Support Specialist (English and Japanese)

Remote from: Anywhere 🌎
Category: Customer Success
Job type: Full Time,
Opening date: 25 Feb 2023
Closing date: 24 Mar 2023
Views: 906

About company

— Job description
— How to apply
— Related jobs

About Revolut

We are building the world’s first truly global financial superapp.

Financial Services
2015

Actively Hiring

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We’re looking for customer support superstars to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base 🎁 We want fast acting problem solvers, not script readers.

If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing:

Providing our users with an outstanding customer experience – it’s part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our in-app live chat, phone and email
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customers’ issues

What you’ll need:

Proficient English language skills
JLPT Level 1 Japanese language ability or higher
Bachelor’s degree or equivalent
Excellent communication skills
Ability to explain complex issues in an easy and understandable manner
Strong writing skills and great numeracy and IT skills
Strong attention to detail and analytical skills
Empathy and love for helping people
Driven, self-motivated and highly flexible team player
Self-learner, independent problem-solver

Nice to have:

Prior customer support experience
Multiple languages

Compensation range:

Vilnius: €1,500 – €1,600 gross monthly*
Lithuania: €1,500 – €1,600 gross monthly*
Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate’s qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.