[All remote jobs](https://jobicy.com/jobs.md)[![Tremendous logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/01/c2bd8be5-221.jpeg)](https://jobicy.com/company/tremendous.md)[Tremendous](https://jobicy.com/company/tremendous.md) # Senior Customer Success Manager AI Summary Tremendous is seeking a Senior Customer Success Manager to manage enterprise customers across onboarding, retention, renewal, and expansion. The role owns a portfolio of 50–80 accounts and leads strategic business reviews, account-health management, and cross-functional launches. This person will drive upsell and cross-sell initiatives, negotiate contracts, and represent customer needs to the Product team. The ideal candidate has extensive enterprise customer success or account management experience in a high-growth B2B environment. The position is fully remote within the Americas and operates in an autonomous, fast-paced culture.[Apply for this job](#job-application)[View company](https://jobicy.com/company/tremendous.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md), [LATAM](https://jobicy.com/job-region/latam.md)SalaryUSD 160k–220k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished15 Nov 2026Apply before15 Dec 2026Listing views24Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [Tremendous](https://jobicy.com/company/tremendous.md) is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We’re trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. [Check out our ratings on G2](https://www.g2.com/products/tremendous/reviews). Tremendous is profitable and growing without outside investors. We’re a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s. About the role We’re seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you’ll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients. What you’ll do * Own a portfolio of 50–80 enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction. * Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches * Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships * Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions What you’ll bring * 5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts * Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes * Experience at a high-growth B2B startup strongly preferred * Strong analytical and problem-solving abilities with attention to detail * Excellent communication skills with the ability to build rapport at all levels of an organization You’ll thrive here if you’re * Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs * Naturally empathetic with both customers and internal stakeholders * Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment What’s cool about the role * Competitive pay and equity. Base salary for this role: $160k to $220k. * Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave. * Fully remote. Work from anywhere in the Americas. * Great culture. Read more about how we work in our [public handbook](https://handbook.tremendous.com/). Show more [Apply now >](https://jobicy.com/jobs/162349-senior-customer-success-manager-25.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines strategic ownership of a large enterprise portfolio with commercial expansion, contract negotiations, and cross-functional coordination. Success requires strong judgment, executive-level communication, and the ability to independently prioritize competing customer needs. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$190,000US market range (per year)$150k–$230k0$253.00k AI insightThe employer explicitly states a yearly base salary range of USD 160,000 to USD 220,000, with a midpoint of USD 190,000. This is a credible range for a senior enterprise customer success role in the US market and is broadly aligned with the estimated annual market range of USD 150,000 to USD 230,000. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise Customer Success](https://jobicy.com/jobs?search_keywords=Enterprise%20Customer%20Success.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Strategic Business Reviews](https://jobicy.com/jobs?search_keywords=Strategic%20Business%20Reviews.md)[Account Health Management](https://jobicy.com/jobs?search_keywords=Account%20Health%20Management.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Contract Negotiation](https://jobicy.com/jobs?search_keywords=Contract%20Negotiation.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Customer Advocacy](https://jobicy.com/jobs?search_keywords=Customer%20Advocacy.md)[Product Collaboration](https://jobicy.com/jobs?search_keywords=Product%20Collaboration.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Relationship Building](https://jobicy.com/jobs?search_keywords=Relationship%20Building.md)Next step ## Apply now. 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