[All remote jobs](https://jobicy.com/jobs.md)[![Cribl logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/65d82c04-221.jpeg)](https://jobicy.com/company/cribl.md)[Cribl](https://jobicy.com/company/cribl.md) # Customer Support Manager AI Summary Cribl is hiring a Technical Support Manager to lead a specialized, highly technical customer support team. The role manages escalations, coaches support engineers, reviews case and operational metrics, and improves support processes. Success depends on meeting SLA and CSAT targets while acting as an advocate for both customers and engineers. The manager needs deep customer-facing experience, technical fluency in data systems, and availability for standby, on-call, or off-hours duties.[Apply for this job](#job-application)[View company](https://jobicy.com/company/cribl.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 116k–181k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished15 Nov 2026Apply before15 Dec 2026Listing views37Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Join the company that’s building the telemetry infrastructure for the AI era. At [Cribl](https://jobicy.com/company/cribl.md), we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You’ll Love This Role Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data management systems and solutions, Cribl’s interactions with those solutions and using our knowledge to lift up everyone we may come in contact with. In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software, enjoying all the goat gifs the internet has to offer, and truly enjoys all our interactions with our customers. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration. As An Active Member Of Our Team, You Will… * Manage an industry leading team. * Manage Customer Support Escalations and be the calm voice of reason amongst the chaos. * Review Cases, Metrics, Statistics to ensure departmental success. * Mentoring and coaching to drive Engineers to their best success. * Participate and be an advocate of Customers and Engineers. * Create, maintain, enhance Processes and Procedures. * Build your technical knowledge in Cribl products and how to position them. * Ensure team success to SLA’s, CSAT and other guiding metrics. * This position will require stand-by, on-call, or off-hours duties. If You’ve Got It – We Want It * Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers. * Strong technical skills to help mentor engineers and help guide customers to a successful solution. * Strong written and verbal communication skills. * Proven success with encouraging knowledge sharing internally and externally at every opportunity. * A deep understanding of goals and helping your team achieve them. * A passion to elevate those around you and watch them succeed. * A minimum of 3 years’ experience as a leader of a highly technical team. * 10 years’ experience in customer facing roles. * Understanding of Big data and why data is important to companies. * BONUS POINTS Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies * Experience with AWS, Azure, GCP, and other cloud platforms #LI-KJ1 #LI-Remote The salary for this role is dependent on geographic location and will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. Base Salary Range $116,000—$181,000 USD Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at [cribl.io/about-us](https://cribl.io/about-us/). Show more [Apply now >](https://jobicy.com/jobs/162271-customer-support-manager-3.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior technical people-management role that combines escalation ownership, operational performance management, and customer-facing leadership. On-call responsibilities and expertise across telemetry, data platforms, and cloud technologies increase its complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$148,500US market range (per year)$120k–$190k0$209.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of USD 116,000 to USD 181,000. The annual cadence is inferred from the professional US role context and the magnitude of the stated base-pay range. The midpoint is USD 148,500 per year; an estimated US market range for a technical support manager is USD 120,000 to USD 190,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical support leadership](https://jobicy.com/jobs?search_keywords=Technical%20support%20leadership.md)[Customer escalation management](https://jobicy.com/jobs?search_keywords=Customer%20escalation%20management.md)[People management](https://jobicy.com/jobs?search_keywords=People%20management.md)[Support engineering](https://jobicy.com/jobs?search_keywords=Support%20engineering.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[CSAT management](https://jobicy.com/jobs?search_keywords=CSAT%20management.md)[Customer advocacy](https://jobicy.com/jobs?search_keywords=Customer%20advocacy.md)[Team mentoring](https://jobicy.com/jobs?search_keywords=Team%20mentoring.md)[Performance metrics](https://jobicy.com/jobs?search_keywords=Performance%20metrics.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Big data](https://jobicy.com/jobs?search_keywords=Big%20data.md)[Cloud platforms](https://jobicy.com/jobs?search_keywords=Cloud%20platforms.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Azure](https://jobicy.com/jobs?search_keywords=Azure.md)[Google Cloud Platform](https://jobicy.com/jobs?search_keywords=Google%20Cloud%20Platform.md)Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![D2L logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/0ac958a8-221.jpg) D2L Nov 14 New ### [Technical Account Manager](https://jobicy.com/jobs/162231-technical-account-manager-13.md) D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation… * ![Ajax Systems logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/572c9c27-221.png) Ajax Systems Nov 14 New ### [Technical Manager (Ireland)](https://jobicy.com/jobs/162202-technical-manager-ireland.md) Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180… * ![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png) Ashby Nov 14 New ### [Product Support Engineer – EMEA](https://jobicy.com/jobs/162200-product-support-engineer-emea-3.md) Hello! I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring a Product Support Engineer in EMEA 🎉 We’re expanding our global Support team to provide… * ![Anima logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/7f1b341a6771-221.webp) Anima Nov 14 New ### [Customer Support Operations](https://jobicy.com/jobs/162107-customer-support-operations.md) I quit medicine because I kept watching patients die needlessly, for avoidable reasons. In almost every case, the medical knowledge and clinicians were there. It was the system that failed:… * ![PointClickCare logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/94d5c7bae5858d7e126022ed422c639c.jpeg) PointClickCare Nov 14 New ### [Canada – Sr. Solutions Analyst (TAM-Clinical)](https://jobicy.com/jobs/155291-canada-sr-solutions-analyst-tam-clinical.md) At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we… * ![Spreedly logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/10/c7ecd47f20eec380edf63d11c0dad38d.png) Spreedly Nov 14 New ### [Support Engineer](https://jobicy.com/jobs/155268-support-engineer-2.md) About Us: Spreedly is the Intelligent Payments Platform for businesses that want to own their payments strategy. Founded in 2007 and headquartered in Durham, NC, we give merchants, platforms, and… * ![Nash logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/276c5895-221.png) Nash Nov 14 New ### [Technical Support Specialist, AU](https://jobicy.com/jobs/155304-technical-support-specialist-au.md) Nash is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team. This role sits at the heart of how Nash stabilizes the platform for our… * ![TE Connectivity logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/44e3e9132b6f-221.webp) TE Connectivity Nov 14 New ### [Technical Problem Solver Expert – Red X](https://jobicy.com/jobs/149103-technical-problem-solver-expert-red-x.md) At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. ​Job Overview The Technical Problem Solver Expert… * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Nov 13 New ### [Customer Support Coach – Integrations](https://jobicy.com/jobs/161946-customer-support-coach-integrations.md) What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to… * ![Safe Security logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7505a658-221.png) Safe Security Nov 13 New ### [Forward Deployed Engineer](https://jobicy.com/jobs/161905-forward-deployed-engineer-12.md) Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a… [Browse all jobs](https://jobicy.com/jobs.md)