[All remote jobs](https://jobicy.com/jobs.md)[![Acquia, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/450fb78c-221.png)](https://jobicy.com/company/acquia-inc.md)[Acquia, Inc.](https://jobicy.com/company/acquia-inc.md) # Senior Customer Account Manager AI Summary Acquia is hiring a Senior Customer Account Manager to retain and grow revenue within an existing customer base. The role owns territory planning, renewal coordination, account administration, and identification of upsell opportunities. It requires strong customer relationship management, cross-functional collaboration, CRM proficiency, and the ability to prioritize competing work. This is a US-remote sales and account-management position with variable compensation eligibility.[Apply for this job](#job-application)[View company](https://jobicy.com/company/acquia-inc.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 85k–95k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished14 Nov 2026Apply before14 Dec 2026Listing views13Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. ### SUMMARY: * Maintain account retention while providing exceptional customer service and developing client relationships * Identify and close new opportunities within existing customer base * Create and execute on a territory plan to drive customer retention and upsell opportunities * Coordinate with business users and procurement to ensure timely renewals * Update and maintain Sales database as appropriate * Generates trusted relationships with customers * Ability to manage multiple systems and administration at once ### JOB REQUIREMENTS: * 1+ year experience interacting with customers and internal stakeholders * Strong leadership, teamwork, communication & cross-group collaboration skills * Must be able to proactively drive account retention with minimal oversight from management * Can explain/present solutions in the context of the business requirement * Can identify expansion opportunities when speaking to a customer * Incredibly detail oriented, ability to manage multiple/conflicting priorities. * Ability to perform in a fast paced environment * MS Office knowledge including Word, Excel, and PowerPoint * Experience with Salesforce.com and other CRM tools We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! The salary structure results in On-Target Earnings (OTE) ranging from $85,000 to $95,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation. Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Show more [Apply now >](https://jobicy.com/jobs/162180-senior-customer-account-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires independently managing retention, renewals, and expansion opportunities across multiple customer accounts. Its difficulty is moderate because it combines commercial ownership, stakeholder coordination, and detailed CRM administration. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$90,000US market range (per year)$80k–$110k0$121.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses annual on-target earnings of USD 85,000–95,000, with eligibility for variable compensation. The yearly cadence is inferred from the US compensation range and standard account-management pay conventions. Estimated US market compensation for a comparable customer account management role is USD 80,000–110,000 per year, depending on experience, territory, and variable-pay structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Territory Planning](https://jobicy.com/jobs?search_keywords=Territory%20Planning.md)[Customer Relationship Management](https://jobicy.com/jobs?search_keywords=Customer%20Relationship%20Management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[CRM Administration](https://jobicy.com/jobs?search_keywords=CRM%20Administration.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md)[Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft%20Office.md)Next step ## Apply now. 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