[All remote jobs](https://jobicy.com/jobs.md)[![ŌURA logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/011c99434cd6-221.webp)](https://jobicy.com/company/oura.md)[ŌURA](https://jobicy.com/company/oura.md) # Logistics Specialist, Fulfillment AI Summary ŌURA is hiring a Logistics Specialist to manage D2C and B2B order execution across its Americas fulfillment network. The role investigates fulfillment exceptions, coordinates order actions with warehouse partners, and protects shipping SLAs through accurate issue resolution. It also supports operational reporting, root-cause analysis, process improvements, and launch readiness. The specialist will coordinate UAT and end-to-end testing across ecommerce, NetSuite, WMS, EDI, shipping, returns, and customer-notification workflows. Success requires strong prioritization, cross-functional communication, and hands-on order-management systems experience.[Apply for this job](#job-application)[View company](https://jobicy.com/company/oura.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 79,900–110k / yrDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceOpen levelPublished14 Nov 2026Apply before14 Dec 2026Listing views35Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Our mission at [ŌURA](https://jobicy.com/company/oura.md) is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We’ve helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living [our values](https://ouraring.com/about-us) and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We are seeking a Logistics Specialist to support day-to-day D2C and B2B order execution across our Americas fulfillment network. This role partners with the warehouse and internal teams to keep D2C fulfillment moving, protect SLAs, and solve issues that prevent orders from shipping. ### What You Will Do: * Order Execution & Fulfillment Management * Monitor D2C and B2B/Commercial order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA. * Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies; drive each issue to resolution. * Coordinate with the warehouse to cancel, prioritize, release, or rework orders, including D2C replacements and urgent shipments. * Resolve ERP, WMS, and EDI fulfillment errors; maintain accurate order records and escalate recurring or time-sensitive issues. * Performance & Process Improvement * Track open and aging orders, on-time shipping performance, and exception trends across D2C and Commercial channels. * Partner with the warehouse, Commercial, Member Care, and Systems teams to address root causes and improve SOPs, trackers, and handoffs. * Launch & Testing Support * Support D2C/B2B launches, new markets, commercial partnerships, product or packaging initiatives, and other cross-functional operational programs. * Coordinate end-to-end testing and UAT across ecommerce, NetSuite, 3PL/WMS, shipping, returns, and customer-notification workflows; manage test orders, defects, and signoff status. * Track launch dependencies and risks, support launch-day monitoring and post-launch hypercare, and transition new workflows into steady-state SOPs. This is a remote US role with a slight preference for candidates based in San Francisco. ### What you’ll bring * 3+ years of hands-on logistics, order management, or fulfillment experience. * Experience using ERP and warehouse management systems to investigate and resolve order-level issues; NetSuite experience is a plus. * A track record of resolving fulfillment exceptions such as holds, backorders, shipping errors, and system or EDI failures. * Demonstrated ability to solve ambiguous operational problems creatively and build scalable processes, controls, and automation from the ground up. * Experience with end-to-end testing, UAT, launch readiness, or cross-functional operational initiatives. * Strong prioritization, follow-through, and communication skills, with confidence working directly with warehouse partners and internal teams. ### Benefits At Ōura, we care about you and your well-being. Everyone here at Ōura has a ring of their own and we are continually looking to improve employee health. What we offer: * Competitive salary and equity packages * Health, dental, vision insurance, and mental health resources * An Ōura Ring of your own plus employee discounts for friends & family * 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off * Paid sick leave and parental leave Ōura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. Region 1 $93,500 – $110,000 Region 2 $85,000 – $100,000 Region 3 $79,900 – $94,000 A recruiter can determine your Region based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI). ŌURA is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at ŌURA are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: * Our jobs are listed only on the ŌURA Careers page and trusted job boards. * We will never ask for personal information like ID or payment for equipment upfront. * Official offers are sent through Docusign after a verbal offer, not via text or email. Stay cautious and protect your personal details. To all recruitment agencies: ŌURA does not accept agency resumes. Please do not forward resumes to our jobs alias, ŌURA employees, or any other organization’s location. ŌURA is not responsible for any fees related to unsolicited resumes. Show more [Apply now >](https://jobicy.com/jobs/162143-logistics-specialist-fulfillment.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires resolving time-sensitive, ambiguous fulfillment failures across several interconnected systems and external warehouse partners. It also combines daily execution with testing, launch support, and scalable process improvement. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$94,950US market range (per year)$80k–$110k0$121.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses location-tiered base-pay ranges of $79,900 to $110,000 USD. The yearly cadence is inferred from the compensation level and the full-time US logistics-specialist context, as the posting does not explicitly state an annual unit. The combined midpoint is $94,950 per year; an estimated US market range for comparable fulfillment operations roles is $80,000 to $110,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Order Management](https://jobicy.com/jobs?search_keywords=Order%20Management.md)[Fulfillment Operations](https://jobicy.com/jobs?search_keywords=Fulfillment%20Operations.md)[D2C Logistics](https://jobicy.com/jobs?search_keywords=D2C%20Logistics.md)[B2B Fulfillment](https://jobicy.com/jobs?search_keywords=B2B%20Fulfillment.md)[NetSuite](https://jobicy.com/jobs?search_keywords=NetSuite.md)[Warehouse Management Systems](https://jobicy.com/jobs?search_keywords=Warehouse%20Management%20Systems.md)[Enterprise Resource Planning](https://jobicy.com/jobs?search_keywords=Enterprise%20Resource%20Planning.md)[EDI](https://jobicy.com/jobs?search_keywords=EDI.md)[SLA Management](https://jobicy.com/jobs?search_keywords=SLA%20Management.md)[Exception Management](https://jobicy.com/jobs?search_keywords=Exception%20Management.md)[User Acceptance Testing](https://jobicy.com/jobs?search_keywords=User%20Acceptance%20Testing.md)[Process Improvement](https://jobicy.com/jobs?search_keywords=Process%20Improvement.md)[Root Cause Analysis](https://jobicy.com/jobs?search_keywords=Root%20Cause%20Analysis.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Supply Chain Operations](https://jobicy.com/jobs?search_keywords=Supply%20Chain%20Operations.md) Sample interview questionsHow would you prioritize a queue containing aging D2C orders, backorders, and urgent commercial shipments?I would first assess customer impact, SLA risk, shipment urgency, and the underlying blocker for each order. I would prioritize orders at immediate risk of missing service commitments or affecting high-impact commercial customers, then coordinate the required release, rework, or escalation with warehouse and internal teams. I would document actions and monitor the queue until each critical issue is resolved. Describe how you would investigate a fulfillment failure between an ERP and WMS. I would trace the order lifecycle through the ERP, integration logs, and WMS to identify where the handoff failed. I would validate order status, inventory allocation, address data, shipment details, and any EDI or interface error messages. After resolving the immediate order issue, I would record the root cause and work with systems partners on controls or monitoring to prevent recurrence. What approach would you use to support UAT for a new fulfillment workflow? I would define end-to-end test scenarios covering order creation, allocation, warehouse release, shipping confirmation, returns, and customer notifications. I would coordinate test orders, capture expected and actual results, log defects with clear reproduction steps, and track remediation through retesting and stakeholder signoff. Before launch, I would confirm readiness criteria, ownership, contingency actions, and hypercare monitoring. How do you identify and address recurring fulfillment exceptions? I would use order-aging data, exception codes, and shipping-performance trends to identify patterns by channel, warehouse, product, or integration point. I would validate the problem with operational partners, perform root-cause analysis, and propose an SOP, system control, tracker, or automation that addresses the source rather than only the symptom. I would then measure results against baseline performance. How would you communicate a launch-day fulfillment risk to cross-functional stakeholders? I would communicate the issue early with a concise summary of the impact, affected orders or workflows, likely cause, mitigation options, owner, and decision deadline. I would tailor operational details for warehouse and systems teams while giving commercial and customer-care partners clear guidance on customer impact. During hypercare, I would provide regular status updates until the risk is resolved or a documented contingency is activated. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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