Management Consultant

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies® 2022.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Senior Principal Strategist, Value Realization Excellence (Field)

ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are looking for a seasoned value professional to join the Value Realization Center of Excellence (VR COE) – a team on the forefront of ensuring that our customers achieve their desired business outcomes.  In this role, you will contribute to continuous innovation efforts for the value realization program, while also leading field engagements.  The customer facing component will be a hybrid model, where you will train and co-deliver value realization motions in partnership with our Customer Success Architects, while also leading deep-dive customer engagements for strategic accounts.  Our objective is to drive consultative client interactions to validate how ServiceNow is supporting CXO business transformation goals.  Through years of practical experience, executive gravitas, and a fundamental knowledge of business and technology trends, this value realization expert will build and develop trusted advisor relationships with customers, partners, and internal stakeholders.  A successful candidate will have the following attributes:

Thought Leadership and Content:

• Assist in establishing the vision for our Value Realization (VR) services strategy and portfolio, inclusive of billable and non-billable services
• Collaborate closely with Customer Success Architects to shape and define our best practices to ensure our content, tools, and methods are world class
• Leverage SaaS-generated data analytics and insights to provide customers with improvement recommendations as a competitive differentiator

Customer Engagement:

• Engage executives to define and validate industry-aligned digital transformation initiatives, tailored to the customer’s business and strategy
• Lead customer discovery workshops to track progress against key business objectives, and present findings and recommendations to senior stakeholders
• Able to connect Servicenow-enabled outcomes to strategic relevance through expert analysis and effective storytelling
• Work closely with customer success architects to train and enable a core cadre (train the trainer), while incorporating their expertise into our continuous feedback loop

Additional Skills and Experience:

• A minimum of 10+ years of relevant experience:
  • Value consulting/realization experience across a variety of process areas (IT, HR, Customer Service, etc.); or management consultant from a top tier firm with exposure to cloud technologies and digital transformation initiatives.
  • Highly adept at leading organizational change as it relates to large complex programs (internal and external).
  • MBA from a top tier institution is highly preferred.
• Excellent communication skills inclusive of: facilitating workshops, whiteboarding, public speaking, and preparing professional written bodies of work.
• Exemplary analytical, business, and financial acumen.
• High level of executive gravitas with a humble demeanor.
• Skilled in building networks across internal teams and with customers.
• Enjoys working in a highly collaborative, fast-paced, and often ambiguous environment.