IT Senior Business Analyst

Remote from: USA
Salary, USD: 75,000 - 90,000/yr
Category: Product & Operations
Job type: Full Time,
Opening date: 29 Jan 2023
Closing date: 28 Feb 2023
Views: 587

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Follow and catch a glimpse of what #LifeAtNelnet is like.

Nelnet Community Engagement (NCE) is seeking an experienced and well-qualified Technical Writer / Business Analyst to join our existing product team. If you are looking to hit the ground running and be busy and engaged with a growing and supportive engineering group, this is the role for you!

At NCE, we believe in the power of community-minded organizations. We help those organizations grow their impact by making it easy to engage anytime, anywhere. Our mobile-led strategy includes customized mobile apps, communication, and online giving. We help churches, schools, & nonprofits engage and grow their communities through text, web, & branded apps.

Each team member needs to be ready to shift between working independently and collaboratively daily to achieve results. You know when to dig deep and when to raise your hand for help. We’re looking for someone who can appreciate a fun/friendly but hardworking group dynamic where we are always questioning the limitations and possibilities. Please read more about our values over on the company About Us page.

Responsibilities:

Solicit and clarify business needs/requirements from product leads for SaaS features/enhancements
Collaborate with product designers
Analyze, define, and document detailed software requirements
Decompose software requirements into workable engineering tickets
Act as a liaison between all internal stakeholders: conveying feature needs and progress utilizing our Product Development Process
Produce and update team documentation for internal processes
Be an internal champion of our Agile process, helping the team stick to valuable Minimum Viable Products
Act as SME for Impact platform products and features in support of Engineering, Design and client-facing teams
Takes ownership of software requirements and associated details through the entire SDLC

Requirements:

Minimum of 5 years as a business analyst, preferably in an Agile environment
Passion for accurately capturing and communicating both business and detailed technical requirements for software
Ability to conduct interviews with key stakeholders to gather pertinent information to understand logistical functionality
Motivation to independently explore product features and market needs to the level of detail needed to function as SME
Interest in problem-solving and “big picture” thinking
Excellent writing skills with strong command of English language
Extreme attention to detail
Ability to understand and breakdown complex functionality and relay it in simple and thorough language
Strong time management and organization skills
Ability to work collaboratively and iteratively
Expediently responsive to the needs of Engineering, Design, and client facing teams
Ability to mentor and lead a group of peers to success.
Ability to think strategically and formulate go forward processes

You may be great for this role if you…

ask many questions to get a full picture of the situation
accurately capture both the stated desire and intuit the intent of requests
are an eloquent communicator – in person, by phone, or in writing
are equally comfortable talking with both developers and non-techies alike
actively pursue opportunities to add new technical skills to your professional toolbelt
have experience working with or within a software organization

Nice-to-Haves or Things-You-Might-Learn:

Experience with Kanban and JIRA/Confluence
Practice writing Gherkin-based acceptance criteria
Knowledge of roadmap planning/prioritization
An interest in Human-Centered Design and UX excellence

Our hiring process:

Apply
Screening interview with hiring manager (30-60 minutes)
Occasional Work sample request
Timed Assignment
Interview/Presentation to 3 Product team members (60 minutes)c
Chat with the CTO (15-30 minutes)
Come help our clients engage and grow their communities

The salary range for this position is $75-90k (commensurate with experience). Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.