[All remote jobs](https://jobicy.com/jobs.md)[![Ethos logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/2f0e35a31b36-221.webp)](https://jobicy.com/company/ethos.md)[Ethos](https://jobicy.com/company/ethos.md) # Senior Mission Success Manager — Navy Accounts AI Summary Ethos is hiring a Senior Mission Success Manager to own post-sale outcomes for strategic U.S. Navy and Department of War customer accounts. The role manages the full enterprise customer lifecycle, including implementations, adoption, executive reviews, renewals, churn mitigation, and expansion. The manager will work with senior military stakeholders, internal product and engineering teams, and sales partners to improve readiness outcomes through Ethos's learning platform. This fully remote position requires U.S. citizenship, relevant DoW experience, strong SaaS customer-success expertise, and up to 30% travel. The role also includes mentoring Mission Success Managers and developing scalable customer-success playbooks.[Apply for this job](#job-application)[View company](https://jobicy.com/company/ethos.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 125k–150k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished13 Nov 2026Apply before13 Dec 2026Listing views35Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Ethos](https://jobicy.com/company/ethos.md) Ethos is an AI-enabled human readiness platform that identifies and addresses knowledge gaps before they become operational failures. We can quantify skills and competencies critical to an organization, assess the proficiency of a team, and modernize training programs to enable active interventions for individual students, trainers or courses. As a well-funded Series A startup ($40M+ raised), we are trusted by over 150 enterprise customers across sectors including the defense, life sciences, manufacturing, supply chain, and professional sports. About the role The Senior Mission Success Manager is critical to our mission of combining learning, performance, and outcomes in one unified platform to optimize human readiness. You’ll own the full customer lifecycle for a portfolio that includes one of Ethos’s largest and most strategic customers, from onboarding and implementation through executive business reviews, renewals, and expansion. You’ll build trusted relationships with leaders across fleet commands, TYCOMs, and program offices, and serve as the voice of your customers inside Ethos. The ideal candidate is self-driven, curious, and determined, and can manage several customers at different stages of their rollouts with ease. You’re passionate about discovering a use case’s ROI and sharing those stories across teams to scale its impact. You’ll also raise the bar for the team by mentoring Mission Success Managers and shaping the playbooks we use to deliver readiness outcomes. The role is fully remote. Preferred: Location near major Naval installations and an active or former security clearance. Job responsibilities: * Own post-sale success across your portfolio, serving as the primary point of contact and ensuring customers achieve measurable readiness outcomes through use-case discovery, implementation, training, and support. * Build and maintain executive-level relationships with leaders across fleet commands, TYCOMs, and program offices, and speak credibly about how secure, compliant capabilities give service members back time and bandwidth. * Maintain a deep understanding of the command hierarchy of the military branches and the needs, opportunities, and challenges specific to the DoW, using it to advance adoption and surface new, high-value use cases. * Act as a trusted advisor to customer leadership, delivering best practices, guidance, and strategic recommendations that align with their readiness goals. * Develop joint success plans and change management strategies with customers to drive adoption of high-value use cases across enterprise rollouts. * Lead data-driven quarterly and executive business reviews for senior DoW stakeholders, demonstrating how our platform optimizes human performance and directly contributes to mission outcomes. * Analyze customer engagement, platform usage, and readiness data to identify gaps, quantify ROI, and share success stories across teams to scale impact. * Monitor account health, identify churn risk early, and lead the mitigation plans that eliminate it. * Own the renewal strategy for your portfolio and partner with Sales to identify and close expansion opportunities based on readiness gaps, usage patterns, and success plan objectives. * Partner with Sales and our content development services team to make Ethos a core part of each customer’s training strategy. * Work closely with Product, Engineering, and Customer Support to track product releases and paths to deployment across commercial and classified networks. * Advocate for customers internally by leading cross-functional teams and projects to resolve readiness challenges and feed customer insight into the product roadmap. * Mentor Mission Success Managers and help build the playbooks, processes, and best practices our team uses to scale. * Prioritize and drive timely resolution of customer escalations, with the understanding that every interaction affects mission-critical readiness. Qualifications Basic Qualifications: * Up to 30% travel * 5+ years of experience in Customer Success, account management, or solutions engineering in a SaaS environment * Proven track record owning enterprise SaaS implementations, renewals, and expansions for a portfolio of strategic accounts * Experience working for or with the DoW, including navigating command hierarchy and multiple levels of stakeholders * Must be authorized to work in the U.S. as a U.S. citizen * Strong communication skills and technical aptitude, with a track record of creating and delivering presentations to senior DoW stakeholders * Fresh ideas on user adoption and churn mitigation, backed by results * Experience analyzing data, trends, and client information to identify product/service growth opportunities * Experience with and/or proven passion for learning and educational software * Incredibly organized, proactive, and impeccable attention to detail * A self-starter who takes the initiative to get things done * Strong navigation and operation of Microsoft Office suite/Google tools Preferred Qualifications: * BS/BA degree from a 4-year college or university * Active or former security clearance * Experience working with DevSecOps partners and deploying software in secure or classified DoW environments * Experience mentoring or coaching Customer Success or Mission Success team members Compensation & Benefits Competitive base salary based on location and experience with significant equity upside * Base salary range $125,000-$150,000 + variable compensation. Salary and title will be determined based on total experience. * Subsidized health insurance, 401(k), life insurance, and a cell phone stipend Show more [Apply now >](https://jobicy.com/jobs/162074-senior-mission-success-manager-navy-accounts.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior strategic-account role involving mission-critical government customers, complex enterprise deployments, and high-stakes renewals. Success requires fluency in military stakeholder structures, SaaS adoption, data-driven value realization, and cross-functional leadership. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$137,500US market range (per year)$125k–$165k0$181.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer explicitly states a base salary range of USD 125,000 to USD 150,000 per year; the annual cadence is inferred from the professional U.S. base-pay amount and role context. A reasonable estimated U.S. market range for a senior enterprise customer-success leader supporting defense accounts is USD 125,000 to USD 165,000 annually, excluding variable compensation and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise Customer Success](https://jobicy.com/jobs?search_keywords=Enterprise%20Customer%20Success.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[SaaS Implementation](https://jobicy.com/jobs?search_keywords=SaaS%20Implementation.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Executive Business Reviews](https://jobicy.com/jobs?search_keywords=Executive%20Business%20Reviews.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Churn Mitigation](https://jobicy.com/jobs?search_keywords=Churn%20Mitigation.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Military Stakeholder Management](https://jobicy.com/jobs?search_keywords=Military%20Stakeholder%20Management.md)[Department of War Experience](https://jobicy.com/jobs?search_keywords=Department%20of%20War%20Experience.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Cross-functional Leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20Leadership.md)[Security Clearance](https://jobicy.com/jobs?search_keywords=Security%20Clearance.md) Sample interview questionsHow have you managed a strategic enterprise account from implementation through renewal and expansion?I establish a joint success plan early, define measurable business outcomes, and align executive stakeholders on milestones and responsibilities. I monitor adoption and account-health indicators throughout the lifecycle, use regular business reviews to demonstrate value, and identify expansion opportunities only when they directly support the customer's objectives. How would you build credibility with Navy and DoW stakeholders? I would first learn the command structure, mission priorities, operating constraints, and security requirements affecting each stakeholder group. I would communicate in outcome-focused terms, connect platform capabilities to readiness goals, follow through consistently on commitments, and ensure recommendations are practical within the customer's environment. Describe your approach to identifying and mitigating churn risk in a complex SaaS account. I combine quantitative signals, such as declining usage or incomplete rollout milestones, with qualitative feedback from champions and executive sponsors. Once risk is identified, I document the root cause, align an action plan with the customer and internal teams, set clear ownership and deadlines, and track progress until value is restored. How do you use data in executive business reviews? I focus on a concise narrative that links engagement, proficiency, adoption, and operational metrics to the goals established in the success plan. I highlight achievements, unresolved gaps, ROI evidence, and prioritized next actions so leaders can make informed decisions and sustain sponsorship. How would you coordinate a deployment involving Product, Engineering, Support, and Sales in a secure environment? I would create a shared implementation plan with technical dependencies, security requirements, deployment milestones, escalation paths, and accountable owners. I would run regular cross-functional check-ins, communicate customer impact clearly, and keep stakeholders aligned on risks, release timing, and the path to adoption. 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