[All remote jobs](https://jobicy.com/jobs.md)[![Elation Health logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63d37d95-221.jpeg)](https://jobicy.com/company/elation-health.md)[Elation Health](https://jobicy.com/company/elation-health.md) # Engagement Advisor AI Summary Elation Health is hiring an Engagement Advisor to lead onboarding and customer engagement for physician-owned primary care practices using its clinical SaaS platform. The role manages multiple implementation projects, coordinates with Sales, Data, Customer Success, Support, and Technical Implementation, and owns customer onboarding outcomes. Candidates need customer-facing onboarding or success experience, project-management capability, and hands-on knowledge of primary care billing and revenue-cycle management. This US-remote role includes weekly virtual customer meetings and limited urgent-support on-call coverage on two to three weekends annually.[Apply for this job](#job-application)[View company](https://jobicy.com/company/elation-health.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 90k–105k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished14 Nov 2026Apply before14 Dec 2026Listing views24Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love. We are seeking a mission-driven Engagement Advisor, Professional Services who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills. You’ll work directly with physician-owned primary care practices, helping them achieve their goals. The right candidate will have a desire to problem solve, effective customer interaction, attention to detail across multiple projects and a great attitude. This role will require meeting virtually with customers on a weekly basis. This is a remote-based position. ### Responsibilities * Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes collaborating and being an asset to multiple teams such as Data, Customer Success, Technical Implementation and Support to create a streamlined and cohesive approach that allows customers to get successfully onboarded. * Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers, actively seeking the “why” behind our customers’ asks to ensure we address their issues and meet their goals * Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth and to ensure smooth and timely starts for the customer * Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally. * Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines; adjusting schedules and targets on projects as needed * Use data and reports to identify trends within your customer base. Use this data to create scalable touchpoints and engagement that ensures your customers are successful in using the Elation platform to achieve their goals * Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers * Required to be on-call 2-3 weekends per year for urgent customer support * Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes. ### Qualifications * Bachelor’s degree or equivalent * 2-3 years of experience in a customer-facing onboarding or customer success role * 1-2 years of experience in Project management * 1-2 years of hands-on primary care billing and revenue cycle management experience in a physician practice setting * Highly collaborative, organized, and execution-oriented with strong presentation skills * Strong desire to build relationships with your customers and serve as an advisor of their onboarding process * Exceptional written and oral communication skills that display professionalism * Process-oriented mindset with a high level of attention to detail * Ability to work with a large customer base and engage with your book of business by deploying strategic technology. * Experience in healthcare or SaaS is a benefit. Interest in healthcare is required. ### Salary: $90,000- $105,000 USD Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive. Show more [Apply now >](https://jobicy.com/jobs/162190-engagement-advisor.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines customer onboarding ownership, cross-functional project coordination, healthcare revenue-cycle knowledge, and relationship management across a large customer base. Success depends on independently prioritizing concurrent implementations while resolving customer and operational issues. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$97,500US market range (per year)$85k–$110k0$121.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of USD 90,000 to USD 105,000. The annual period is inferred from the compensation level, US location, and full-time professional role context. Estimated US market pay for comparable healthcare SaaS onboarding and customer-success roles is USD 85,000 to USD 110,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Healthcare SaaS](https://jobicy.com/jobs?search_keywords=Healthcare%20SaaS.md)[Relationship management](https://jobicy.com/jobs?search_keywords=Relationship%20management.md)[Primary care billing](https://jobicy.com/jobs?search_keywords=Primary%20care%20billing.md)[Revenue cycle management](https://jobicy.com/jobs?search_keywords=Revenue%20cycle%20management.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Customer engagement](https://jobicy.com/jobs?search_keywords=Customer%20engagement.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Technical implementation](https://jobicy.com/jobs?search_keywords=Technical%20implementation.md)[Presentation skills](https://jobicy.com/jobs?search_keywords=Presentation%20skills.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)Next step ## Apply now. 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