[All remote jobs](https://jobicy.com/jobs.md)[![Anima logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/7f1b341a6771-221.webp)](https://jobicy.com/company/anima.md)[Anima](https://jobicy.com/company/anima.md) # Implementation Specialist AI Summary Anima is hiring an Implementation Specialist to lead SaaS onboarding for UK GP practices from kick-off through go-live and early support. The role combines customer discovery, workflow configuration, practical training, hypercare, and handover to Support and Customer Success. This is an early implementation-team position supporting rapid growth, with a goal of getting most practices live in their first week. The specialist will also create repeatable implementation assets, including playbooks, webinars, and training materials. Healthcare experience is not required, but prior customer-facing SaaS onboarding, implementation, or training experience is essential.[Apply for this job](#job-application)[View company](https://jobicy.com/company/anima.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryGBP 65k–90k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished14 Nov 2026Apply before14 Dec 2026Listing views39Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the medical knowledge and clinicians were there. It was the system that failed: the way information moved, decisions got routed, and fragmented teams and data turned solvable problems into tragedy. I started [Anima](https://jobicy.com/company/anima.md) to change that. Our mission is human wellbeing, and we believe personalised medicine will transform it. Our founding insight is that getting there requires a system that learns continuously from care and its outcomes, optimising for human wellbeing. Building that learning engine is the opportunity at the heart of Anima. We’re now in 1,000+ clinics across 5 product lines, serving more than 25% of the UK population. We are cash flow positive, growing fast, and have a tight crew of ~45 people who care deeply for each other and the mission. Everyone has real ownership and a voice in decisions. Multiple trillion-dollar companies will be built in healthcare over the next two decades. We intend to be one of them. If you want to work on problems where the stakes are high, you belong at Anima. Your work here will save lives. — Shun £65k–£90k base, plus equity UK remote, UK working hours, with occasional UK customer visits ### The role Help GP practices make a confident start with Anima. Last quarter, we onboarded 131 practices. We’re building a dedicated Implementation team to support that growth, and you’ll be one of its first members. You’ll own each implementation from kick-off through go-live and early support, helping practice teams build the skills and confidence to use Anima independently. You’ll also help shape how we implement: improving workflows, developing training and building a playbook that works across hundreds of practices. ### What you’ll do * Own implementations from start to finish. Coordinate kick-off, configuration and go-live, aiming to get most practices live within their first week. * Make Anima work for each practice. Understand how their team operates and configure workflows around their needs. * Teach people to use it confidently. Run clear, practical training for clinicians and practice teams, adapting your approach to different levels of technical confidence. * Build confidence beyond go-live. Develop practice super users, provide 1–2 weeks of hypercare and hand over cleanly to Support and Customer Success. * Make great implementation repeatable. Create reusable training and group webinars. Use feedback from customers, Support and CS to solve recurring problems at their source. ### What you’ll bring * SaaS experience. You’ve worked directly with customers on a SaaS product in onboarding, implementation or training. * Strong teaching and communication skills. You can make something unfamiliar feel manageable and check that people can put it into practice. * Patience and adaptability. You respond thoughtfully when someone is struggling or their priorities change. * Practical problem-solving. You learn products quickly and can work out why a workflow isn’t delivering the intended result. * Ownership and organisation. You can keep several implementations moving while making the next steps clear to everyone involved. Healthcare experience isn’t required—we’ll help you learn primary care. Experience creating training videos, guides or webinars would be useful. ### What we offer Anima should be where you do your life’s best work. We support that with: * Time off: 25 days’ annual leave plus 8 UK public holidays, with flexible additional time off. * Health cover: private medical, dental, vision and mental health insurance. * Parental leave: 12 weeks’ maternity leave at full pay, rising to 24 weeks after two years; 4 weeks’ paternity leave at full pay. * Pension: 4% employer contributions, with salary sacrifice and 100% of the employer National Insurance savings passed on to you. * Learning: £1,000 annual budget for your development. * Fitness: gym subscription matching up to £50 per month. * Equipment: a high-spec MacBook and a home office budget. * Time together: two full-team off-sites each year, previous destinations include Mykonos and Mexico. * Farringdon office: a beautiful new London HQ, with most of the team together at least twice a week. Everyone is welcome at Anima. We strongly believe in building a diverse and inclusive team. If you’re excited by our mission and believe you could do this work well, we’d love to hear from you, even if your experience doesn’t match every point above. If adjustments would help you participate fully in the interview process, please let us know. Show more [Apply now >](https://jobicy.com/jobs/162111-implementation-specialist-4.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires managing multiple fast-moving implementations while adapting workflows and training to varied levels of technical confidence. Success depends on independently resolving practical adoption issues in a high-stakes healthcare setting. ## Salary analysis Estimated compensation compared with the broader UK market for similar roles. Estimated job median (per year)Highly competitive£77,500UK market range (per year)£60k–£85k0£93.50k AI insightThe employer explicitly states a yearly base salary range of £65,000–£90,000, with equity offered separately. The midpoint is £77,500 per year. Estimated UK market compensation for a SaaS implementation specialist with comparable customer-facing ownership is £60,000–£85,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS implementation](https://jobicy.com/jobs?search_keywords=SaaS%20implementation.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Workflow configuration](https://jobicy.com/jobs?search_keywords=Workflow%20configuration.md)[Customer training](https://jobicy.com/jobs?search_keywords=Customer%20training.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Project coordination](https://jobicy.com/jobs?search_keywords=Project%20coordination.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[User adoption](https://jobicy.com/jobs?search_keywords=User%20adoption.md)[Webinar delivery](https://jobicy.com/jobs?search_keywords=Webinar%20delivery.md)[Training content creation](https://jobicy.com/jobs?search_keywords=Training%20content%20creation.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Healthcare technology](https://jobicy.com/jobs?search_keywords=Healthcare%20technology.md) Sample interview questionsHow would you structure the implementation of a new GP practice that needs to go live within its first week?I would begin with a focused kick-off to confirm goals, users, current workflows, decision-makers, and risks. I would then configure the essential workflow, provide role-based training, define success checks for go-live, and schedule a short hypercare plan with clear escalation paths. Tell us how you would adapt training for clinicians and practice staff with different levels of technical confidence. I would tailor training by role and confidence level, using real scenarios rather than feature-heavy demonstrations. I would combine concise live sessions with simple reference materials, give participants hands-on practice, and validate understanding through tasks and follow-up questions. What would you do if a customer said the configured workflow was not producing the intended result? I would first clarify the intended outcome and reproduce the issue using the customer's process. I would identify whether the cause is configuration, process design, user understanding, or a product limitation, then communicate a practical next step and document any product feedback. How would you manage several implementations at the same time without losing customer confidence? I would maintain a visible implementation plan for every customer with owners, milestones, dependencies, and next actions. Regular proactive updates, consistent meeting cadences, and early risk escalation would ensure customers always understand progress and what is needed from them. How would you turn feedback from implementations into a scalable operating model? I would identify recurring questions, bottlenecks, and configuration patterns across implementations. I would convert validated solutions into reusable checklists, templates, training videos, webinar content, and playbook updates, then measure whether those changes reduce time to go-live and support demand. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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