[All remote jobs](https://jobicy.com/jobs.md)[![Vonage logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1bac058d-221.jpg)](https://jobicy.com/company/vonage.md)[Vonage](https://jobicy.com/company/vonage.md) # Customer Success Enablement Specialist AI Summary Vonage is hiring a Customer Success Enablement Specialist to build and deliver onboarding and continuous-learning programs for global Customer Success teams. The role designs training curricula, workshops, e-learning content, job aids, and Success Plays around cloud communications products and post-sales processes. It requires strong proficiency with Customer Success platforms, especially Salesforce and Planhat or comparable tools, plus instructional design and facilitation skills. The specialist will partner with Customer Success leadership, Sales Enablement, CS Operations, and Product Marketing to close skill gaps and improve retention and expansion outcomes.[Apply for this job](#job-application)[View company](https://jobicy.com/company/vonage.md)ShareRemote from[Spain](https://jobicy.com/job-region/spain.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished14 Nov 2026Apply before14 Dec 2026Listing views29Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### Join [Vonage](https://jobicy.com/company/vonage.md) and help us innovate cloud communications for businesses worldwide! ### Why this role matters: Our Customer Success Training Specialist will provide the foundational learning for our Customer Success teams. In this role you will be the architect of the CS journey, from the moment a new CSM joins to the mastery of our post-sales ecosystem. ### Your key responsibilities: * End-to-End Onboarding: Design and lead a world-class onboarding program that gets new CSMs up to speed on our product, our customers, and our unique approach to partnership * Continuous Enablement: Develop post-onboarding curricula that keep the team sharp on new feature releases, industry trends, and advanced account management strategies ; including expansion positioning from upselling and cross-selling * Needs Assessment: Identify knowledge and skill gaps through data-driven assessments, aligning all training programs to revenue priorities and business objectives * Blended Learning Delivery: Develop and deliver engaging learning experiences – including live workshops, virtual sessions, and eLearning – for global CS teams of all experience levels * Tactical Content Creation: Build practical exercises, job aids, and visual guides that translate technical API capabilities and product updates into actionable “Success Plays” * Tools & Stack Mastery: Serve as the subject matter expert for the CS toolset (Gong, Salesforce andPlanhat,ensuring the team navigates our systems with speed and precision * Strategic Partnership: Collaborate with CS Leadership to drive accountability and partner with Sales Enablement to ensure cohesive product and process updates across the revenue org * Advocacy & Improvement: Serve as a trusted advisor and champion for continuous improvement in CS skills, processes, and training best practices. ### What you’ll bring: To be successful in this role, you should be a blend of an educator, a strategist, and a Customer Success advocate. We are looking for someone who understands that CS is both an art and a science. Required: * CS Enablement Background: 2–4 years of experience in Customer Success training and enablement. If you’ve previously carried a book of business as a CSM, that’s a major plus * The “CS Lens” on Sales Process: A solid understanding of the B2B lifecycle. You understand how discovery, handoffs, and pipeline management directly impact long-term retention and expansion. * CS Tech Stack Power User: High proficiency in Salesforce and Planhat (or similar CS Platform such as Gainsight, Totango, Hubspot, Zendesk, and Churn Zero etc.). You are comfortable being the “go-to” expert who helps others navigate our tools with speed and precision * Instructional Design Mastery: Experience creating clean, professional training materials, slide decks, and tutorials. Proficiency in Articulate (or similar authoring tools) is required to build our eLearning library * Strong Facilitation Skills: You are a confident, engaging presenter who can break down complex API capabilities or process-heavy workflows into simple, actionable steps. Experience we consider a plus: * Cross-Functional Collaborator: Ability to work effectively with Sales/CS Ops, Product Marketing, and CS Managers to ensure content is technically accurate and relevant to the field * Detail-Oriented & Precise: A passion for accuracy and a “get it right” mindset when documenting internal processes and system workflows * Strategic Advisor: A champion for continuous improvement who isn’t afraid to identify skill gaps and propose creative solutions to fill them * Methodology Knowledge: A background in MEDDPICC or similar sales/success methodologies is a significant advantage. ### Where you will work: This position offers a fully remote work arrangement based out of Spain. Sponsorship is not available. Legal authorization to work in Spain is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our [Privacy Notice](https://www.vonage.com/legal/careers-privacy-notice/). Who we are: Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more [Apply now >](https://jobicy.com/jobs/162224-customer-success-enablement-specialist.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines instructional design, enablement strategy, technical product translation, and Customer Success operations expertise. It requires independently diagnosing skill gaps and influencing multiple revenue-facing stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$58,000US market range (per year)$50k–$68k0$74.80k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. Estimated annual base salary for a mid-level Customer Success Enablement Specialist working remotely from Spain is approximately USD 50,000–68,000, with a midpoint of USD 58,000; the yearly period is inferred from the full-time professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Enablement](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Enablement.md)[Instructional Design](https://jobicy.com/jobs?search_keywords=Instructional%20Design.md)[Onboarding Programs](https://jobicy.com/jobs?search_keywords=Onboarding%20Programs.md)[Training Facilitation](https://jobicy.com/jobs?search_keywords=Training%20Facilitation.md)[E-learning Development](https://jobicy.com/jobs?search_keywords=E-learning%20Development.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Planhat](https://jobicy.com/jobs?search_keywords=Planhat.md)[Customer Success Platforms](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Platforms.md)[Articulate](https://jobicy.com/jobs?search_keywords=Articulate.md)[Curriculum Development](https://jobicy.com/jobs?search_keywords=Curriculum%20Development.md)[Needs Assessment](https://jobicy.com/jobs?search_keywords=Needs%20Assessment.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[MEDDPICC](https://jobicy.com/jobs?search_keywords=MEDDPICC.md)Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Vynca logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/731fdf40fd02-221.webp) Vynca Nov 14 New ### [Director of Account Management](https://jobicy.com/jobs/162217-director-of-account-management.md) Join the dynamic journey at Vynca, where we’re passionate about transforming care for individuals with complex needs. We’re more than just a team; we’re a close-knit community. Our shared commitment… * ![Ajax Systems logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/572c9c27-221.png) Ajax Systems Nov 14 New ### [Technical Manager (Ireland)](https://jobicy.com/jobs/162202-technical-manager-ireland.md) Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180… * ![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png) Ashby Nov 14 New ### [Product Support Engineer – EMEA](https://jobicy.com/jobs/162200-product-support-engineer-emea-3.md) Hello! I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring a Product Support Engineer in EMEA 🎉 We’re expanding our global Support team to provide… * ![Elation Health logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63d37d95-221.jpeg) Elation Health Nov 14 New ### [Engagement Advisor](https://jobicy.com/jobs/162190-engagement-advisor.md) Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution… * ![Unite Us logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fed889de-221-1.jpg) Unite Us Nov 14 New ### [Senior Community Strategy Manager – New Hampshire](https://jobicy.com/jobs/162185-senior-community-strategy-manager-new-hampshire.md) Job Title: Senior Community Strategy Manager – New Hampshire Department: Customer Success About the Role: The Senior Community Strategy Manager turns community strategy expertise into approaches, systems, and enablement that… * ![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg) Customer.io Nov 14 New ### [Senior Customer Success Manager, Strategic](https://jobicy.com/jobs/162123-senior-customer-success-manager-strategic.md) About Customer.io Over 9,000 companies, from scrappy startups to global brands, use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated… * ![Anima logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/7f1b341a6771-221.webp) Anima Nov 14 New ### [Implementation Specialist](https://jobicy.com/jobs/162111-implementation-specialist-4.md) I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the medical knowledge and clinicians were there. It was the system that failed:… * ![Anima logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/7f1b341a6771-221.webp) Anima Nov 14 New ### [Customer Support Operations](https://jobicy.com/jobs/162107-customer-support-operations.md) I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the medical knowledge and clinicians were there. It was the system that failed:… * ![PointClickCare logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/94d5c7bae5858d7e126022ed422c639c.jpeg) PointClickCare Nov 14 New ### [Canada – Sr. Solutions Analyst (TAM-Clinical)](https://jobicy.com/jobs/155291-canada-sr-solutions-analyst-tam-clinical.md) At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we… * ![NetBox Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/df239a55-221.png) NetBox Labs Nov 14 New ### [Manager, Customer Success – Americas](https://jobicy.com/jobs/155318-manager-customer-success-americas.md) About the role NetBox Labs is growing fast, and our Customer Success team is growing with us. We’re hiring our first Manager, Customer Success for the Americas to lead, coach,… [Browse all jobs](https://jobicy.com/jobs.md)