[All remote jobs](https://jobicy.com/jobs.md)[![Ethos logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/2f0e35a31b36-221.webp)](https://jobicy.com/company/ethos.md)[Ethos](https://jobicy.com/company/ethos.md) # Mission Success Manager — Navy Accounts AI Summary Ethos is hiring a Mission Success Manager to manage the full customer lifecycle for strategic U.S. Navy accounts. The role covers SaaS onboarding, implementation, training, customer health, executive business reviews, renewals, and adoption expansion. The successful candidate will work across complex Department of the Navy stakeholders while coordinating technical, product, content, and sales teams. This fully remote position requires U.S. citizenship and includes up to 30% travel, with Navy-domain familiarity and security clearance preferred.[Apply for this job](#job-application)[View company](https://jobicy.com/company/ethos.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 100k–125k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished13 Nov 2026Apply before13 Dec 2026Listing views48Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Ethos](https://jobicy.com/company/ethos.md) Ethos is an AI-enabled human readiness platform that identifies and addresses knowledge gaps before they become operational failures. We can quantify skills and competencies critical to an organization, assess the proficiency of a team, and modernize training programs to enable active interventions for individual students, trainers or courses. As a well-funded Series A startup ($40M+ raised), we are trusted by over 150 enterprise customers across sectors including the defense, life sciences, manufacturing, supply chain, and professional sports. About the role The Mission Success Manager is critical to our mission of combining learning, performance, and outcomes in one unified platform to optimize human readiness. You’ll own the full customer lifecycle for a portfolio that includes one of Ethos’s largest and most strategic customers, from onboarding and implementation through executive business reviews, renewals, and expansion. You’ll build trusted relationships with leaders across fleet commands, TYCOMs, and program offices, and serve as the voice of your customers inside Ethos. The ideal candidate is self-driven, curious, and determined, and can manage several customers at different stages of their rollouts with ease. You’re passionate about discovering a use case’s ROI and sharing those stories across teams to scale its impact. You’ll also raise the bar for the team by mentoring Mission Success Managers and shaping the playbooks we use to deliver readiness outcomes. The role is fully remote. Preferred: Location near major Naval installations and an active or former security clearance. Job responsibilities: * Serve as the primary point of contact for customer-facing activities, ensuring customers achieve measurable readiness outcomes through effective use-case discovery, implementation, training, and support. * Coordinate with internal teams (technical, content, product, sales) to ensure project requirements are met on time and within scope. * Act as a trusted advisor to DON customers, delivering best practices, guidance, and strategic recommendations that align with their readiness goals. * Deliver data-driven quarterly business reviews demonstrating how our platform optimizes human performance and directly contributes to customer outcomes. * Analyze customer engagement and platform usage regularly to identify readiness gaps and deliver solutions based on internal and industry best practices. * Proactively engage customers to ensure they maximize their readiness potential through effective use of our platform. * Advocate for customers by leading internal teams and projects to address readiness challenges and specific customer needs. * Monitor customer health, identify risk factors impacting readiness outcomes, develop success plans, and deliver actionable recommendations. * Identify opportunities for expanding platform adoption based on customer readiness gaps, usage patterns, and success plan objectives. * Develop and execute strategies to ensure timely renewals by clearly demonstrating the platform’s impact on performance outcomes. * Prioritize and drive timely resolution of customer inquiries with the understanding that every interaction affects mission-critical readiness. * Gather regular customer feedback to continuously improve our platform’s ability to enhance human capability. Propose new ideas to improve the customer experience and readiness outcomes for our DON customers. Qualifications Basic Qualifications: * Up to 30% travel * 2-4 years of experience in Customer Success, partnership management, and/or project management * 2-4 years of experience working with internal or external customers on SaaS product implementation via customer success, support, and/or consulting * Must be authorized to work in the U.S. as a U.S. citizen * Experience navigating relationships with complex organizations with multiple levels of stakeholders and complex business processes * Strong interpersonal skills with the ability to build relationships and deal effectively with challenges as they come up * Experience with and/or proven passion for learning and educational software * Incredibly organized, proactive, and impeccable attention to detail * Experience analyzing data, trends, and client information to identify product or service growth opportunities * Strong navigation and operation of Microsoft Office suite/Google tools Preferred Qualifications: * BS/BA degree from a 4-year college or university * Strong verbal and written communication skills and technical aptitude * Fast learner who can understand and articulate technology at any level * Demonstrated technical support and problem-solving abilities * Proficient in Google and Microsoft suite of products * An agile learner with new technologies (g., in-house AI tools) * Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up * Experience managing organizational change during system implementations and platform migrations * Familiar with Naval operations, commands, and training requirements * Active or former security clearance * Located in the vicinity of major Naval installations or facilities Compensation & Benefits Competitive base salary based on location and experience with significant equity upside * Base salary range $100,000-$125,000 + variable compensation. Salary and title will be determined based on total experience. * Subsidized health insurance, 401(k), life insurance, and a cell phone stipend Show more [Apply now >](https://jobicy.com/jobs/162069-mission-success-manager-navy-accounts.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines strategic account ownership, implementation delivery, adoption analytics, and renewal responsibility for mission-critical Navy customers. Success requires independently navigating complex stakeholder structures and translating platform outcomes into measurable readiness value. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$112,500US market range (per year)$95k–$130k0$143k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of USD 100,000 to USD 125,000, with variable compensation separate from base pay. The annual cadence is inferred from the compensation scale and the US full-time customer-success context. Estimated US market base pay for a customer success manager supporting strategic enterprise or public-sector accounts is approximately USD 95,000 to USD 130,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[SaaS Implementation](https://jobicy.com/jobs?search_keywords=SaaS%20Implementation.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[Executive Business Reviews](https://jobicy.com/jobs?search_keywords=Executive%20Business%20Reviews.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Customer Health Monitoring](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Monitoring.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft%20Office.md)[Google Workspace](https://jobicy.com/jobs?search_keywords=Google%20Workspace.md)[Naval Operations](https://jobicy.com/jobs?search_keywords=Naval%20Operations.md) Sample interview questionsHow would you build trust with stakeholders across Navy commands, TYCOMs, and program offices?I would begin by mapping stakeholders, their readiness objectives, decision authority, and communication preferences. I would establish a regular operating cadence, document mutually agreed success measures, and consistently follow through on commitments. Clear escalation paths and outcome-focused updates would help sustain trust across the organization. How would you demonstrate the value of Ethos during a quarterly business review? I would connect platform usage, proficiency data, and engagement trends to the customer's defined readiness outcomes. The review would highlight progress, risks, completed interventions, and prioritized recommendations for the next quarter. I would tailor the narrative to executive goals while providing operational detail for program owners. Describe your approach to identifying a customer at risk of non-renewal. I would monitor adoption levels, engagement trends, unresolved support issues, stakeholder participation, and progress against agreed success plans. After identifying risk signals, I would validate the root cause with the customer and internal teams, then create a time-bound recovery plan with owners, milestones, and executive visibility where appropriate. How do you manage multiple implementations and customers at different lifecycle stages? I use a structured portfolio view with clear milestones, health indicators, renewal dates, dependencies, and next actions for every account. I prioritize work based on customer impact, urgency, and delivery risk, while maintaining predictable communication cadences. This approach makes it easier to escalate blockers early and protect critical commitments. How would you handle a customer request that requires coordination across product, technical, content, and sales teams? I would clarify the customer outcome, scope, urgency, and success criteria before aligning internal owners. I would communicate a shared plan with responsibilities, timelines, and decision points, then keep the customer informed through concise status updates. If trade-offs are required, I would present options grounded in readiness impact and business value. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Ethos logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/2f0e35a31b36-221.webp) Ethos Nov 13 New ### [Senior Mission Success Manager — Navy Accounts](https://jobicy.com/jobs/162074-senior-mission-success-manager-navy-accounts.md) About EthosEthos is an AI-enabled human readiness platform that identifies and addresses knowledge gaps before they become operational failures. 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