[All remote jobs](https://jobicy.com/jobs.md)[![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png)](https://jobicy.com/company/socket.md)[Socket](https://jobicy.com/company/socket.md) # Technical Account Manager (EMEA) AI Summary Socket is hiring a Technical Account Manager to own post-sale customer success for enterprise customers in Europe. The role combines account management, technical onboarding, implementation support, production troubleshooting, and customer enablement. The successful candidate will work with CI/CD systems, APIs, developer tooling, package managers, and application-security workflows. They will partner with engineering, product, and sales teams while acting as the main technical advisor for strategic accounts. Candidates must be based in the UK or Denmark and have substantial technical customer-facing experience.[Apply for this job](#job-application)[View company](https://jobicy.com/company/socket.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md), [Denmark](https://jobicy.com/job-region/denmark.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished15 Nov 2026Apply before15 Dec 2026Listing views29Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About Us [Socket](https://jobicy.com/company/socket.md) helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers – from Anthropic to xAI, and Figma to Vercel – love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!) Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders. About the Role You’ll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break. This is a product-focused, technical role. You’ll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You’re also the front line for technical support. We don’t have a separate support team. When something doesn’t work as expected, you investigate. What You’ll Do Account Management * Own post sales relationship as the main point of contact and technical advisor * Strategize with AEs on upsells, renewals and expansions * Relationship building and executive alignment with our Champions * Conducting Quarterly Business Reviews with strategic customers * Build measurable customer success plans Onboarding & Implementation * Lead technical onboarding for new enterprise customers, from initial setup through full integration * Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling * Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value Technical Troubleshooting * Investigate and resolve integration, configuration, and compatibility issues * Respond to customer issues in dedicated Slack channels * Use logs and telemetry to identify root causes and document fixes * Escalate to Engineering when needed and follow through to resolution Product Enablement * Run discovery conversations to understand customer goals and use cases * Translate complex product capabilities into practical, developer-friendly guidance * Conduct architecture reviews and security posture assessments * Deliver workshops, office hours, and deep-dives that drive adoption Customer Advocacy * Bring technical feedback and field intelligence back to Product and Engineering * Surface patterns that inform roadmap priorities * Contribute documentation and internal tooling to scale the Technical Success practice What You’ll Bring * Must be located in the UK or Denmark * 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar) * 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success * Background in application security, DevSecOps, or open-source ecosystems * Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.) * Ability to read and reason about code (JavaScript, Python, TypeScript) * Familiarity with APIs, webhooks, and SaaS integration patterns * Hands-on experience with Package Managers * Comfort troubleshooting in production environments alongside engineering teams * Clear written and verbal communication with developers, security practitioners, and executives * Willingness to travel for customer and company meetings as needed Nice to Have * Experience with SCA, dependency management, or security scanning tools * Contributions to open-source projects Tools You’ll Use Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana Our Interview Process * Informational call with someone from our Talent team * Virtual f2f with a peer * Presentation * Interview with our Head of CS * Final interview with our Founder & CEO * References * Decision Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket. Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer: * Market competitive salary bands * Meaningful equity program * Comprehensive health benefits for you and your family (99% coverage) * Flexible time-off, holidays, and winter shutdown to rest & recharge * Paid parental leave * Remote-first, with quarterly team off-sites At Socket, we * Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. * Move with urgency and focus: We prioritize swift, decisive action. * Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. * Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. * Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we’re non-territorial regarding our nominal domains. * Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. Show more [Apply now >](https://jobicy.com/jobs/162292-technical-account-manager-emea.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, broad-scope technical success role requiring independent troubleshooting across customer environments and developer workflows. It also demands strong stakeholder management with developers, security teams, executives, product, and engineering. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$120,000US market range (per year)$90k–$150k0$165k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary amount is disclosed. The yearly cadence is inferred from the full-time senior Technical Account Manager role; the figures are estimated annual USD market compensation for a technical customer-success professional with security and DevSecOps expertise. ## Core skills Skills and capabilities most closely associated with this opportunity. 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