[All remote jobs](https://jobicy.com/jobs.md)[![D2L logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/0ac958a8-221.jpg)](https://jobicy.com/company/d2l.md)[D2L](https://jobicy.com/company/d2l.md) # Technical Account Manager AI Summary D2L is hiring a Technical Account Manager to act as a trusted technical advisor for strategic customers using its learning platform. The role combines proactive account support, incident escalation, customer enablement, and coordination with product, engineering, deployment, and infrastructure teams. The TAM leads recurring customer reviews, communicates technical issues to non-technical stakeholders, and helps improve internal processes. Success requires strong Brightspace or LMS knowledge, executive relationship management, project organization, and the ability to work independently in a remote environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/d2l.md)ShareRemote from[Canada](https://jobicy.com/job-region/canada.md)SalaryCAD 65k–90k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished14 Nov 2026Apply before14 Dec 2026Listing views24Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [D2L](https://jobicy.com/company/d2l.md) is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team – yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. JOB SUMMARY: The Technical Account Manager (TAM) is a trusted advisor to D2L’s premier customers providing technical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital role in supporting customers’ current and future environments, while keeping their success and satisfaction as a key business driver. HOW WILL I MAKE AN IMPACT? * Work as a Named Resource for a group of Strategic D2L customers both proactively based on established metrics, and reactively based on direct customer engagement to provide augmented support to D2L customers including: Weekly summaries of open Support Incidents * Run Weekly meetings to review and prioritize open Support Incidents. * Act as an escalation point to customers. * Proactively lead the process to grow accounts * Provide mentorship for team members to help them grow in their technical knowledge and provide premium customer experience * Help drive team expertise and technical thought leadership * Work cross-departmentally to find solutions to complex scenarios and integration issues * Engage D2L Project, Development, Deployment and Infrastructure Consulting teams to satisfy reporting and product needs on client’s behalf. * Organize and report on findings as directed to enrich internal processes. * Deliver offerings as defined in the TAM program * Work closely with support engineers, and Support Management and SaaS groups to ensure proper escalation and resolution processes are utilized * Communicate proactively with Clients regarding product and program information, supportability issues and strategic product plans where appropriate * Maintain and expand working knowledge of D2L solutions. * Research and expand working knowledge of current and upcoming D2L solutions based on specific Client needs. * Leverage customer relationship to create and enhance internal processes to encourage better knowledge of and attention to customer needs. WHAT YOU’LL BRING TO THE ROLE: Competencies: * Strong knowledge of Brightspace best practices, with experience defining business process and providing enablement programs * Demonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers and other team-members * Ability to Lead members of account teams effectively and ensure the execution of the account plan * Ability to develop strong relationships with executive, enterprise-level decision makers * Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure * Previous knowledge of learning management systems, preferably D2L Skills * Strong project organizational skills * Strong relationship building skills and conflict negotiation skills * Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience * Self-starter, capable working independently and remotely * Ability to think critically; to identify problems and to generate evaluates and implements real-time * Ability to be on call in after-hours situations * Acumen with Artificial Intelligence tools This posting is for a current vacancy The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more. Base Salary Range $65,000—$90,000 CAD Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don’t believe you meet every single qualification outlined, because we love to help our people grow and develop! Why we’re awesome: At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through [#LifeAtD2L](https://www.d2l.com/careers/blog/): * Impactful work transforming the way the world learns * Flexible work arrangements * Learning and Growth opportunities * Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program * 2 Paid Days off for SkillsWave-related activities like exams or final assignments * Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) * Retirement planning * 2 Paid Volunteer Days * Competitive Benefits Package * Home Internet Reimbursements * Employee Referral Program * Wellness Reimbursement * Employee Recognition * Social Events * Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices. Show more [Apply now >](https://jobicy.com/jobs/162231-technical-account-manager-13.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior customer-facing technical role requiring broad product knowledge, complex escalation management, and coordination across multiple internal teams. The incumbent must balance proactive strategic work with reactive support issues and occasional after-hours coverage. ## Salary analysis Estimated compensation compared with the broader CA market for similar roles. Estimated job median (per year)Market rateC$77,500CA market range (per year)C$70k–C$100k0C$110.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer explicitly states an annualized base salary range of CAD 65,000 to CAD 90,000, with a midpoint of CAD 77,500 per year. The estimated Canadian market range for a Technical Account Manager with comparable technical support and customer-success responsibilities is CAD 70,000 to CAD 100,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer escalation management](https://jobicy.com/jobs?search_keywords=Customer%20escalation%20management.md)[Brightspace](https://jobicy.com/jobs?search_keywords=Brightspace.md)[Learning management systems](https://jobicy.com/jobs?search_keywords=Learning%20management%20systems.md)[SaaS support](https://jobicy.com/jobs?search_keywords=SaaS%20support.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Incident management](https://jobicy.com/jobs?search_keywords=Incident%20management.md)[Technical communication](https://jobicy.com/jobs?search_keywords=Technical%20communication.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Project coordination](https://jobicy.com/jobs?search_keywords=Project%20coordination.md)[Account planning](https://jobicy.com/jobs?search_keywords=Account%20planning.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Customer enablement](https://jobicy.com/jobs?search_keywords=Customer%20enablement.md)[Conflict negotiation](https://jobicy.com/jobs?search_keywords=Conflict%20negotiation.md)[Artificial intelligence tools](https://jobicy.com/jobs?search_keywords=Artificial%20intelligence%20tools.md)Next step ## Apply now. 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