[All remote jobs](https://jobicy.com/jobs.md)[![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg)](https://jobicy.com/company/customer-io.md)[Customer.io](https://jobicy.com/company/customer-io.md) # Account Manager, AMER AI Summary Customer.io is hiring a remote Account Manager to own renewals, expansion, and churn mitigation across a portfolio of mid-market and enterprise accounts in North America. The role carries direct commercial responsibility, including pipeline forecasting, CRM discipline, account strategy, and complex negotiations. Candidates need SaaS account management or sales experience, preferably with ownership of a revenue target and a substantial mid-market book of business. The position partners closely with Customer Success, Sales, Legal, and Finance while using usage and health data to identify growth opportunities. The role is limited to candidates located in the United States or Canada.[Apply for this job](#job-application)[View company](https://jobicy.com/company/customer-io.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 90k–90k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceOpen levelPublished14 Nov 2026Apply before14 Dec 2026Listing views30Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About[Customer.io](https://jobicy.com/company/customer-io.md) Over 9,000 companies, from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.[Customer.io](http://customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. ### About the role Hi, I’m Tijani Jackson, Manager of Account Management at[Customer.io](http://customer.io), and I’m looking for an Account Manager to join our North America’s Team. This is a revenue ownership role – you’ll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You’ll be part of a tight-knit team and a key commercial voice for the accounts you own. This role is open to candidates based in the US or Canada only. ### What we value * Commercial ownership: you treat your book of business like it’s yours, because it is. You spot opportunities and challenges early, bring thoughtful recommendations to your manager, and take accountability for results * Forecasting discipline and data-driven decision-making, not gut feel * Multi-threaded relationships — you build trust across the org, not just with one champion * Expansion through value, not feature gates or mechanical levers * Close partnership with Customer Success — you see CS as a collaborator, not a handoff ### What you’ll do * Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation * Drive growth by helping customers adopt[Customer.io](http://customer.io) more strategically, identifying new use cases and articulating ROI clearly * Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology, maintaining strong CRM hygiene and reliable pipeline data * Proactive pipeline generation and multi-threaded relationships – you actively uncover growth opportunities and build trust as a commercial advisor across the org, not just with one champion * Partner closely with Customer Success on account health and with Sales on expansion deals * Own commercial negotiations, navigate objections and complex deal cycles, and drive renewals and expansions to close, partnering with Legal, Finance, and other internal teams as needed ### What we’re looking for * 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred) * Experience managing $5m ARR, predominantly in the MM space * Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation * A forecasting methodology you can walk through clearly — it doesn’t need to be a named framework, just logic you own * Comfortable pulling usage data, tracking health scores, and building your own dashboards * Strong communicator — clear and persuasive with both technical and non-technical stakeholders * Based in the US or Canada ### Compensation & Benefits We believe in transparency. Starting salary for this role is $90,000 base + $39,000 variable = $129,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ### Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * 30-minute video call with a Recruiter * 45-minute video call with the Hiring Manager * Take-Home Assignment * 1-hour Assignment Review Call with the team All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. ### Join us! Check out our[careers page](https://customer.io/careers/) for more information about why you should[come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. Show more [Apply now >](https://jobicy.com/jobs/162119-account-manager-amer.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a commercially accountable SaaS role requiring ownership of renewals, expansions, forecasting accuracy, and complex stakeholder relationships. Success depends on both analytical rigor and persuasive executive-level communication. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$90,000US market range (per year)$85k–$115k0$126.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer explicitly states a $90,000 base salary and separately lists $39,000 in variable compensation for $129,000 OTE. The annual cadence is inferred from the full-time North American SaaS role and the stated base-pay amount. Estimated market base salary for a mid-market and enterprise SaaS Account Manager in the US is $85,000-$115,000 per year, excluding variable compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[SaaS Sales](https://jobicy.com/jobs?search_keywords=SaaS%20Sales.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Customer Expansion](https://jobicy.com/jobs?search_keywords=Customer%20Expansion.md)[Revenue Forecasting](https://jobicy.com/jobs?search_keywords=Revenue%20Forecasting.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md)[CRM Hygiene](https://jobicy.com/jobs?search_keywords=CRM%20Hygiene.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Commercial Negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20Negotiation.md)[Customer Success Collaboration](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Collaboration.md)[Churn Mitigation](https://jobicy.com/jobs?search_keywords=Churn%20Mitigation.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Dashboard Building](https://jobicy.com/jobs?search_keywords=Dashboard%20Building.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Value Selling](https://jobicy.com/jobs?search_keywords=Value%20Selling.md) Sample interview questionsHow do you build a renewal forecast for a portfolio of mid-market and enterprise accounts?I segment accounts by renewal date, contract value, adoption level, health indicators, stakeholder engagement, and identified risks or expansion potential. I define clear forecast stages with evidence requirements, review them regularly, and document next actions and confidence levels in the CRM. Describe how you identify an expansion opportunity based on customer value rather than product feature gates. I start with the customer's business goals and usage patterns, then identify gaps where broader adoption or a new workflow could improve outcomes. I quantify the expected impact, align relevant stakeholders, and present a recommendation tied to measurable ROI rather than simply proposing more features. How would you handle a renewal where the executive sponsor is disengaged and usage has declined? I would diagnose the reasons for declining adoption through product data and conversations with active users, then create a recovery plan with Customer Success. I would re-establish executive alignment around outcomes, communicate risks transparently, and agree on a time-bound plan before entering commercial negotiations. What metrics do you monitor to assess account health and renewal risk? I monitor product usage trends, adoption of key workflows, engagement across stakeholder groups, support activity, outstanding issues, NPS or sentiment signals, contract timing, and progress against agreed business outcomes. I combine these signals rather than relying on one health score. How do you manage complex commercial negotiations involving Legal, Finance, Sales, and Customer Success? I align internal teams early on commercial objectives, negotiation boundaries, and account context. During the process, I maintain a clear action log, communicate decision points promptly, and keep the customer focused on mutual value while resolving contractual or financial issues efficiently. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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