuracy, and configuration traceability. It requires close coordination with hardware engineering, technicians, Field Operations, Purchasing, suppliers, and implementation teams. The position is US-remote with recurring on-site work in Pittsburgh and travel to customer deployment sites. Strong hands-on hardware literacy, process-building ability, and cross-functional program ownership are central to success.[Apply for this job](#job-application)[View company](https://jobicy.com/company/gather-ai.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceDirectorPublished13 Nov 2026Apply before13 Dec 2026Listing views46Application actions1Application toolkit

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Opportunity details

## About this role.

About [Gather AI](https://jobicy.com/company/gather-ai.md)
Are you ready to build the future of supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining “on-time, in full” delivery.
If you’re looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We’re leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.
About the Team
Gather AI’s Hardware team designs, builds and supports the hardware behind our platform: autonomous inventory drones and camera systems that mount on customers’ material handling equipment (MHE). The team includes hardware engineers and technicians who work out of the Pittsburgh HQ. Hardware designs and builds new product implementations, reviews and repairs RMAs, and performs detailed analysis of field failures while Field Ops runs day-to-day customer site support.
About the role
Our robots are already working in customer warehouses, and every new deployment depends on the right hardware arriving built, configured and ready. In this role, you’ll own the hardware side of that: deployment readiness, field hardware escalations and returns, and accurate documentation of deployment configurations and bill of materials (BOMs) across Hardware programs. This is an ownership role and much of the processes behind it are yours to build collaboratively with Hardware leadership. As our Hardware Deployment & Development Coordinator, you’ll be the hardware team’s hub between development and field operations: making sure each deployment’s hardware is ready on time, owning how we handle field hardware issues and returns, and keeping our bills of materials and fleet configurations accurate across all our hardware programs. You’ll report to our Director of Hardware and work closely with engineers, technicians, Field Ops, Purchasing and customer implementation teams.
What you’ll do

* Own hardware readiness for each customer deployment: build schedules, kit lists, parts status, shipping and site prerequisites.
* Be on site for installs and go-lives as the hardware liaison lead, then hand off cleanly to Field Ops.
* Own tier-2 hardware escalations: triage, route to the right technician or engineer, and close the loop.
* Own our RMA process: intake, disposition, failure analysis coordination and trend reporting back to engineering and suppliers.
* Own BOM accuracy and configuration management across programs, including revision control and serial/config traceability.
* Build and document the processes behind the work, including the readiness checklist, RMA workflow and configuration control.
* Plan development builds and test assets with engineering and the technicians, and turn field findings into engineering action.
* Coordinate development builds, test assets and technician schedules, and turn field findings into engineering action.
* Give Purchasing a clear demand plan and flag long-lead and single-source risks early.

What you bring

* You’ve owned hardware readiness for deployments, production launches or NPI builds end to end —, covering schedules, kits, parts and handoffs — and kept other teams moving toward the date without direct authority.
* You’ve owned the record of what hardware is built and implemented: BOMs and revisions, configurations and change control, or RMA processes. Ideally you’ve build one of these, not just owned it.a BOM or configuration record, an inventory system or an RMA process.
* You can read assembly and part drawings, electrical schematics, and understand critical to quality callouts. drawings and harness pinouts, and you’re comfortable getting hands-on to troubleshoot hardware.
* You can take a field escalation from first report to resolution and keep everyone informed along the way.
* You’re detail-oriented, agile and adaptable and adapt quickly when plans change.

Nice to have

* Experience in warehouse, material handling or forklift environments.
* Robotics or autonomous-vehicle deployment experience.
* Experience working with suppliers or contract manufacturers on ECOs or recurring defects.Experience coordinating with suppliers or contract manufacturers.
* Experience with Document Control, Good Documentation Practices, and Good Manufacturing Practices.

Location Pittsburgh, PA (on site) or remote in the US. About one week a month on site in Pittsburgh; when a customer deployment is active, travel to that site takes priority. Eastern time zone is a plus.
How we hire A recruiter conversation, a conversation with the hiring manager, a practical deployment-planning exercise, and a final round with the team. We’ll tell you before each step whether AI tools are welcome.

Show more

[Apply now >](https://jobicy.com/jobs/162047-hardware-deployment-project-manager.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis role combines program management with technical hardware operations, field troubleshooting, configuration control, and supply-risk planning. The successful candidate must independently establish scalable processes while coordinating time-sensitive deployments across several teams.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Highly competitive$120,000US market range (per year)$100k–$140k0$154k

AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. The yearly period and USD market estimate are inferred from the full-time US hardware deployment project-management scope, technical ownership, travel requirements, and cross-functional responsibility.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Hardware deployment management](https://jobicy.com/jobs?search_keywords=Hardware%20deployment%20management.md)[Project scheduling](https://jobicy.com/jobs?search_keywords=Project%20scheduling.md)[Bill of materials management](https://jobicy.com/jobs?search_keywords=Bill%20of%20materials%20management.md)[Configuration management](https://jobicy.com/jobs?search_keywords=Configuration%20management.md)[RMA process management](https://jobicy.com/jobs?search_keywords=RMA%20process%20management.md)[Field escalation triage](https://jobicy.com/jobs?search_keywords=Field%20escalation%20triage.md)[New product introduction](https://jobicy.com/jobs?search_keywords=New%20product%20introduction.md)[Hardware troubleshooting](https://jobicy.com/jobs?search_keywords=Hardware%20troubleshooting.md)[Electrical schematic reading](https://jobicy.com/jobs?search_keywords=Electrical%20schematic%20reading.md)[Assembly drawing interpretation](https://jobicy.com/jobs?search_keywords=Assembly%20drawing%20interpretation.md)[Supplier coordination](https://jobicy.com/jobs?search_keywords=Supplier%20coordination.md)[Demand planning](https://jobicy.com/jobs?search_keywords=Demand%20planning.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Cross-functional leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20leadership.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md)

Sample interview questionsHow would you create a hardware-readiness plan for a customer deployment?I would begin with the deployment date, site requirements, and approved hardware configuration. I would create a milestone plan covering BOM validation, parts availability, build capacity, test completion, shipment timing, installation prerequisites, and Field Ops handoff. I would assign owners, track risks such as long-lead parts, and use a readiness checklist with clear go/no-go criteria.

How do you maintain BOM and configuration accuracy across multiple hardware programs?

I use controlled revision records, clear engineering change workflows, and serial-number or configuration traceability for each deployed unit. I ensure that released BOMs are the only versions used for procurement and builds, document deviations, and regularly reconcile physical inventory and deployment records against the configuration baseline.

Describe your approach to handling a tier-2 field hardware escalation.

I first capture a structured problem report, including symptoms, site conditions, device serial numbers, logs, photos, and recent configuration changes. I triage severity and customer impact, route the issue to the appropriate technician or engineer, communicate status and next steps, and document the final disposition. I then review recurring issues for corrective actions involving design, supplier quality, documentation, or training.

What would you do if a critical component became unavailable shortly before a planned deployment?

I would immediately confirm available inventory, supplier lead times, approved alternates, and the impact on the deployment configuration. I would present options such as reallocating stock, expediting supply, qualifying an alternative through engineering, or adjusting the deployment sequence. Throughout the process, I would maintain transparent communication with Purchasing, Engineering, Field Ops, and the customer implementation team.

How do you lead cross-functional work when you do not have direct authority over the contributors?

I establish a shared plan with explicit deliverables, owners, dependencies, and decision dates. I make progress visible through concise status reviews and risk logs, resolve blockers quickly, and connect each task to the customer deployment outcome. Building trust through accurate information, reliable follow-through, and early escalation is essential for keeping teams aligned.

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