Production Support Operations Engineer

Remote from
Job type
Full Time,
Opening date
Closing date
26 Dec 2022

About SugarCRM

SugarCRM is the CRM platform that makes the hard things easier. With Sugar, you let the platform do the work.

Thank you for taking a look at this career opportunity! This is a direct employment position. If you feel you are a fit, please apply by uploading your CV in English. Thank you!
From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.
Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.
If you’re ready to grow your career and help organizations grow better and faster, you’ve come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

Impact you’ll make in the role:

  • Manage applications in a Linux-based environment
  • Build repeatable infrastructures with Ansible
  • Work closely with product development teams to roll out platform changes
  • Triage tickets raised by our support organization and implement fixes
  • Support our private and public cloud environments and customers
  • Participate in an on-call rotation

What you’ll need to succeed:

  • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience
  • 2+ years experience in an Operations or Systems Administration role
  • Superior Unix administration skills
  • Knowledge of common Internet Protocols
  • Experience with virtualization and cloud technologies
  • Hardware management, network switch and router administration experience
  • Experience with Apache, MySQL, and PHP in a production environment at scale
  • Strong knowledge of version control systems and hands-on experience with Git
  • Experience with writing code around infrastructure automation
  • Strong affinity and experience in working with continuous deployment and continuous integration environments
  • Programming experience in PHP, Ruby, Python, and Shell
  • Experience with IT automation technologies like Puppet, Salt, Chef, or Ansible

Nice to haves:

  • Experience in an on-call rotation.
  • Experience with container orchestration technologies including Kubernetes, Rancher, Docker, etc.
  • Experience with ElasticSearch or Apache Solr.
  • An understanding around micro-service architectures and the complexities around their deployments.
  • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite.
  • Current contributor to open source projects (a Github account you can link us to would be excellent).

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What position is SugarCRM hiring for?

SugarCRM is hiring a remote Production Support Operations Engineer from

What type of employment does SugarCRM offer?

This is a Full Time role.