[All remote jobs](https://jobicy.com/jobs.md)[![Fever logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/cbc085978a53-221.webp)](https://jobicy.com/company/fever.md)[Fever](https://jobicy.com/company/fever.md) # Customer Service Agent: German (12:00 – 21:00) AI Summary Fever is hiring a German-speaking Customer Service Agent to support customers remotely from Brazil. The role handles incidents and inquiries through email, phone, social media, calls, and chat, while maintaining customer records and following service procedures. The agent will resolve complaints, provide accurate information, and assist the Operations department when incident volume permits. Candidates need high-level spoken and written German plus fluency in English, Spanish, or Portuguese; Zendesk experience is preferred. The fixed shift runs from 12:00 to 21:00, five days per week, including a one-hour break.[Apply for this job](#job-application)[View company](https://jobicy.com/company/fever.md)ShareRemote from[Brazil](https://jobicy.com/job-region/brazil.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished15 Nov 2026Apply before15 Dec 2026Listing views48Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Hey there! We’re [Fever](https://jobicy.com/company/fever.md), the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. About the role: We love our customers and always aim to provide the best service. If you like working at home, this job is for you! INFO: The Schedule for the shift is 12:00 pm- 21:00 pm (5 days/week) with 1 hour of break. You will be expected to: * Customer Service by e-mail, phone or social media for solving any incidents generated * Managing incoming calls and chats and customer service inquiries * Provide accurate, valid and complete information by using the right methods/tools * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents * Follow communication procedures, guidelines, and policies * Take the extra mile to engage customers * As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. About you: * Previous experience in User Support or Customer Service positions are highly valuable. * Previous experience using Zendesk is preferred. * High German level (oral & written) and fluent in English, Spanish or Portuguese. * Skilled at planning, organizing, prioritizing and executing simultaneous tasks. * Have good communication and interpersonal skills. * Are a solution-oriented and reliable professional. * Are incredibly detail-orientated with excellent time-management skills. * Are flexible. Everything can change very quickly and you know how to adapt * Have excellent interpersonal and communication skills. * Be decisive and organized. * Love being part of a dynamic team in a growing company. ### Candidates must reside in Brazil You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences. This role is located in Brazil. Benefits & Perks * Home office * Great work environment with a young, international team of talented people to work with! * 40% discount on all Fever events and experiences * Health, Dental and Life Insurance * Meal & Transport allowance * Spanish lessons * Gympass Membership Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: [Fever’s Blog](https://newsroom.feverup.com/en-US/) | [Tech.Eu](https://tech.eu/2023/02/02/fever-raises-110-million-in-new-round-at-1-8-billion-valuation) |[TechCrunch](https://techcrunch.com/2019/08/04/data-driven-events-discovery-and-planning-startup-fever-raises-35-million-led-by-rakuten/) Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here [Fever – Candidate Privacy Notice](https://docs.google.com/document/d/1cIzPP7QJGht5LAGKkRGQP8fxh-Z4Mfph2JhGSvhd8zM/edit?tab=t.0#heading=h.y7rpsj7nzave) Show more [Apply now >](https://jobicy.com/jobs/162402-customer-service-agent-german-1200-2100.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires multilingual real-time customer communication, accurate incident resolution, and effective prioritization across several support channels. It is moderately demanding due to changing workload and customer-facing issue handling, but does not require advanced technical specialization. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$18,000US market range (per year)$14k–$24k0$26.40k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary is disclosed. Estimated annual compensation for a German-speaking customer service agent working remotely from Brazil is approximately USD 14,000–24,000, with a midpoint estimate of USD 18,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[German language](https://jobicy.com/jobs?search_keywords=German%20language.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Phone support](https://jobicy.com/jobs?search_keywords=Phone%20support.md)[Chat support](https://jobicy.com/jobs?search_keywords=Chat%20support.md)[Social media support](https://jobicy.com/jobs?search_keywords=Social%20media%20support.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Complaint resolution](https://jobicy.com/jobs?search_keywords=Complaint%20resolution.md)[Incident management](https://jobicy.com/jobs?search_keywords=Incident%20management.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[Task prioritization](https://jobicy.com/jobs?search_keywords=Task%20prioritization.md)[Customer account management](https://jobicy.com/jobs?search_keywords=Customer%20account%20management.md)Next step ## Apply now. 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